Nissan of Lawton

Terrible Service Department - what a NIGHTMARE! This dealership has been our worst nightmare. We have brought in our Nissan Altima 5 (FIVE!) times now to them, always with the same problem; it stall This dealership has been our worst nightmare. We have brought in our Nissan Altima 5 (FIVE!) times now to them, always with the same problem; it stalls while driving it, lights flicker, it shakes violently at stoplights. Each time they have come up with some easy fix: oil is too low, exhaust has a small hole in it, battery... and each time we leave, the problem always happens again. This is now our 5th time coming back and we were told that apparently they cannot fix anything or even LOOK at anything inside our car because they cannot get the car to "duplicate symptoms/show codes"... it's happened 7 separate times now for us, and we have also brought it into Midas, who got a lot of codes and told us to bring it to Nissan. We have had our car in Nissan's shop for two full weeks now, only got a call twice. First time (several days after bringing car in) they said I needed to come in to drive with a tech to see if it duplicates. I told them it normally happens at night/when it's cold so they said they'd try that. Second call three days later was to tell me the same exact thing, "uhh we need you to come in and drive with our tech because we drove it today and it didn't duplicate problems" ... so what were they doing with it the other three days??? Nothing. This dealership doesn't care. When I finally went in to drive with the tech (and of course the problem wouldn't happen) we came to an agreement to let the car sit over the weekend to see if it would duplicate on Monday. They said to us that we would receive a call from them on Monday. It is now Thursday, almost Friday, and we have still not recieved even one call. I'm sure they'll think of some excuse. But there isn't an excuse. This is the WORST Service Department I have ever witnessed, they do not care about customers and only care about themselves. We are now pretty much being forced to take back our car and wait until it gets so bad it is undriveable, (and no longer covered under warranty, mind you, our warranty expires in a month, how convienient for this dealership)... or to trade it in, and we still owe tons on our finance. Not to mention, I've asked for them to please clean off/replace the extremely corroded battery connections/terminals in our car, even if it costs us, all 5 times, and it still has NOT been done. They do not listen, they do not look, they do not work, they don't care at all. This "Service" Department should be called the "Disservice" Department. We will never buy a Nissan again. #rantover More

We don't care it's all your fault. Took my 2010 titian in as it started smoking when starting. Still had some factory warranty and i purchased an extended warranty before I could even g Took my 2010 titian in as it started smoking when starting. Still had some factory warranty and i purchased an extended warranty before I could even get tout take it in they started in on it was probably lack of service and my fault. When they checked it out they said they would not fix it. When I asked about the extended warranty they said they would set up a meeting with the insurance adjuster. I of coarse was not in on the meeting but as I could tell just talking to them it was not going to help they would not fix it either. So I got my truck back and not only does it smoke on start up but it now it also leaks oil as fast as you can add it. So not only would they not help they also made the situation worse. I thought I had covered my bases but I just waisted several thousand dollars and learned never buy a Nissan and if you have to don't buy it hear. I hope this helps and at the least gets people to take a second look at nissan. More

Best car buying experience that I have had I would highly recommend Nissan of Lawton to anyone in the Wichita Falls to Okla City buying area. The sales staff and management were exceptional. De I would highly recommend Nissan of Lawton to anyone in the Wichita Falls to Okla City buying area. The sales staff and management were exceptional. Dennis Kaplan was the most knowledgeable salesman that I had ever experienced. He explained all the features as well as differences between the vehicles that I was pondering which made my decision process much easier. There were no "surprises" when I got into the finance office to sign my paperwork. Damon Harris was professional and explained in detail all charges and made sure that I had a clear understanding of all documents BEFORE allowing me to sign anything. The staff from reception to the service and detail department were 1st rate and a positive energy was exuded by every member of the team. I highly recommend this dealership to anyone in the market for a vehicle and will definitely purchase from them in the future. More

The experience was wonderful! Every member of the Dan Nissan Dealership was helpful! From the salesman who assisted me, to the financial manager and the sales manager, all treated Every member of the Dan Nissan Dealership was helpful! From the salesman who assisted me, to the financial manager and the sales manager, all treated me with respect and never made me feel pressured!! It was a pleasant experience! More

mark made it easy to buy my first car I visited Lawton's Nissan dealership, my dealer's name was mark, both him and the rest of the dealership made my experience easy and stressffree; some I visited Lawton's Nissan dealership, my dealer's name was mark, both him and the rest of the dealership made my experience easy and stressffree; something I didn't expect while buying my first car. I would and definitely will be visiting again the next time I buy a new vehicle. More

Nissan Review Our sales person was very nice. He let us take our time in our selection not pushing us on a higher priced car. They had many selections in our price Our sales person was very nice. He let us take our time in our selection not pushing us on a higher priced car. They had many selections in our price range and gave us a good deal on our trade in. We hope their service is as good as their sales. We only have 300 miles on our new car so will have to wait and see about service. This is our first Nissan and we really like it so far. More

Humiliated Customer I feel our family has never been more taken advantage of or humiliated by any other business. During a week of dealing with a problem with our vehicl I feel our family has never been more taken advantage of or humiliated by any other business. During a week of dealing with a problem with our vehicle, we did not receive one returned phone call. I feel I extended an abnormal amount of grace, yet our family was repeatedly ignored. I was ready to overspend to fix our car or buy a new one because I trusted this dealership wold take care of their customers. This dealership did not treat us as a customer at all. Instead they were willing to take $$ and put my family in a jeopardizing position. More

Good Experience The staff were friendly and didn't try to sell me something I didn't want. Process of purchase was smooth and seamless. Was happy with my selection The staff were friendly and didn't try to sell me something I didn't want. Process of purchase was smooth and seamless. Was happy with my selection and pleased with the way I was treated. More

Butler, Nicholas and Cha-Tarra Purchasing a vehicle is always a stressful ordeal, but not with Dan Mullins. Every associate in the organization was frendly and extremely helpful. De Purchasing a vehicle is always a stressful ordeal, but not with Dan Mullins. Every associate in the organization was frendly and extremely helpful. Dennis Kaplan (our sales consultant) went above and beyond to fulfill our dream of buying our second Nissan! The cherry on top of the "Mullins Sundae", they sent us a dozen fresh backed cookies (recipe included). Hands down, best experience possible! More

smooth Everybody was so helpful. They answered all my questions and made sure that I had everything I needed. My dad has had a long standing relationship wit Everybody was so helpful. They answered all my questions and made sure that I had everything I needed. My dad has had a long standing relationship with Dan and they treated me very well. More