Nissan of Elk Grove

The service advisor Kim was nice and acknowledged my presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the presence as soon as I pulled into the service area. I also felt Kim listened well and helped to create a smooth transaction. I really appreciated the speedy service and the issue with my car was fixed to my satisfaction. More

It was frustrating to need to wait for one hour for a minimal service early on a Saturday morning, while watching crew who have "not clocked in yet" drink company coffee, eat company doughnuts, and talk minimal service early on a Saturday morning, while watching crew who have "not clocked in yet" drink company coffee, eat company doughnuts, and talk to others who are trying to work, while cars are waiting to be serviced. This does not exemplify customer service to me. More

i think the wait shouldnt of been as long. i think that if you make an appointment the wait should not be as long. i did like the service everyone was really polite. the pricing was reasonable. my overall if you make an appointment the wait should not be as long. i did like the service everyone was really polite. the pricing was reasonable. my overall experience wasnt great because of tyeh wait. i do and will recommend Nissan Of Elk Grove. More

I have always gotten good service here. Mike and Shaun are both very professional and helpful, work was done quickly and appreciated the loaner car too. I use my truck to tow live cargo, and it's importa are both very professional and helpful, work was done quickly and appreciated the loaner car too. I use my truck to tow live cargo, and it's important for me not to have a breakdown! I had brought the truck in for a routine scheduled service, but they took a good look at it and were able to spot some problems that needed repair before they got worse. Thanks guys for keeping me on the road! More

Steven was very helpful during the purchase of our new car. Waiting for finance person was the longest part and not too much can be done about that. The day we were there 9 of of 10 cubicles were full o car. Waiting for finance person was the longest part and not too much can be done about that. The day we were there 9 of of 10 cubicles were full of customers ! John in Service was pleasant. The face of our stero was a bit off kilter and it was fixed nicely. Because we live a good distance from Elk Grove we might need to go to a North area Nissian dealership in the future. I will however go to Elk Grove if we do not receive the same top service as Elk Grove provides. More

after the bumpy start the our new sales rep went out of his way to help us. and also try to keep us entertained on the long check out process. We started with 2 sales rep the 1st one made me feel did not his way to help us. and also try to keep us entertained on the long check out process. We started with 2 sales rep the 1st one made me feel did not care and all. I am grateful he had a return customer and he had to dropped us to a new sales rep. More

I appreciated the friendliness and approachableness of the car salesman. I also liked the fact that I was asked to take the car I was looking at for a test drive before I even asked! I didn't feel press the car salesman. I also liked the fact that I was asked to take the car I was looking at for a test drive before I even asked! I didn't feel pressured when buying the car and I felt that my needs were being met. When sitting down with the finance rep (sorry I forgot the name)I thought the meet with him was very informative and honest. I have to say my first time buying a car experience was great and Nissan has left a very good impression after my first encounter. More

Tina was very easy to with and seemed genuine in her concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff concern for my car in discovering my problem. I would normally get my car serviced at this dealership because it is close to my home but with staff like Tina you are guaranteed my return. Thank you! More

I live in Vacaville and work in South Sacramento. I purchase my car from your dealership because of the service I got during my on-line purchase. Since that time every interaction has been to the Norst purchase my car from your dealership because of the service I got during my on-line purchase. Since that time every interaction has been to the Norstrom level of service. In this day and times I look for the best service at the best price and further that I look for the best quality. I am able to find this at Elk Grove Nissan. During my visit every staff member was happy and more then eager to help. I was never standing more then one minute before some one would ask if I needed help! I know that I will always bring my car back for service as long as this level of service is maintained. I have always refered my friends and family to purchase from your dealership for the reasons above! Please keep up the great work! More