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Nissan of Torrance

Torrance, CA

4.4
2,197 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,197 reviews

September 23, 2020

Great customer service , any questions I had ,service advisor: Jordan blas had the answers . Wanted to say thank u and I appreciate the service . Vehicle was ready for me as promised . Nissan will be my More

by JANNETHMENARD20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan blas
Sep 24, 2020 -

Nissan of Torrance responded

Hello Janneth, Thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 22, 2020

I only had one issue with a service writer that tried to sell me front and rear brakes that I didn't need - I took the front wheels off at home and had plenty of pad left. Get a second price/opinion from an More

by Working Class Hero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Quintana
Sep 24, 2020 -

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your recent service visit. We are disappointed to hear that you had trouble communicating with your Advisor, and getting a ride from Uber. We were using Uber to make transportation for our customers convenient, however we found that Uber was cancelling rides and not alerting us. We are now using Lyft as they have proved to be a lot more efficient. We apologize for the trouble that it caused. We understand how frustrating trying to get a hold of your Advisor must have been, we are working on a more efficient method as we understand how important communication is. In regards to the Multi point inspection with recommendations, there are items checked off in Green, yellow and red; green means all passed, yellow are items that will need attention, and red means immediate attention. The Technicians job is just to inform the customer of their findings, it is definitely up to the customer to perform the work or decline. If you have further comments or questions, please feel free to reach out we are always happy to help. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 21, 2020

It was very organized, clean with a very professional Staff every step of the service call. I would recommend this dealership to friends and family. More

by IGGYWINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan service rep
Sep 23, 2020 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reye Customer Relations Manager

September 21, 2020

I really like this dealership with servicing my car. They are always close to the time that your car is going to be ready when servicing you More

by MCCOYH5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Blas
Sep 23, 2020 -

Nissan of Torrance responded

Hello, thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 18, 2020

It was very pleasant experience and the customer service was fantastic, friendly staff, They tried to accommodate my needs I would recommend the dealer to friends. More

by MALKOTOB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manual
Sep 23, 2020 -

Nissan of Torrance responded

Hi Malkotob, we're glad to hear you enjoyed your visit at Nissan of Torrance; your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 17, 2020

Service was quick and efficient, going to continue to do my services here. I am always working with honest people I never feel obligated to do additional work that can hold off for the next visit. More

by DAISY Ayala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Match Quintana
Sep 23, 2020 -

Nissan of Torrance responded

Hi Daisy, We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 17, 2020

My car was in service center for recall issue and replace a/c filter. My appt was 11:00 am. I arrived at 10:45 and finished around 3:00 pm. It took too long. Agent had addressed it need about 2 or 3 hours. More

by yangs_4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello, We are very sorry to hear about your recent service visit. We understand how valuable your time is, and having to wait longer than expected is unacceptable. Our team strives to provide excellent customer service, we are disappointed that we didn't accomplish that during your visit. We truly hope you are willing to give our team a 2nd opportunity as we do strive to provide top quality service. Thank you once again for your feedback, we will use your comments to refine our efforts to provide a more positive experience. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Appointment created long line. After checkin for A/C work Uber was called never showed used my own lift home. When A/C service “complete” got home and cabin filters not changed. Next day when back and servic More

by MATEOZEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
Sep 24, 2020 -

Nissan of Torrance responded

Hello, Thank you for taking the time to tell us about your recent experience. We apologize for the Uber and for the work performed on your vehicle. Unfortunately Uber has caused us a lot of customer issues, due to cancelling rides and not alerting us; we are now using Lyft as they have proved to be more efficient. As for the service performed, we are sorry you had to come back, but are glad to hear that our Service Manager rectified your concern in a professional manner. Thank you once again for your feedback, we will work on improving, so this does not repeat itself. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Awesome customer service. The sales rep, Ismael, was very cordial, polite and helpful. Overall two thumbs up for all the departments that were involve with the transaction of my pre-owned car. More

by ROCXi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Vo
Sep 23, 2020 -

Nissan of Torrance responded

Hi Rocxi, thank you so much for your positive comments about your experience at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

Well organized and great customer service along with support. Family friendly, guarantee to satisfy customers concerns and needs. Service overall is a 10 out of 10 More

by Dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Claudio
Sep 23, 2020 -

Nissan of Torrance responded

Dj, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

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