Norm Reeves Honda Superstore Cerritos

Great service and everything was take care of. After working a graveyard shift I didn’t have to wait long. So I am glad that I went straight to get my oil change done. After working a graveyard shift I didn’t have to wait long. So I am glad that I went straight to get my oil change done. More

Just please make sure you advisor give the right price at the beginning. If not change at the time I pick up car the beginning. If not change at the time I pick up car More

Fast as possible, polite and courteous they always let me know what needs to be looked at or what needs to be done. know what needs to be looked at or what needs to be done. More

Well from the minute you get in the guys at the entrance greet you and ask why are we there. Then the service advisors do their best so we the customers can be happy. My car needed help and Mr. Javier Peña greet you and ask why are we there. Then the service advisors do their best so we the customers can be happy. My car needed help and Mr. Javier Peña did his very best to make it work, I am driving my car very happy 😊. More

It was a positive experience. The issue was addressed and the custom service was also good. The issue was addressed and the custom service was also good. More

After numerous attempts and visits to the dealership (Norm Reeves) to get the alignment and steering wheel issues fixed, and was a direct result from getting my vehicle serviced for the first time after (Norm Reeves) to get the alignment and steering wheel issues fixed, and was a direct result from getting my vehicle serviced for the first time after purchase, the dlr did a check point inspection and rotated the tires. As mentioned, it took many visits and endless explanations each visit why vehicle was not driving properly. On my last visit, the last Service Advisor I spoke with was professional and extremely helpful, however my vehicle was still not performing to expectations. After driving a short distance I went back to the dealership and met and spoke with Ms. Julie Canales. I explained the vehicle was still not driving to expectations, needless to say at that point I was frustrated with the lack or results but nevertheless she remained very professional and listened empathetically. She informed me they would investigate the cause and do whatever was necessary to fix the issues with the vehicle. I dropped off at the dealership the following day as scheduled, after so many attempts I was skeptical about the results but to my surprise, Ms. Julie Canales addressed the issues with my vehicle to my complete satisfaction! Again, she profesional, empathetic, provided results. Also the last Service Advisor I spoke to deserves some positive credit. Thank you! More

This dealership is great with their customers service, auto services, they offer free trips to the mall while waiting auto services, they offer free trips to the mall while waiting More

Great customer service. Friendly saleswoman. Understanding customer needs, patience, willingness, welcoming, informative, caring, knowledgeable, and fair. Friendly saleswoman. Understanding customer needs, patience, willingness, welcoming, informative, caring, knowledgeable, and fair. More

This dealership is reliable, very trustworthy. Every time I take my car to do recommended services, they welcome me with a smile. The mechanics are very knowledgeable. Every time I take my car to do recommended services, they welcome me with a smile. The mechanics are very knowledgeable. More

Had no issues in getting a new car very helpful Alexis helped me out and getting the best deal on a new car truly appreciate the help Honda has to offer helped me out and getting the best deal on a new car truly appreciate the help Honda has to offer More