Norm Reeves Honda Superstore West Covina

Oscar Acosta! What more is there to say. In a day when everyone is looking for the quick buck. Oscar is the perfect example of customer service! A couple months back I had emailed Oscar regarding used 200 everyone is looking for the quick buck. Oscar is the perfect example of customer service! A couple months back I had emailed Oscar regarding used 2001-2011 Civic sedans. He quickly responded and the following day I test drove a couple of civics. I had informed Oscar at the time I was not ready to purchase that day and he was understanding and wanted to find the best vehicle for my needs. A month passed and I was emailing Oscar about the Honda Accord. Again, went back test drove a V6 coupe and 4cyl sedan. On 12/09/11, I purchased the V6 accord coupe. The experience that not only Oscar Acosta, but Maurice Huynh (Finance Director) and Jimmy (Finance Consultant) provided was beyond anything that my mom and I had experienced. I have never enjoyed myself so much in a dealership. I can now say that I'm a Honda loyalist! One thing I do want to mention is I researched Oscar before I made contact. Read his reviews on Yelp, Edmunds, Cars, and Dealerrater.com. I think that is the most important thing you should do before buying a vehicle. A big thanks to the team at Norm Reeves West Covina. More

I had been shopping around for about a month going back and forth with dealers on price until I walked into Norman Reeves. Oscar immediately offered me the best deal possible and worked out my credit glich and forth with dealers on price until I walked into Norman Reeves. Oscar immediately offered me the best deal possible and worked out my credit gliches. The entire staff was hands on and treated me like if I was paying for the car CASH! I would recommend this dealership to everyone! GREAT PLACE GREAT PEOPLE!!! More

Bought a Honda Odyssey 2011. Overestimated our previous car loan balance told us that it would be return to us by our bank where was our loan was. But called our bank and told us that they Honda only paid car loan balance told us that it would be return to us by our bank where was our loan was. But called our bank and told us that they Honda only paid the exact amount and the difference of $1,200 was not paid by HONDA. Why do they lie about this? They should tell us the truth. We went there to get 2 cars for the price of one. My husband ask the salesman named Antson, if they can lower they can lower the price of a certain car. But he told us that all the price are final. We also bought our 2010 honda insight here. Now, we found out that they are really not on our side. They will only help you for their own gain. We will not buy a car here ever, from what we had experienced twice. We believe before that they will truly value the loyalty that we have for them but it seems that they are only after their own sake and advantage. Hope and pray for their success and longer business standing. Yes business is business but lying to us is unacceptable. We do believe in Karma, hope they do not. More

I am so glad that I went to Norm Reeves to buy my new CRV Honda. I went through fleet sales after being referred by Cost Co. The sales person that contacted me was Oscar Acosta and I could not be any happi Honda. I went through fleet sales after being referred by Cost Co. The sales person that contacted me was Oscar Acosta and I could not be any happier now. Oscar never pressured me but was there to answer questions. When I was ready he led me to the right car. I already knew what I wanted to pay and he did not try to pressure me into something more. Even when I went to the dealership just to test drive the car his associate Guy Gordon (Oscar was not there)just took me out for the test drive but did not try to "sell" it to me that day. I really appreciate the professionalism of these men especially Mr. Acosta. I can sincerely say that I would recommend Mr. Acosta and Norm Reeves Hondo to anyone wanted to purchase a car. Thank you. More

Oscar Acosta is the best Internet Sales manager I have ever dealt with. If you want a good deal and great service you should contact him oacosta@normreeveswc.com Shelly ever dealt with. If you want a good deal and great service you should contact him oacosta@normreeveswc.com Shelly More

We researched a 2012 Honda Civic. We had an agreed price arrangement set up prior to our weekend appointment. The agreed car was to be transported from a "sister" dealership just down the way. When we arr arrangement set up prior to our weekend appointment. The agreed car was to be transported from a "sister" dealership just down the way. When we arrived for our appointment, the car had not been confirmed. Subsequently, an hour later, we were told that it had been sold earlier. We were left sitting at a desk for another hour (with no contact or update) while callers tried to locate another vehicle with our stock features. Both employees tried to sell us into another color, which we were not interested in. Excuses came from every direction. For example, "Oh, well it's a popular color;" "You're limited with what we have on the weekend with so many buyers on the lots;" With the Japan crisis, dealers are limited;" etc. After a two hour wait, we were told that the correct car had been located and paper work could be started. When we asked where it was coming from, at first they couldn't tell us. After more waiting, we learned that it was 3 hours away. With it needing to be driven in, we translated that to be many miles on a car that was supposed to be new! Go figure. It was bad enough waiting all that time without communication, but then to be told to wait 3 more hours...for a car we hadn't seen....it just goes to show how unprofessional the dealership really is. Manager tried to clean it up with free movie tickets which we didn't accept. There is no replacement for honesty! More

Just had a great experience at Norm Reeves West Covina. Community Honda in Whittier refused to even look at my 2010 Insight (I live in Whittier) I took it to Norm Reeves in W. Covina, and they were nothing Community Honda in Whittier refused to even look at my 2010 Insight (I live in Whittier) I took it to Norm Reeves in W. Covina, and they were nothing but kind, and helpful, and fair. I would highly recommend the service dept. at this dealership to anyone. Also the waiting area was top notch. Large, clean, comfortable. I can't say enough. EJE Whittier, Ca. More

Great fast and friendly service, I bought a used Tacoma and I couldn't be happier. They answered all my questions even though it was a used Toyota on there lot. A+ service I would recommend this place to m and I couldn't be happier. They answered all my questions even though it was a used Toyota on there lot. A+ service I would recommend this place to my friends and family. Alan was very helpful and quick at processing my work it hardly seemed like the paperwork was long it was done so quickly and explained perfectly so I would understand it More

In late March 2009, I purchased a vehicle from Norm In late March 2009, I purchased a vehicle from Norm Reeves Honda in West Covina, CA. I knew exactly what I wanted - the new 2010 Honda Insight Hybrid In late March 2009, I purchased a vehicle from Norm Reeves Honda in West Covina, CA. I knew exactly what I wanted - the new 2010 Honda Insight Hybrid. I went to the dealer on the day the Honda website said they would go on sale but was told they didnt have them in stock yet. A few days later, the sales person called me and let me know they were in. I was excited and hurried to the dealer that day. The sales person was not all that knowledgeable about this car. He was familiar with the Civic hybrid so he was a bit helpful. I think all sales persons should have intensive training when a new model is released so that they sound like they know what they are talking about. But I cut him some slack, after all, they had just received this particular model. While I waited on an approval from Finance, I was told I could go across the street to the gas station if I wanted a Soda or water which I found a bit outlandish, after all, wasnt I the one purchasing a vehicle from them? I've been treated much better at other dealers and have been provided with beverages and sometimes even lunch from the sales person but I had never dealt with Honda so I assumed this is how they went about treating their customers. I had a vehicle to trade in and wanted monthly payments as close to what I was already paying on my trade. I didnt have any money to put down and even if I had $1000, the difference in payment would only be $20 a month. Anyways, I agreed to the terms they gave me which turned out to be $100 more a month but I figured since this was a hybrid I'd be saving a little in gas every month to offset the monthly payment. I found the woman in the finance department that did the contract to be a bit on the unprofessional side. Her demeanor was rude and pushy. She tried to push the Gap Insurance by telling me "Girl, you are financing A LOT of money, and if something happens... " I declined on the Gap insurance so of course she told me I was making a big mistake. I signed the contract for the term and payment specified and walked out the door with my new 2010 Honda Insight. Please bear in mind that I have NO complaints on the vehicle itself. (It is AWESOME.. made it to Vegas on half a tank!) Ten days after purchasing my car, I received a call from the woman in the Finance Dept at Norm Reeves. She asked me to make a down payment. Once again because I was financing A LOT of money according to her. I told her that I did not have a down payment and that I agreed to the terms they gave me already even though it was more than I wanted to pay already. She pushed to get me to try and make a down payment in 15 days. I told her absolutely not. I wanted the car so bad that I had gotten over the fact that I was upside on my trade in. I owed something along the lines of $12k on it and they allowed only $9k. But fine, I agreed on the low ball trade in value they gave me. I read my contract and it said they could not cancel the contract after 10 days (as I can not change my mind - no cooling off period). This was on the 10th day that she called me to tell me they could not find a place to finance it hence, asking for more money and also lowering the term (length of time I had to pay). This would still make my payments even higher than what I had already agreed upon but lower the term by 6 months. I told her no and that they had to find something else to do to finance it. I asked her to talk to her manager about allowing more on the trade, lowering the interest or taking money off the sales price of the new car. So she said she would call me back. About a 4 or 5 days later, another representative from the dealer called me. He told me they were going to allow more on my trade, lower the price of the new car and lower the intrest rate a bit. They also had to shorten the term. The payment came out to be $10 more a month than my original contract but at least the term got lower by 6 months so I found it acceptable. I went back to the dealer to sign the new contract, I asked for it to be handled by another representative in the Finance Dept. Not once did anyone ever offer an apology. Not once did they seem apologetic for making a deal that they couldn't even uphold. And they made no apologies for the incovenience. Not knowing what was going to happen caused me a lot of grief as I had fallen in love with the car already and didn't want to have to bring it back. When I went back to re-sign the contract, it was very cut & dry like they were just done dealing with me even though they were at fault. There was no offer made to at least make me walk out of there with a smile on my face. And so I am writting this review of Norm Reeves Honda to express my dissatisfaction with how the whole situation was handled. I had no idea that financing was not immediately obtained. I walked out of there the first time thinking my loan was financed through Honda. I have never had any problems with financing through any other dealers (Ford, Toyota x2). I would have appreciated it if they were not able to obtaining financing for the terms they gave me the first day, that they would just put the car on hold for me until they did instead of rushing into selling it to me. I know times are hard and every car company is desparate but they are giving cars out without obtaining solid financing first. I never thought it would even be a problem as I have never had a problem before anywhere else. I would have also appreciated a sincere apology for all the trouble but never got that either. A couple weeks ago, I got a call from Honda Customer Service to get my opinion and survey regarding the purchase of this car. I told the representative everything I have mentioned above. I was also asked if I wanted someone from the dealer to call me to follow up. I said yes and provided them with my contact info. About a week later, I received a call from the dealer but it was only to ask me how I liked the car and if I have had any problems or had any questions about it. I said I was happy with the car and had no questions about it. I asked if they had received my customer satisfaction survey and they said yes, they had it with them. Again, he didnt offer any apologies for my experience or even mention anything about my survey comments and me being disatisfied. He only brought up the fact that I mentioned the car didnt come with floor mats and that if I wanted I could purchase at the employee discounted rate. Thanks, but no thanks. I feel like this dealer feels they have made me happy which is simply not true. Yes, I love my car and no, I would never purchase another car from Norm Reeves. Nor would I recommend it to anyone at this point. More

I gave scores of 4s and 5s because of the salesperson, Elizabeth Wong. You see, folks, my friend Robert came to Norm Reeves to purchase an Accord a couple months ago, and he drove away with an Accord. A Elizabeth Wong. You see, folks, my friend Robert came to Norm Reeves to purchase an Accord a couple months ago, and he drove away with an Accord. And it was all due to Elizabeth's kindness, professionalism and ability to make the customer feel important. My role was to drive my buddy to Norm Reeves to purchase the car, and that I did. Since I played the role as a successful service manager in my past, I was able to assess Elizabeth's sales performance. I found her professional behavior to surpass those of most salespeople. I truly believe it must have something to do with her family upbringing as many others have probably been brought up by parents much to their own characteristics and traits. So, in conclusion, if you are in the market for a Honda vehicle, even if the actual vehicle in which you are searching is not available, do visit this dealership. But, make sure that you request Elizabeth if you are looking for honest sales service. Let me add that Elizabeth still had to turn to her sales manager (like all dealerships) for approval. In this endeavor, the sales manager and my buddy had to go head to head. In the end, my buddy got the price he was looking for. As for the Accord, my friend brought the car back the following day because of a noise that he heard in one of the front wheel wells. I rode in his brand new car not hearing any noise whatsoever. So, of course, when he brought it back to the sales manager the following day, and the sales manager could not get Norm Reeves' own technicians to alleviate the problem, my buddy went ballistic. He had the dealership keep the car a few days to check out the problem, and each time they told him that they could not pinpoint that which he said was disturbing him. This dilemma did not please him whatsoever so he called the corporate office several times to "xxxxx" about his displeasure. What my buddy did not realize was that the dealership was waiting on a "special" technician to drive in from somewhere around the Torrance area. This "special" technician had equipment to detect special sounds such as the one my buddy complained about. (Once again, I want to remind you that I never heard this noise my buddy was complaining about either.) Once the special test equipment was placed on the various parts of the car, the "specialist" found a body weld that was not robotically completed properly. That said, the service department removed the wheel well area to get to that body weld. It was then re-welded properly by a "human", and all was satisfactory. Last, I wish to commend Norm Reeves for their true service to the customer. I own a Honda Accord myself, and I will end up going to Elizabeth for my next car. Her sales professionalism, the sales manager's support to his sales person, and the service department's commitment to the customer was fantastic. As for my buddy, I'd never have him as a customer because he is one of those jerks that you tend to hear and read about. More