Norm Reeves Honda Superstore - Huntington

WORST CUSTOMER SERVICE I got a Honda HRV in Oct 2018 and it has just been 7 months since. My car tire blew out and Honda is not ready to replace it. Instead you guys ask me I got a Honda HRV in Oct 2018 and it has just been 7 months since. My car tire blew out and Honda is not ready to replace it. Instead you guys ask me to contact the tire manufacturer. It is not my duty to go around calling manufacturers. It is the dealer's responsibility to replace my tires on a brand new car. This is UNACCEPTABLE. More

Leased a new Honda Accord I leased a new Accord yesterday from Norm Reeves in Huntington Beach from Stetson. He was very professional, patient and helpful. I loved that he had I leased a new Accord yesterday from Norm Reeves in Huntington Beach from Stetson. He was very professional, patient and helpful. I loved that he had two cars in the colors I wanted ready for me to look at . This is my third Honda lease and they have all been at different dealerships. This has been my best experience so far and I will definitely be returning again for another lease or purchase. More

Al Hernández!! Great experience buying my Honda Accord. Highly recommend Al Hernandez, he provided great service before during and after the sale with no pressure an Great experience buying my Honda Accord. Highly recommend Al Hernandez, he provided great service before during and after the sale with no pressure and no attitude. Thank you, Al Hernandez!! More

Bought a car at Norm Reeves Honda As I told the internet a director Mike Lott. This was the best experience I have ever had in buying a Honda. I have bought 5 Honda’s all from other As I told the internet a director Mike Lott. This was the best experience I have ever had in buying a Honda. I have bought 5 Honda’s all from other dealers. The internet sales experience was perfect. Thank you Jonathan Abarca , Mike Lott and the finance person. It was a great experience dealing with all of them. More

A Lesson in Always Having a Third-Party Used Car Inspection An amazingly bad used car experience with Norm Reeves Huntington Beach Honda, and a special shout-out to Ed Ringler for making it even worse. An amazingly bad used car experience with Norm Reeves Huntington Beach Honda, and a special shout-out to Ed Ringler for making it even worse. More

Outstanding service Outstanding place, went yesterday to see a 2012 MAZDA3 Stetson Hughes helped us, very professional and friendly excellent customer service. We’re very Outstanding place, went yesterday to see a 2012 MAZDA3 Stetson Hughes helped us, very professional and friendly excellent customer service. We’re very happy with this dealer and our Mazda. Keep up the good work 👍🏼👍🏼👍🏼???? More

Outstanding Service Consultant Service Consultant Dave Larsen is outstanding. He is always prompt, courteous, knowledgeable, articulate, friendly, hard-working, and helpful. The bes Service Consultant Dave Larsen is outstanding. He is always prompt, courteous, knowledgeable, articulate, friendly, hard-working, and helpful. The best service consultant I have ever known. And I should know a good one when I see one. I have been driving for 47 years! More

Everything but a helpful Honda experience. I came prepared. I knew what I wanted, did my research, got financing through my credit union. But that wasn't enough to prepare myself for my experie I came prepared. I knew what I wanted, did my research, got financing through my credit union. But that wasn't enough to prepare myself for my experience at Norm Reeves Huntington Beach. It was an aggravating nightmare that brought to life all the stereotypical beliefs of slick and fast talking salesmen only interested in making a buck at whatever cost of decency and honor. Yup, that's this place! US veteran?? Discount $500, college graduate?? Discount another -$500. Sign here, here, and here. And just when I am about to get my temporary registration and the keys to my new car, the phone rings. "So you're not financing through Honda financing?" "Nope." In that case, your service as a US veteran will not apply and your degree that earned, won't count either. I signed the paperwork. "Oh well." Ultimatum: use Honda financing or pay the $1000. These Honda representatives will smile and lie through their teeth for a sale. Go elsewhere. More

Unprofessional Unless you're throwing money at them, these guys are incredibly unprofessional and rude. I attempted to cancel an extended warranty that I purchased a Unless you're throwing money at them, these guys are incredibly unprofessional and rude. I attempted to cancel an extended warranty that I purchased and ever since then, customer service has flown out the window. They have been purposely avoiding me and wasting my time. More

BUYER BEWARE BUYER BEWARE I have purchased a pre-owned car from NORM REEVES Honda in Huntington Beach CA and not even 3 month later the car needs a catalytic co BUYER BEWARE I have purchased a pre-owned car from NORM REEVES Honda in Huntington Beach CA and not even 3 month later the car needs a catalytic converter (which is about $1000). Despite purchasing the most expensive warranty on pre-owned car, it doesn't cover any of the parts of catalytic converter or sensors. Save yourself time and money and inspect the car with a reputable mechanic, EVEN if they tell you that car inspection is perfect from the dealer. DO NOT BELIEVE THIS DEALER I more than positive that they do not do an accurate smog test for they cars. LESSON learned for me. I hope other byers are aware. They need to be investigated on the smog test inspection. Just waiting for a service I have seen and heard other customers who had the same problem with catalytic converter. I ll file a complaint with DMV, better Business Bureau and Attorney General to open investigation. Other customer with catalytic converter problems can join. (Maybe they just "pay under the table" for smog testing on their cars and then make money from buyers who need to replace the parts that are not covered by the warranty). Stay away from this dealership , and inspect the car with mechanic. More