Read Reviews Norm Reeves Honda Superstore Cerritos

Norm Reeves Honda Superstore Cerritos

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, California 90703


(866) 994-8960

Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 433 reviews

4.9

4.9 out of 5

728 lifetime reviews

Norm Reeves Honda Superstore Cerritos

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Certified: Norm Reeves Honda Superstore Cerritos

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Norm Reeves Honda Superstore Cerritos has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Norm Reeves Honda Superstore Cerritos

#1 volume Honda dealership in the USA as per American Honda New Vehicle Sales 2012

Our Location

Sales/Showroom

Monday: 8:00 AM - 10:00 PM

Tuesday: 8:00 AM - 10:00 PM

Wednesday: 8:00 AM - 10:00 PM

Thursday: 8:00 AM - 10:00 PM

Friday: 8:00 AM - 10:00 PM

Saturday: 8:00 AM - 10:00 PM

Sunday: 9:00 AM - 9:00 PM


Our Amenities

After Hours Drop-Off Free Coffee
Automated Car Wash Parts Store
Cable TV Rental Car Service Onsite
Children's Play Room Shuttle Service
Customer Lounge Area Television
Drive-In Service Vending Machines
Express Service

newaccord2013
5/22/2013 2:46:49 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sonny WuSonny Wu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

Sonny Wu was experienced, knowledgeable, helpful, and friendly. He provided great service. Recently he helped us get the new 2013 Honda Accord. Three years ago he helped us get the new 2010 Honda Accord. We would love to see him again if we would make a purchase in the near future.

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/22/2013 4:22:17 PM

Thank you for writing about your visit with us and congratulations on your new Honda Accord! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Sonny is an asset to Norm Reeves Honda and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers.

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
sandybrooks
5/19/2013 1:50:33 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jerry GonzalezJerry Gonzalez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Norm Reeves Honda Superstore Cerritos:

Today was a Great Day, I took my 2010 honda civic to the dealership to get service and i ended up trading my civic for a 2011 Honda Pilot. Jerry Gonzalez and Kevin Hernandez was very helpful and great to work with. It was by far the Best Experience buying a car today. Thanks Jerry and Kevin! :)

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/20/2013 8:03:41 PM

Thank you for the excellent review! It is great to know that Jerry and Kevin were able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials.

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
dalecarrie
5/15/2013 11:12:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg BuysmanGreg Buysman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

Customer Service - This was absolutely the best experience in a dealership that we have ever dealt with! I have had all the "typical" rude/slimmy/pushy kinds of sales people I think there are. But when we saw Greg coming up behind us, I thought "uh-oh" here he is...much to my surprise...he was so incredibly polite/nice and very patient with two people that were just a little bit "punchy" after a really crazy week at work. When we came on the lot, we had no intention at all of buying anything. We were just on a "looking mission". But in speaking with Greg, who really knew the cars, he answered all our questions, took his time with us and did not rush us. He asked us the right questions to make sure he was selling us the right car for us. There are many company's that should take a page from your "hand book" on what customer service is all about.

Quality of Work - Everything from start to finish, the car is gorgeous, and we are so happy with it. I notice a small scratch in the left front bumper and that was taken care of right away.

Friendliness - this is the one that just impressed me to no end. Every single person that we came in contact with was so helpful and nice and all the employees would stop with no problem and ask, are we ok? do we need something? What can I help with?...ok that is just unheard of in today's world!!

Overall Experience - We are so impressed with this particular dealership. We bought our Passport from the LB/Signal Hill dealer and nothing like this!

Price - We thought this car was going to be so much more than it was. We were also really happy with all the time and explaining that Peter did for us. He really worked on what "package" would be the best and help us to stay with in our "budget".

I have already given out 2 of Greg's business cards and I will continue to do so to everyone I come in contact with. We are a Honda Family and just love these cars, but it is your dealership that really makes it worth it!!

Thank you to all that helped us!

Dale & Carrie Bryant

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/20/2013 8:00:30 PM

Your fantastic review was quite a refreshing read! Congratulations on your new Honda; I am sure you are continuing to enjoy it. I am happy that our staff provided you with pressure-free, efficient, and well-informed customer service. We understand that the search for a new vehicle has the potential to be a stressful experience; that's why we do everything we can to ensure each of our guests leaves our dealership behind the wheel of their dream car with the confidence that they have made the right decision by coming to Norm Reeves Honda. Before your next servicing appointment, please find us on Facebook and Twitter. You'll be pleased to find the latest exclusive specials offered only to our likers and followers!

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
bossvibe
5/15/2013 1:05:19 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hossain AhmedHossain Ahmed
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

I wanted to thank Hossain Ahmed on my 2nd Honda purchase within 2 years, thats why I came back to Norm Reeves, for the service and great pricing. Thanks again Hossain!!!

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/15/2013 1:28:07 PM

Congratulations on your second purchase from Norm Reeves Honda! I'm happy that you chose to return to our dealership when you found yourself in the market for another vehicle. We hope to work with you again in the future; don't hesitate to call or stop in if you have any additional questions about your new car. Be sure to check us out on Twitter and Facebook for access to our exclusive monthly specials!

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
kim_lee
5/15/2013 12:14:43 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sam AlhafniSam Alhafni
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

I just got a Civic from Norm Reeves Honda in Cerritos I was hoping to get new Civic but I end up with certified Civic. even though I'm very happy my salesman Sam Alhafni show me the different between the two options new and used in payment and values in details. So it was better deal for me and my budget. I love my civic and I recommend Sam and the norm reeves Honda, Go see him and see your options.

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/15/2013 1:25:52 PM

Thank you for taking the time to write this fantastic review! Congratulations on your Civic; I hope you are continuing to enjoy it. At Norm Reeves Honda, our entire staff works hard to ensure 100% customer satisfaction and it's wonderful to know that Sam was able to impress you. Be sure to find us on Twitter and Facebook! We offer exclusive specials to our likers and followers.

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
oscarmireles
5/14/2013 11:41:35 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Susanna YimSusanna Yim
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

It was a pleasure to work with Susanna. She went above and beyond to get me the best quote and retain my business (I purchased an Accord from Norm Reeves Cerritos a few years back). She has also followed up with me after my purchased and made sure I am 100% satisfied with my purchase.

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/15/2013 1:23:29 PM

We are happy to have you as a part of the Norm Reeves Honda family! Susanna is a valued member of our team and she'll be delighted to hear that she was able to impress you. We look forward to doing business with you again in the future. Before your next appointment, check us out on Twitter and Facebook for our exclusive monthly specials!

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
TeresaBiernetzky
5/11/2013 2:03:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian ChenBrian Chen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

From the very start Brian was very friendly and courteous. He was very willing to show us the cars and colors available and explain/show the different options available on the models. He was very familiar with the models and their features. He answered all our questions. I would recommend him to a friend or relative. I was very pleased with Brian and he got us a good price for the car at the interest rate we wanted. We could not have done any better at any other dealership or salesman. We are very happy with Brian's service.Thank you, Brian Chen.

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/13/2013 1:32:34 PM

Congratulations on your latest purchase! It's encouraging to hear that you feel confident in your decision to choose Norm Reeves Honda as your dealer. Brian is a valued member of our team and he'll be happy to read this great feedback. Thank you for recommending us to your friends and family; we hope to work with you again in the future! Be sure to find us on Twitter and Facebook for access to our exclusive monthly specials.

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
japibajwa
5/7/2013 3:24:46 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nick PinNick Pin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

It was an overall great experience. Nick Pin was an excellent sales consultant who helped me with my purchase and kept me informed throughout the process. I got a Honda Accord and I am very satisfied with the Car. Nick was very patient, understood my requirement and helped me get the vehicle I wanted. He was there till 11:00 PM , to help me finish the paper work and get the delivery of the vehicle. Great commitment and dedication. Over all 5 Stars :)..Thanks Nick!!!

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/13/2013 1:25:03 PM

Thank you for writing this outstanding review and congratulations on your new Honda Accord! Your feedback is a reflection of our dedication to providing excellent customer service. I'm happy to hear that Nick impressed you by going above and beyond to accommodate your needs. Before your next servicing appointment, check us out on Twitter and Facebook. We offer exclusive specials for our likers and followers.

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
ezamora23
5/7/2013 1:53:41 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
susanna Yim
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

Susanna was was very helpful and informative. I would really recommend her to friends/family looking for help looking for the right affordable sale.. also great deals.

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/13/2013 1:22:20 PM

Thank you for taking the time to write this review! Our entire staff works hard to make our guests comfortable while delivering personalized customer service. I'm happy to hear that Susanna was able to impress you. We hope to work with you again in the future; remember to check us out on Twitter and Facebook for access to our exclusive monthly specials.

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter
Pearlcross3
5/7/2013 1:33:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rafael MessenRafael Messen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Norm Reeves Honda Superstore Cerritos:

Rafael Messen was great he took the time and ensured I left with the best deal possible I would decently refer him to friends and family

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Response From: Norm Reeves Honda Superstore Cerritos
Added: 5/13/2013 1:20:01 PM

Thank you for taking the time to share this great feedback! Rafael is a valued member of our team and I'm pleased to know that he was able to impress you by getting you a great deal on the perfect car. We greatly appreciate you spreading the word about Norm Reeves Honda and hope to work with you again in the future.

Sincerely,
Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

Twitter

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