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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,706 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,706 reviews

August 27, 2024

They drop the ball ! I was told one thing and something else happens ! I was planning on buying another car from this dealership. Not now. More

by vericanluv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U have the service name on ticket
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello. Thank you for sharing your experience. We want you to be 100% satisfied with your purchase and we are sorry to hear that's not the case. If you are willing, please reach out to us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 26, 2024

The sales people were very nice and the process went well. But, the passenger rear tire had a patch without a plug that went bad in a couple thoudand miles due to not using a plug. Due to the shoddy r More

by mr.nick2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Trieu
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are sorry for the inconvenience you experienced at our dealership and would like the opportunity to discuss it further. Please reach out to us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 26, 2024

There is nothing I could say bad about Cerritos Honda from the first time I step foot onto the dealer I’ve had nothing but good vibes regarding anybody I’ve encountered and dealt with. Devin Fields is th More

by Mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the glowing review! We're glad to hear that you enjoyed your visit with Devin and the rest of the team. We're looking forward to providing you with 5-star service soon!

August 26, 2024

Christina is lovely to work with! She made the process smooth, friendly, and stress-free. More

by kristoffercortez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the great review and kind words for Christina! We're glad you had a great experience. If you ever need anything, we’d love to help!

August 26, 2024

My advisor was very helpful and knowledgeable. Understood my concerns & had answered them all. Thanks More

by gomezchar20541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate the 5-star review! Our team is here whenever you need us. Don't hesitate to come by or give us a call.

August 26, 2024

We got a small scratch after they car wash. But over all its very well More

by Valdo.valdez1105
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we appreciate you taking the time to leave us a review. We would like to ensure all your visits are 5-star experiences, and when an accident happens, we certainly need to take measures to make sure they do not happen again. Please reach out to us so we can discuss what happened so that we can alleviate these things from happening in the future, Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 26, 2024

Great Experience No pressure. We were able to find the car and color we wanted. More

by dgp01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stanley Han
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review means a lot to us! We're always here to provide top-notch service, so feel free to stop by anytime.

August 26, 2024

Great customer service. Large variety to choose from. Great representative. Very helpful very knowledgeable good recommendations. In geberal Norm Reeves Honda Superstore Cer More

by elizabethguerrero.99zq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review means a lot to us! We're always here to provide top-notch service, so feel free to stop by anytime.

August 25, 2024

Ty was amazing salesman he was very helpful i will recommend him to everyone looking to by a car. More

by Gooddeliarivas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu, Alex Atienzo
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic rating! We're thrilled you had a positive experience with Ty during your visit. We look forward to your next visit!

August 24, 2024

I always receive good friendly service. The work is explained to me in a way I understand. More

by victeaser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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Aug 26, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star feedback! It was a pleasure serving you, and we're here whenever you need us.

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