Norm Reeves Hyundai Superstore - Service Center

Always excellent service from Gary. Very knowledgeable. I come back to Gary all the time. His customer service is great and he’s friendly. Please give a shout out to him for his dedication and knowledge abou come back to Gary all the time. His customer service is great and he’s friendly. Please give a shout out to him for his dedication and knowledge about his cars. More

Received excellent service from start to finish by service advisor Gary O. I came in for a 15k service check. The specific check-up was explained to me as well as the cost and approximate time for c service advisor Gary O. I came in for a 15k service check. The specific check-up was explained to me as well as the cost and approximate time for completion. I was very happy with the results and the cost. Would definitely come again and recommend it to others. More

Your service staff and especially the service manager Timothy O’neil, was professional, helpful and courteous. The long wait was worth the service you receive. Timothy O’neil, was professional, helpful and courteous. The long wait was worth the service you receive. More

My hyundai ioniq As always the service manager Tim took care of my maintenance in my car. Check all my tires and did overall on my change oil and my filter. He also ga As always the service manager Tim took care of my maintenance in my car. Check all my tires and did overall on my change oil and my filter. He also gave me a good price. More

Amazing service department, I have tried other dealers and only Cerritos Norm Reeves was able to give me the service I was looking for! Thank you for the service department, I have tried other dealers and only Cerritos Norm Reeves was able to give me the service I was looking for! Thank you for the quality of service. More

Great services ever I made the reservation urgently due to the mileage was hit 5000 miles and services was very fast from the front office staff and car wash. Thank you I made the reservation urgently due to the mileage was hit 5000 miles and services was very fast from the front office staff and car wash. Thank you Kimberly for your assist. More

Excellent customer service When I arrived at the dealership I was met by Tim O’Neill I believe I receive the best customer service there is he looked at my car he listen to wha When I arrived at the dealership I was met by Tim O’Neill I believe I receive the best customer service there is he looked at my car he listen to what I said he took care of everything he gave me an estimated time of four they literally called me at 3:30 that was wonderful More

Lack of customer support -yet always want to be highly rated For the past few years I’ve brought my car in for routine service to this dealer. I get occasional mailers with service offers and check online servic For the past few years I’ve brought my car in for routine service to this dealer. I get occasional mailers with service offers and check online services offers. Since I’ve been going for a while I have heard advisers provide discounts to clients when checking out. My car’s engine light turned on and since it was over the mileage warranty the scan set me $180 back. I was told that I had 30 days to bring it back to get that amount applied to the $800 repairs it needed. At the time I didn’t have the money so I brought it in 60 days after. The “service adviser” promptly said nothing could be done because it had been past the 30 day limit. Service adviser had no interest in trying to provide an accommodation to my bill. And found myself having to make a case to get a car rental for the day $30 value (which was listed online free for premium service). A client that was helped by another adviser was given a car. Some clients treated like royalty others not so much. That was my last time taking my car there. More

Gary O. Was friendly and professional. When I made the appointment I stated that I was bringing it in for a recall. Since it was known that my Tuscon would need an oil pan, why was there n When I made the appointment I stated that I was bringing it in for a recall. Since it was known that my Tuscon would need an oil pan, why was there none on the premises, which meant that I would have to come back? More

Car repair, engine replaced Excellent service, Gary was my representative for my car repair he made things very smooth answer every question kept me updated at all times . T Excellent service, Gary was my representative for my car repair he made things very smooth answer every question kept me updated at all times . Thank you Gary! Corina More