Nissan of LaGrange

I want to share my experience so others can be aware before doing business with this dealership. On 02/03/2026, I purchased an SUV from this dealership. My credit union wired the full payment for the before doing business with this dealership. On 02/03/2026, I purchased an SUV from this dealership. My credit union wired the full payment for the vehicle within 24 hours. As part of the transaction, I also traded in my truck with the understanding that the dealership would immediately pay off the remaining balance. As of 03/12/2026, the payoff for my trade-in has still not been completed. I have contacted the dealership multiple times and have not received a clear explanation. I was told that a check was overnighted, but my credit union has confirmed that they have not received any payment. In addition, the dealership has not submitted the paperwork to my local DMV, which means I am still unable to properly tag the vehicle I purchased. My temporary tag is also close to expiring, which makes the situation even more concerning. At this point, it really makes you wonder what the dealership is doing with the money. They received payment for the vehicle within 24 hours, yet they still have not paid off my trade-in. That raises serious concerns about how this situation is being handled. Unfortunately, due to the lack of resolution and communication, I have been forced to begin seeking legal counsel and filing complaints with the appropriate consumer protection agencies. For context, I worked in the car business for 14 years, so I understand how these transactions are supposed to be handled. Based on my experience, the way this situation has been handled is extremely concerning and unprofessional. I hope this review helps others avoid the stress, time, and potential legal costs that I am currently dealing with. More

I purchased a Chrysler 300S 2022 in October2 and they still have not paid my trade off an it’s going over 40 days late and it is December 9th now I will definitely never recommend anyone purchase a car w still have not paid my trade off an it’s going over 40 days late and it is December 9th now I will definitely never recommend anyone purchase a car with them bad business unless you don’t care about your credit score falling 😡😡😡😡😡😡 More

Loved my service from the initial phone call all the way until I got into my new vehicle!!! until I got into my new vehicle!!! More

I will never go to another dealership again! Nissan of Lagrange made me feel like I am part of their family!! They met every need i had THEN SOME Nissan of Lagrange made me feel like I am part of their family!! They met every need i had THEN SOME More

I will have to recommend this small town, family oriented dealership to everyone i know! They treated me like family form the second I walked in. dealership to everyone i know! They treated me like family form the second I walked in. More

I was nervous at first but the team at Nissan of Lagrange really blew me away! I will be shopping with them from this point forward! really blew me away! I will be shopping with them from this point forward! More

I thoroughly enjoyed my visit. They are under new management and really made my car buying experience a pleasure. They have earned a customer for life!! They are under new management and really made my car buying experience a pleasure. They have earned a customer for life!! More

My wife and I bought a CPO Murano. The dealership had CPO decals and placards all over it one of them is still on the B pillar. Once the finance manager talked us into a 3rd party ($40 The dealership had CPO decals and placards all over it one of them is still on the B pillar. Once the finance manager talked us into a 3rd party ($4000.) warranty they never turned in the vehicle in to Nissan as CPO. They saved money and we are stuck. Managers will not answer the phone and will not return calls. BUYER BEWARE STAY AWAY FROM THIS DEALERSHIP. They never called us and thanked us for the purchase. The salesman left while we were still in finance. BAD BAD BAD CUSTOMER CARE. We will never go back here. I would give 0 stars if it was an option. More

This deals hip is horrible ! !! Do not buy from here. I had a traded in that the check bounced for pay off on it - now here it is 30 days after I traded in and they still haven’t !! Do not buy from here. I had a traded in that the check bounced for pay off on it - now here it is 30 days after I traded in and they still haven’t payed it off. I also have not received my tag - so here we go with another problem that I’m having to fix cause you can never get someone on the phone or they say they will call you back and never do 😡😡 Just a very bad experience all the way around More

Service dept has really turned around with new management. Jon, David, and Kristen are all awesome advisors working hard to get everyone in and out as quickly as possible. The techs in the back management. Jon, David, and Kristen are all awesome advisors working hard to get everyone in and out as quickly as possible. The techs in the back are great kept me informed...Thanks Kyle and Zach for all the information you gave. very helpful will definitely visit again. More