Nissan of Elk Grove

Well I was very satisfied with my service and I was ok with your request for a survey of my visit until you required me to do at least 250 characters. I am really pissed off by your requirement for this with your request for a survey of my visit until you required me to do at least 250 characters. I am really pissed off by your requirement for this damn thing to be 250 characters. If you really give a damn about your customer and his time, don't require him/her to do 250 characters; that's is just rediculous. If you want me to ever reply again about my satisfaction of service, don't require me to meet a certain standard, ie 250 characters. The following was what I first thought: Very satisfying visit. Especially like the availablility of beverage in morning and even in afternoo visits. More

My new 2009 Altima's power moonroof was making some kind of grinding sound when being closed so I brought it in to Nissan of Elk Grove to have it checked out. They determined that the moonroof panel needed of grinding sound when being closed so I brought it in to Nissan of Elk Grove to have it checked out. They determined that the moonroof panel needed to be changed. They ordered the part and got it within the week. They applied the new panel and the grinding sound was gone. The moonroof opens and closes so smoothly now. Thanks Nissan of Elk Grove. More

We have received nothing but excellent service ever since we purchased our car last 02-29-09. The staff have been very friendly, courteous and accomodating not to mention knowledgeable of all our individual we purchased our car last 02-29-09. The staff have been very friendly, courteous and accomodating not to mention knowledgeable of all our individual needs. We are proud owners of this Nissan Sentra. More power to all of you. Thank you. James and Aurora Foresee More

brought the car in for a very loud road noise , the noise is still there its very load on city streets and louder on the highway, the service dept did change some parts and put different used tires on the ca is still there its very load on city streets and louder on the highway, the service dept did change some parts and put different used tires on the car it doeesnt appear it was any of those things as it still noisey ( kind of like a grinding sound in the front end ) ...... More

Two notes: I had the timing belt, radiator, and water pump replaced. I forgot to ask for new fanbelts, which had to be removed and replaced to get to the timing belt and water pump. The mechanic noted wo pump replaced. I forgot to ask for new fanbelts, which had to be removed and replaced to get to the timing belt and water pump. The mechanic noted worn out fanbelts on the receipt but Tina never mentioned it to me during several phone calls. Obviously I would have replaced the fan belts if I had been reminded, since they were part of the work being done. Second item: I requested the antenna be looked at. Apparently in examining it the antenna motor and mast were put in a state that caused a constant grinding noise when the ignition was on. It was loud enough that I am surprised the car was returned to us in that state. On the other hand, when my wife returned the car right after picking it up (she drove only a couple of blocks away), Tina offered to replace the antenna for the cost of the part (no labor), so in the end I give her credit for handling it well. More

In all my experience with service folks, incl. Mercedes and Lexus, Cruz has by far outshined them all. She is professional, helpful and knowledgeable. I could have shopped the price at other auto shops, bu and Lexus, Cruz has by far outshined them all. She is professional, helpful and knowledgeable. I could have shopped the price at other auto shops, but I knew Cruz would assure a great experience More

Everything was good except I didn't receive a follow up call to let me know what was going on after I was told what needed to be done with my car. I was expecting it to take one day and it took 2 days. call to let me know what was going on after I was told what needed to be done with my car. I was expecting it to take one day and it took 2 days. Why I need to have 250 characters for a rating? That doesn't make sense. Anyway overall rating was a 4. More

i like going to the dealer and having my car serviced and any work it needs done and they wash the car after they service the car and make sure there is no problems.they have very good service reps and they any work it needs done and they wash the car after they service the car and make sure there is no problems.they have very good service reps and they do there job very good and i am happy that when i need it serviced i just make an appointment. More

We change oil and my husband was watching the serviceman. He notice that the service staff was acting strange talking with his supervisor. When he was driving on the way some he notice something fell under He notice that the service staff was acting strange talking with his supervisor. When he was driving on the way some he notice something fell under the glob compartment. He found out that the intake filter clip was damaged and he was not informed about it although he was there at the time they fix our car. We thought it was dishonest even they fix by replacing the intake filter clip when my husband went back to complain. Hadn't he noticed it, we were left with broken intake and bear the cost. For that service alone we paid $146 to change oil and replace the filter. We are really disappointed considering we recommendeda friend and bought a car just 3 days before the service. More

Tina was a pleasure to work with,she was very helpful & courteous.She listened to my complaint with the vehicle & sent a technician on a road test with me.The tech was then able to locate the problem & fix courteous.She listened to my complaint with the vehicle & sent a technician on a road test with me.The tech was then able to locate the problem & fix my vehicle.I do not remember the tech's name but you need more employees like Tina & him working for you!!I also would like to commend your parts department employees for the great work that they do. Keep up the good work,I will always use your facility for my service & parts needs.Thanks,Rodney Hatfield. More