Nissan of Elk Grove

I have been going to John Brooks for approximately 5 years now after a bad experience at the Stockton Nissan Dealer. In my book John is the number one for customer service. I have recommended several o years now after a bad experience at the Stockton Nissan Dealer. In my book John is the number one for customer service. I have recommended several of my friends to John and everyone has told me how happy they were to have gone to John and how they will continue to go to him only because of the quality of customer service he provides. John is an AWESOME person and provides the BEST customer service. More

Charged high labor cost for a $15.00 exhust bracket.I would had like to have been given more detail, to determine if we could had replaced it ourselves. Mtc.on battery that was not authorized,was miscomm would had like to have been given more detail, to determine if we could had replaced it ourselves. Mtc.on battery that was not authorized,was miscommuication on both our parts.Labor cost to high!! More

I waited an hour and I had no coupons, so it was quite expensive. The general welcoming was not present like prior times. Email coupons that do not need print out would be good because most people get ema expensive. The general welcoming was not present like prior times. Email coupons that do not need print out would be good because most people get emails on their phones and it would be nice to just be able to show the employee upon check in/out. More

I really appreciated the coupon for oil change, 100 point inspection and car wash. It could not have come a a better time! My car was much overdue for service and needed it. Nice staff and good price. The w inspection and car wash. It could not have come a a better time! My car was much overdue for service and needed it. Nice staff and good price. The wait time wasnt too bad either. Thank you so much! More

My kid goes to school in Davis but we live 500 miles away. Called the local dealers for pricing over the phone & Sang Chac blew them all away! Gave us the best price & rebates we didn't even know about! away. Called the local dealers for pricing over the phone & Sang Chac blew them all away! Gave us the best price & rebates we didn't even know about! There was none of the haggling, "let me see what my mananger says" nonsense at all. He gave me a great price from day one and when I followed up to make further arrangements a few days later, he told me about new rebates the manufacturer had just released. We negotiated everything over the phone and then my daughter went in to sign the paperwork. We didn't have to get on a plane or deal with fed-ex'ing the contract. This was by far my best car buying experience ever! Sang Chac is a great guy! He's very honest & trustworthy. If you want to buy a car with no games & headaches, you've got to go to Elk Grove Nissan! There website is great, too and they sell more than Nissan's. We got a Mazda 3i. Happy shopping!! More

Both John and Scott are both friendly and professional. They are the reasons why I utilize NoEG Service. If they weren't there. I'd find someplace else to take my Armada and Versa to have work done on th They are the reasons why I utilize NoEG Service. If they weren't there. I'd find someplace else to take my Armada and Versa to have work done on them. I only have Scott service my family's vehicles. More

I recently had some repairs done on my 04 Murano. The service advisor John Brooks was very helpful in dealing with my requirements. The tech Danny Singh who worked on my car explained the issues along wi service advisor John Brooks was very helpful in dealing with my requirements. The tech Danny Singh who worked on my car explained the issues along with John Brooks in a simple and easy to undertsand manner. They did a great job in fixing the car. However, Murano has some fundamental defects that Nissan of North America needs to address and fix at their own expense. Although the dealership at Nissan of Elk Grove did their best to work on my car, apparently the original design defect that Nissan has probably missed when designing the Murano is something we cannot blame the dealership or their service team on. I definitely recommend Nissan of Elk Grove to go to for service, specially if you've had hard to solve issues with your Murano. I think they are experts and offer honest and true outlook on all the repairs and suggestion when you actually need them. Good Luck and a Happy New Year! More

I have a 2008 Nissan Hybrid that I love. Last week I mst have run over something in the road and my rt rr tire went flat. Because I did not want to take a chance on filling it with air to drive it for repa have run over something in the road and my rt rr tire went flat. Because I did not want to take a chance on filling it with air to drive it for repair My son removed the tire and took it to your shop. I had called ahead to see if you had the tire, you did and my son took it in. Initialy they gave him a bunch of c--- about not being able to do it. They finally replaced the tire, and then told him they could not do anythig about pro-rating the tire I would have to deal with that myself. You charged me for tire disposal even though my son took the tir with him. This tire had 12K miles on it. I just feel that the service was not as good a it has been in the past. I tried to to call the Service Manager but he was unavaiable and I received no return call. I test drive cars for Nissan and love your vehicle, I am just disappointed. H. Pezzetti More

All staff was very nice and helpful. The service was completed quickly and I was on my way within the time they said I would be. Everytime I make a appointment with this dealship, they always get me in completed quickly and I was on my way within the time they said I would be. Everytime I make a appointment with this dealship, they always get me in at resonable time. I would recommend this dealship to my friends and family More

This is a top-notch dealership! They had the car I wanted and sold it to me for the lowest price around!(believe me I did my research)No salesman pressure, from this dealership! Paperwork was processed as qu and sold it to me for the lowest price around!(believe me I did my research)No salesman pressure, from this dealership! Paperwork was processed as quickly as possible. No waiting around for anything. A.J. was very knowledgeable about the vehicle we purchased and showed us how to work everything on the dash too! Car was clean, detailed and ready to go before we finished the paperwork! They were able to get us financing lower than our own bank rates. We enjoyed the free beverages from the self-serve soda fountain! We will definately take advantage of the lifetime of free car washes from this dealership. Will highly recommend to others, as well as return there to purchase another car in the future! Thank you Nissan of Elk Grove! It was a pleasure to buy our new car from you, sure glad we didn't choose to go elsewhere! More