Norm Reeves Hyundai Superstore
Cerritos, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I bought Toyota RAV4 2005 on 4/25/2012 and missing the back head rests. Alex signed the "General Sales Manager after sale authorization" form on the same day. Nobody haven't contact us. 1. We left messa back head rests. Alex signed the "General Sales Manager after sale authorization" form on the same day. Nobody haven't contact us. 1. We left message for Alex on 5/3/12. NO RETURN CALL 2. Left message again on 5/15/12 for Alex couple times. NO RETURN CALL. Finally we spoke with Assistant Manager Annabel on the same day and she directed us to contact David Rosa. He apologized that they did not place the order yet so he will take care now, it will take 2-3 days to receive it. 3. Called David Rosa on 5/24/12 but he isn't there. So we talked to Annabel again. Conclusion: after 1 month since we bought the car and the issue is not solving. It may cause dangerous if someone sit on the back when the car hit from the back. That why we have to avoid any passenger while we need to commute. I will not any friend, colleague to your dealer since your guys operate very bad business. I regret that to purchase this car from your dealer. More
We were greeted with friendliness as we entered. They showed us discounts and pricing we were not aware of and got a great deal for our customer loyalty. Any questions we had were answered directly witho showed us discounts and pricing we were not aware of and got a great deal for our customer loyalty. Any questions we had were answered directly without the "let me ask my manager". In and out of financing quickly. Great experience all around. More
Hello, Im satisfied with the customer service i received Hello, Im satisfied with the customer service i received by Manuel Vazquez. Mr. Vazquez was very friendly and very helpful in helping us make a decis Hello, Im satisfied with the customer service i received by Manuel Vazquez. Mr. Vazquez was very friendly and very helpful in helping us make a decision. Mr. Vazquez is a very professional worker and knows how to make his clients feel comfortable. Mr. Vazquez is a humble worker and im glad Hyundai has Mr. Vazquez working there. Mr. Vazquez always answered all our questions without a doubt, he new what we were looking for and what would satisfied us. The other great benefit was that he speaks Spanish and that was helpful for my parents. Im happy Cerritos Hyundai has Mr. Vazquez because he is bilingual. My parents are also satisfied with him and are happy with there 2013 elantra. Thank You Mr. Vazquez for your Help your a great worker and i will always be thankful for the decision you helped us take, it was one of the best decisions. I recommend everyone that wants to buy a car ask for Manuel Vazquez, you wont leave disappointed with his help. May God Bless You and Cerritos Hyundai. Mis papas quieren agradecerle al Sr. Vazquez por la ayuda que nos dio. Les recomiendo que si quieren ir a comprar un carro a Hyundai vallan con el Sr. Vazquez, el es una persona humilde y trabajadora y se acomoda a uno. Te explica cualquier pregunta que tengas y te ayuda en lo que necesitas. El es bilingue y eso es una gran ventaje para esta compania, para que jente que no habla ingles pueda ser atendidos como un trabajador como el Sr. Vazquez. Le agradecemos por poder realizar nuestro sueno de salir con un carro nuevo 2013 elantra. Gracias Sr. Vazquez y que Dios Lo Bendiga y a Cerritos Hyundai tambien. :) More
Manuel Vazquez was very friendly and knew about the car we wanted. He was very helpful in helping us make a decision. He made sure we were comfortable with our choices. He is very professional and makes h we wanted. He was very helpful in helping us make a decision. He made sure we were comfortable with our choices. He is very professional and makes his costumers very comfortable. The financial was not so help full. We had to wait for him for quiet awhile. We had to ask for information instead of him telling us what we should have been told without asking. More
The seller Manuel Vazquez was a huge influence as to why I made the deal to get my new car. He was extremely friendly, and really made me feel comfortable. From the start, Manny was very professional, and d I made the deal to get my new car. He was extremely friendly, and really made me feel comfortable. From the start, Manny was very professional, and demonstrated he cared about me leaving happy with the car of my dreams and a great deal. The financial representative Saeid was not as professional as I would have expected. There was not much clarity when it came to numbers when working a good finance plan for me. I had to ask him to show me exactly how he was working his math in trying to give me the "best" offer. I feel like it would be beneficial for the dealer to make the customer understand exactly where their offers are coming from. More
Your dealership was awesome and very professional. We leased 2 vehicles in the last month from Ricky Peters, smooth & professional. Great experience and your customer service was a 10! I am a hard person leased 2 vehicles in the last month from Ricky Peters, smooth & professional. Great experience and your customer service was a 10! I am a hard person to please but I will be back. Henry Sandoval More
I originally had went to Commerce Hyndai and after 2 hours of negotiating ultimatly walked out of the dealership once the GSM had made me feel pressure and started using his sales tactics. I was so im hours of negotiating ultimatly walked out of the dealership once the GSM had made me feel pressure and started using his sales tactics. I was so impressed with this dealership Cerritos Hyundai, I had bought an Elantra at first, but originally wanted a Sonata,i left with an Elantra and had buyers remorse, it is said in CA Law that it is at the discretion of the dealer if he wants to exchange a car for another. I couldn 't believe what GOOD Customer Service Javeed and Manuel provided, I was hesitant to return the car, expecting to pay a penalty, not only did i not pay a penalty But i Paid what i wanted to pay for the Sonata, Javeed was not only good or great BUT EXCEPTIONAL when helping me in returning the Elantra, in one day he found Exactly what i wanted a blk Sonata with blk interior, I was so impressed with Manny's help as well, He took his time, did not use any sales tactics or made me feel any pressure to buy something i didn't want, he took his time in showing me the options, he even stayed longer than he was suppossed to , just to make sure i was completely HAPPY,I WILL always refer anyone who wants a Hyundai to Cerrittos Hyndai of CA, THANK YOU FOR MAKING ME SO HAPPY WITH MY CAR!!! More
Chris Lopez is a truly exceptional service advisor over all. He provides excellent service every visit I pay him. Although I live in Costa Mesa, I drive 30 miles up to Cerritos for all kinds of service for all. He provides excellent service every visit I pay him. Although I live in Costa Mesa, I drive 30 miles up to Cerritos for all kinds of service for my 2013 Elantra. Thank you Chris! More
very friendly, very professional, helped me all the time and best of all gave me my space. I always felt I was with a friend. Thank you and best of all gave me my space. I always felt I was with a friend. Thank you More
Salesperson Manny did a great job by helping me in making my decision in this purchase, The sales Consultant Saeid Nouri just about blew the deal with his very bad attitude! Mr.Saeid does not have very good my decision in this purchase, The sales Consultant Saeid Nouri just about blew the deal with his very bad attitude! Mr.Saeid does not have very good customer service skills, nor does he give the respect, or courtesy towards the customer. More