Nissan of Boerne

Thank you to Bryan Arms for the care that you took in helping me to select a vehicle. You treated me as family and walked me through each step of the process. Thank you for the uplifting conversation and helping me to select a vehicle. You treated me as family and walked me through each step of the process. Thank you for the uplifting conversation and speedy process In this, transaction, I have gained a friend.. Thank you, thank you, thank you. More

I found a Pro X4 with all the features I wanted on Nissan of Boerne's website. I requested through the chat for a salesperson to contact me via text. Within 10 minutes, Demetrius Hatten reached out. H Nissan of Boerne's website. I requested through the chat for a salesperson to contact me via text. Within 10 minutes, Demetrius Hatten reached out. He was friendly, answered all my questions, and provided helpful information about a few topics I asked about. After some back-and-forth texting, we agreed on terms that worked for both the dealership and me. We scheduled to pick up the Armada the next morning. I arrived with my lively toddler, and from the moment we stepped in, we were greeted with warmth and friendliness by the staff. Sales Manager Anthony even came over to say hello, making us feel right at home. We were in the finance office about 20 minutes with Tori, who was also showing Lawrence how to do a lease. Their kindness and expertise made the process smooth and surprisingly enjoyable, despite a sudden migraine brought on by the weather. All in all, my experience was painless and filled with genuine hospitality. I’m excited to say I will definitely be returning to Nissan of Boerne—where friendly faces and top-notch service make car buying a pleasure! More

It was downhill the moment we got there. Was pulling into space when Luis walked in front of me and gave me a dirty look like I did Something wrong. Told my Sales rep, Marlon (who tried to Was pulling into space when Luis walked in front of me and gave me a dirty look like I did Something wrong. Told my Sales rep, Marlon (who tried to make things right but they wouldn't let him.) that I would not wok with that man. Marlon was new so he told them and they assigned Jorge. This dealership is unprofessional. Does not provide any kind of contract, asked for inspection report and got a quickly printed paper showing oil change. Questioned figures and Jorge proceeded to talk down to me like I didn't know how to to. do math. Do not honor word..keys need new batteries was told they did not have so I had to buy. Jorge said if that doesn't work he would get me new key. WELL THAT DIDN'T HAPPEN, WAS TOLD I BOUGHT CAR AS IS! I DO NOT RECOMMEND NISSAN OF BOERNE IN ANY WAY, SHAPE, OR FORM. They are very deceitful. However, Marlon was very professional and courteous. I would suggest he leave this company and go to a reputable dealer before they corrupt him. More

Awful dealership to conduct business with. Spoke with sales rep, Jorge, and confirmed a deal over the phone. We were very transparent that we had pre-approved financing through our bank. Every Spoke with sales rep, Jorge, and confirmed a deal over the phone. We were very transparent that we had pre-approved financing through our bank. Everything was good-to-go over the phone. They said they would have the car detailed and fueled up for the following day so we could pick up. The next morning, my husband and I were headed to Boerne and, while in route, we were appx. an hour away (traveling 3.5 hrs), we get a call/text that they could not go through with the deal if we did not finance through them. I called and asked to speak with the manager, and was told by the manager that they would lose too much money and it would be a better option to send the car to auction if we did not finance with them. I explained that I did not want my credit run multiple times and that was why I obtained pre-approval through my bank and had previously explained all of that to Jorge. I find it absurd that a dealership goes back on their word when the customer was completely transparent and they were the ones that made the mistake. Horrible customer service, awful follow-through. Would give no stars if possible. More

Don’t buy from this dealership. They are not honest and take back on their words They are not honest and take back on their words More

Great service. The salesman Juan was helpful and answered all our questions great dealer and customer service. The salesman Juan was helpful and answered all our questions great dealer and customer service. More