Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Norm Reeves Hyundai Superstore - Service Center
Cerritos, CA
784 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
784 Reviews of Norm Reeves Hyundai Superstore - Service Center
Sort by
October 01, 2019
Exceptional customer service There are 2 reasons I travel 30 miles round trip to Norm Reeves Hyundai for my Elantra service needs: #2: I bought the car there. #1: Service Depar There are 2 reasons I travel 30 miles round trip to Norm Reeves Hyundai for my Elantra service needs: #2: I bought the car there. #1: Service Department employees like Gary Ohnesorgen. Their goal is to meet my expectations and they consistently exceed my expectations. More
by JC
Employees Worked With
Gary Ohnesorgen
Helpful September 28, 2019
Recall service Thank you for your service. Mario’s was excellent to work with. Our car was fixed in a timely manner and was extremely curtious. Thank you! Thank you for your service. Mario’s was excellent to work with. Our car was fixed in a timely manner and was extremely curtious. Thank you! More
by Acarrasco
Employees Worked With
Mario
September 06, 2019
Second Bad Experience I should’ve learned my lesson after the first bad service department experience with Norm Reeves Hyundai (Cerritos). I took my car in yesterday for a I should’ve learned my lesson after the first bad service department experience with Norm Reeves Hyundai (Cerritos). I took my car in yesterday for a 90k service. Shortly after picking it up, I saw that my check engine light was on (which was not on before I took it in). I also saw that my brake lights are not working (I just replaced them a couple months ago with new bulbs, so they should be working fine). When I called (right when I got home), they recommended that I return. I told them this is the second bad experience I got from them and they transferred me to a manager, who had yet to return my call. I also called back the service representative who took care of me and have not received a call back. Do yourself a favor and don’t even bother coming in here. They are keen to provide 5 star customer service, but they lack the attention to detail and follow through to actually fix your car’s service needs. This was in no way the service rep’s fault - the mechanics screwed it up. The only thing I wish the service rep did was to return my call or have his manager call me. What a waste of time. Edit: Tim from Service called me back and asked me to come back in. The check engine light fixed itself by the time I came in, so that did not need to be addressed. I guess the short explanation is: performing maintenance on Hyundais can actually trigger the check engine light. They fixed my brake lights - the new lights I recently put in supposedly burned out. Not sure if I believe that reason but it’s at least fixed. I changed my review to five star on the sole basis that Tim at least tried to help me. It’s really not his fault that the overall operations of this dealership needs improvement. I would recommend going to see Tim there if you have to go to Norm Reeves Hyundai. I still stand by my initial assessment of not recommending Norm Reeves Hyundai service department to anyone. More
by J.R.
Employees Worked With
Tim from Service
August 22, 2019
Recall Services and Performance Manufacturers Campaign Tim O’Niel was our advisor at Norm Reeve’s in Cerritos, CA. He was pleasant, professional, and courteous. He made our experience at Norm Reeves comfo Tim O’Niel was our advisor at Norm Reeve’s in Cerritos, CA. He was pleasant, professional, and courteous. He made our experience at Norm Reeves comfortable and easy despite they’re very hectic schedule . More
by Honeypuns2
Employees Worked With
Timothy O’Neil
August 21, 2019
Service appointment Gary the service advisor helped me through out the service appointment. He kept me informed through text on the status of my service and advised me ho Gary the service advisor helped me through out the service appointment. He kept me informed through text on the status of my service and advised me how much the bill would be. Great job Gary. More
by allanjr1
Employees Worked With
Gary
August 21, 2019
Oil Change Everyone is so polite and the waiting lounge was great for a much needed cup of coffee and a little relaxation first thing in the morning. Everyone is so polite and the waiting lounge was great for a much needed cup of coffee and a little relaxation first thing in the morning. More
by Beachmom65
Employees Worked With
Mario Baldivia
August 18, 2019
Customer Service Mr. Tim professional 100% customer service . Every visit is pleasant and I leave with a peace of mind knowing my vehicle is well taken care of. Thank Mr. Tim professional 100% customer service . Every visit is pleasant and I leave with a peace of mind knowing my vehicle is well taken care of. Thank You! More
by Customer Review
Employees Worked With
Tim O’Neil
August 16, 2019
Good communication I liked the text updates and the ability to pay electronically. I've tried 4 different dealers since I bought my car and this is the best. There are 2 I liked the text updates and the ability to pay electronically. I've tried 4 different dealers since I bought my car and this is the best. There are 2 negatives. First, after paying electronically I thought my car would be waiting for me but I waited 20 minutes for them to bring it up. Second after I dropped the car off they called to say nothing would be covered under warranty because they are not a certified Genesis dealer. I had 2 explain to them that my car is a 2016 and it was a Hyundai and he didn't believe me. I told him to speak with someone who knows something. He did and called back to apologize...but how do you not know that? More
by Trodpulse
Employees Worked With
Mario
August 10, 2019
Very honest and helpful friendly Kathelyn was very good. She answered all the questions I needed, she was very knowledgeable and understood everything I was explaining about my car. T Kathelyn was very good. She answered all the questions I needed, she was very knowledgeable and understood everything I was explaining about my car. Thanks Hyundai at Norm Reeves Superstore! More
by Jonny123
Employees Worked With
Kathelyn herrera
November 01, 2018
SAEED NADERI SHOULD BE HELD ACCOUNTABLE FOR HIS ACTIONS Leaving a customer at the store while you go home and not say anything is unacceptable. ACTIONS HAVE CONSEQUENCES! from my experience, you have a poo Leaving a customer at the store while you go home and not say anything is unacceptable. ACTIONS HAVE CONSEQUENCES! from my experience, you have a poor work ethic. I understand you may have tried to help and i do appreciate that. But when your efforts were HONESTLY exhausted, you should have made other arrangements with ME before leaving so i would NOT have had the opportunity to go searching for YOU throughout your entire workplace, including places i should NOT have access to. I work with sensitive information also, so i know all about workplace information security. HOW DARE YOU leave me waiting the way you did. What started as an honest mistake, turned into a more serious matter because YOU CHOSE to avoid, ignore (or i don't know what you were thinking other than you did not care?...) instead of AT LEAST admitting you could do no more and provide closure so that i would not have wasted 3 hours. I would not have been there waiting for you until 10pm only to find out that you had gone home?!!! SERIOUSLY?!! I got there at 7pm, was supposed to just get my key, then go on to have dinner with my family in Brea, then come back when i could have someone who could drive the other car while i bring my car home. No, Instead, i missed dinner, spending time with my whole family together and obviously had to deal with an upset spouse on top of everything, not to mention having to use the borrowed car leaving my mother in law, without transportation for a 2nd day. DO YOU GET IT YET?!! ACTIONS HAVE CONSEQUENCES!! I hope you will learn from your gross error in judgement so you DO NOT do this to anyone else. I had to get help from the Ford sales manager before leaving so that i would know with whom to contact to retrieve my car. - i spoke with Sean (service manager) this morning who does understand what customer service is and did make another arrangement with me to get my car. Needles to say, myself, and anyone i speak with about car shopping, will not likely be considering any business with your Hyundai sales office. Perhaps you don't remember, i did say while you were working on "helping" me get my car, i was going to do some shopping because i plan to replace my one of my vehicles, maybe a Sante Fe, but not anymore from this place or affiliated dealers. - action = consequence. How can i trust a business that employs someone ("a manager no less") that would treat someone with such disrespect? my frustration has only been compounded by the fact i saw so many good reviews but now here i am with a complaint over something that could so easily have been avoided. I was asked what could be done to make it right? (in so many words), but how can you correct time that was lost with family? not to mention on a holiday night? how do you make up for my children not seeing their father to show off their costumes and candy? how about the inconvenience that my mother in law is experiencing without a car to use for a 2nd day? I can easily forgive the car not being available. What i cannot easily forgive, is the blatant lack of customer service i experienced. There is NO excuse for going home while a customer is waiting for you after you said, i will try to get hold of someone, one more time. That was the last thing you said to me Saeed, before disappearing, and at some point after that, probably went home to your waiting family. 11/2 -(update) picked up the car last night from the ford side. The work performed was just for 3 recalls, and everything seemed fine. It would have been nice if the car had been detailed at least since it was there for an additional day, but i was not surprised to find that it was not. I dont know what i would have done if i saw Saeed in person at the time. Honestly all i want is to know why you would do something like that. Truthfully, no excuse, no lie, no politically correct corporate answer. Man to Man, WHY, however bad it may be, the truth can absolve you of your misjudgement in your actions that night. I also want to be assured that you will never, NEVER, do that again. More
by SonataOwner
Employees Worked With
