Norm Reeves Honda Superstore

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Harris, Christina M.

My Review of Norm Reeves Honda Superstore:
In the market for a Honda? Buy at Norm Reeves and you won't be sorry! I have bought 3 cars in the past from dealers other than NRH and my visit to NRH on 10/31/09 was BY FAR the most pleasant, easy and satisfying experience I have ever had buying a car. I am so glad my brother directed me to NRH. As most know, buying a car can be a stressful experience that one doesn't particularly look forward to, what with the usual back and forth haggling and bait and switch tactics most salesmen and managers pull is a draining hassle. You will NOT find these bogus tactics at NRH! Seriously folks, I dealt with Kevin Harris in sales (a real straight shooter) and his manager, Christine who made the entire process so very easy. Basically, Kevin asked what I wanted, I told him and honestly, he and his manager Christine made it happen. I had no trade-in and received a lower APR than I expected, payments that I could actually live with along with great warranties all hassle and haggle free!! Not once, did they pull this "I can't do this for you but can do this" then want to jack up my monthly payment sky high nor did they play that usual "You can't come up with more down???" Dealers always want to squeeze you for thousands down-NOT at NRH!. I was never asked to write checks towards a down payment to cash within 30 days, which would end up draining my bank account as some dealers do. My terms were made to be affordable and I wasn't strained economically driving out of Norm Reeves and the entire process did not take all day long. To put a cherry on top of the deal, I was even given a SUPER break on an accessory and a full tank of gas. The manager Christine came by to introduce herself to me and my family and handed me a key ring/pen gift set. My experience with the finance manager, Frank (I believe his name was) was also pleasant to deal with-great sense of humor and most importantly did not try to force me to buy all the extra warranties, etc...he works with you on what you can afford too. Overall, my experience was easy and non-stressful due to the straight shooting staff that I dealt with and the GREAT deal I received on my new '10 CRV. You tell Kevin Harris what you want, he and Christine will work with you and make it happen! Folks, there is no shady, BS bait and switch going on at this dealership. You WILL get a great deal and be happy at the end of the day. Stop by and you'll experience what I'm talking about!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Harris

My Review of Norm Reeves Honda Superstore:
My husband and I were in the market for a new car. My husband has a 2000 Honda Accord and wanted me to trade in my 2003 Hyundai Santa Fe for a Honda. We went to two Norm Reeve's Honda locations: Cerritos and Huntington Beach. In Cerritos, we were serviced by Kevin Harris. He was very friendly and welcoming. He was not pushy, which my husband and myself appreciated greatly. We were only looking at this point, and were just checking out the different models Honda had to offer. Since we live in Huntington Beach, we decided to go there as well. My husband actually bought his Accord from this location back in 2000. We were greeted by Terrance (have since forgotten his last name). He was also very welcoming. We settled on the CRV and asked to be given some prices and other financail information. Because Terrance was new, he passed us on to David (again, forgotten the last name). Sadly to say David was not very customer service friendly. We also felt that he was not listeing to what we wanted and continusouly talked over us. We came to the conclusion that we were not going to buy from the Huntington Beach location and were going to go back and deal with Kevin at the Cerritos location. We did in fact return on a Thursday night and several hours later drove off with a new 2009 CRV EX-L with navigation. I am now a proud Honda owner!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Keveh T. and Ryan (Finance)

My Review of Norm Reeves Honda Superstore:
We appreciated the friendliness of Keveh and Ryan. While it always takes a long time to puchase a car, the time went by quicker with their great personalities. They only have competition with another salesman from Power Toyota in Irvine that we've done business with before! Keveh was very patient and understanding as we researched and test drove various Civics. His non-pressure sales tactic is one that always makes us feel at ease and not under pressure when purchasing such a costly investment.

We appreciate Keveh and Ryan's professionalism and will be back when we make another purchase! Most importantly, WE LOVE OUR NEW CIVIC!!

Sincerely,
Helen Borgerding

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Christina Madlangbayan

My Review of Norm Reeves Honda Superstore:
I shopped the internet for a new Honda Civic. I actually shopped 12 different dealerships and it was amazing the service and price I recieved from Norm Reeves Honda Cerritos. I worked with Christina and she was so professional. I see why they are the #1 Honda dealer in all of California. Trust me, I drove 42 miles to Cerritos and it is worth the drive. It is nice to write about a posative experience. Norm Reeves Honda is truely the best!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Fabian Brooks

My Review of Norm Reeves Honda Superstore:
I really enjoyed the service I received from Fabian Brooks at Norm Reeves Honda in Cerritos. He gave me world class service and the best price I could find anywhere. I bought a 2008 Civic SI coupe in Black. This is a rare car to find and they had 5 in stock. Outstanding service, great price, and hasstle free financing. I will reccomend everyone to Norm Reeves Honda in Cerritos. Thanks Fabian and thanks Norm Reeves!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Norm Reeves Honda Superstore:
Finance manager started lecturing us about taking better care of credit and making better decisions. Whe we said he wasn't our father and to spare us the lecture, he replied, "Well right now until you find financing, I am your daddy." We asked to speak with his manager and he said he was the store manager. Unreal! This guy is the very reason the car sales industry gets a bad rap. AVOID THIS PLACE.

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