Nissan of Elk Grove

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Cruz as well as Sang

My Review of Nissan of Elk Grove:
So far I have been extremely pleased with the level of service provided by your employees. I'd like to personally thank Sang and Cruz for their help. Briefly, I had purchased a new 370z that had some minor blemishes on it. Not only did Sang ensure that these blemishes came to my attention, he set me up so I could have the car as perfect as it should be. Sang truly went out of his way to makes sure the car met my expectations. Also, he did not hesitate to go out of his way to help me take delivery of the vehicle (he came in on his day off just to do so, and even during a training break eyeballed the car for me). I can't say enough about the confidence I have in the dealership and my experience at Elk Grove. I look forward to maintaining this relationship in the coming years.

I was introduced to Cruz, since my car required some repainting. She was professional and courteous with every interaction. She ensured that I was always updated on what was happening with my car, and again, I was impressed and felt confident that I was being taken care of. Its the little things that go a long way, and I appreciate each and everyone of those things.

I can only hope that I continue to experience the great care that these individuals have provided since the purchase of my vehicle. The bar has been set high. Thank you.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: can't recall name but very nice

My Review of Nissan of Elk Grove:
I arrrived and was waited on promptly. The employee was polite and efficient. He even took my bike out of the truck bed for me. They communicated well with my husband and had the truck ready as promised. I think the price was reasonable considering how old our truck is. We cant really afford a new vehicle right now so it's great that they are able to keep it running for us.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Cruz Solorzano

My Review of Nissan of Elk Grove:
I receieved moved from Southern California and was always happy with the service I received from Cerritos Nissan and Huntington Beach Nissan. Cruz from Elk Grove Nissan continued the service of excellence. I would not have a problem recommending this dealer for service. Thanks.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Don't know

My Review of Nissan of Elk Grove:
Vehicle was ready on time. All the employees were very friendly. The shuttle was so convenient and the driver was nice. The car was washed and vacuumed. I would definatley recommend this dealership to anyone. The sales and service staff are wonderful.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: not sure of there names

My Review of Nissan of Elk Grove:
We drove from Lodi to Elk Grove for a couple differnt reasons. 1- I wanted to purchase a billet grille for your parts department. We stood there at the parts counter for about 5 minutes with sales people walking by constantly, but no parts person behind the counter. You would think that someone would have noticed us there and made sure to get a parts attendant at the counter to help us. Finally I ended up walking over to the information gal to ask and as I got there the parts guy showed up. Other than that, he was very polite and helpful. 2- I wanted ti get my car washed, however the carwash was not operating due to the water being turned off. last- I was hoping to get my car's oil changed if in fact I was able to without making an appointment. I am glad to say that your quick lube department was open and they did service my vehicle.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Tina Long

My Review of Nissan of Elk Grove:
I wish Michael Burke ran the show down there. I never had a problem at this dealership until today. I went in for a simply oil change/tire rotation and a minor seat problem. I wasn’t greeted upon arrival and when Tina Long got to me, she made me wait even longer outside. She was rude and had a “you need me more than I need you” attitude. What she didn’t realize, is that I drove 50 miles round trip. I decided to take my vehicle to Nissan of Elk Grove for customer loyalty because I purchased my vehicle there. After dealing with her pretentious attitude, she told me it would be a 3-hour wait for the OIL CHANGE. She told me she “wasn’t a technician” and couldn’t give me a time frame if the seat was only fixed. I asked if I could have a rental car and she told me they only give them out if the part isn’t available or if I had a “rental coupon”. I told Tina that I was never given coupons when I purchased my vehicle, but she didn’t care at all. I advised her to cancel the oil change/tire rotation because I didn’t have 3 hours to waste on my day off. I also didn’t want to give Nissan of Elk Grove one more penny of my money. She showed no interest in retaining my business and treated me like they were my only option for service. I will not be going back and don’t recommend this service department at all.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike

My Review of Nissan of Elk Grove:
Price was out of line for just changing 2 sensors (Crankshaft and Cam) which for the 2003 Altima should have been done free as Nissan should have had a recall on the sensors. There are hundreds of internet complaints regarding these sensors failing with no comment from Nissan except re-programing the ECM which does not solve the problem.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kushwant Singh

My Review of Nissan of Elk Grove:
I purchased my Max 10 Sept 04 from this dealership. During the entire 5 years the service continues to be excellent.
I have never had the need to have any other dealership work on my car.
In this economy it is appreciated to recieve discounted coupons for necessary maintenance.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: CRUZ SOLORZANO

My Review of Nissan of Elk Grove:
I brought my car in at 7 am, and cruz arranged for a loaner car for me right away. She expedited my service, because I'm from out of town and needed to be home at a certain time. She called my cell phone and let me know my car would be done within an hour of her call, so I could make my way back to the dealership. I waited a few minutes after I arrived and she had my car ready to go. Great, friendly service. Clean, well run dealership!

Thank you,
Cheryl Fondse

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Cruz

My Review of Nissan of Elk Grove:
When I walked into the service department I was pleased at how quick and attentive the staff was, a female employee named Cruz had me sit down at her desk and made sure that my vehicle was placed in service. However I was kept waiting for a long time, and when i was told my vehicle was almost ready, i noticed that it was sitting unattended with other cars that were also done. I inspected my truck and realized that the interior had not been vacuumed, which was part of the package I was buying. After almost 25 more minutes i was told that the vehicle wasn't done yet even though i could see it, and then I was told the paperwork was not yet finished. I had drawn a prize from the easter eggs that gave me $15 off my total price but when I finally went over the paperwork and payed for the vehicle the amount taken off was $10. I suggested that it should be $15 but didn't wish to argue if it was going to mean I would have to wait longer. Over all the staff was friendly, but I feel like i got taken. It was clear that the wash was rushed and the inside of the car had clearly not been vacuumed. It seemed like a lot to pay for just an oil change.

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