I researched the vehicle we were interested in (Audi A 5 Cabriolet) for over a year before finding not one, but several available at North Bay Imports that I thought were good deals. I also researched North Bay itself and had the same experience enjoyed by many others.
First let me say North Bay is , for the most part, a no haggle dealership, so if you like endless give and take over pricing, go somewhere else. But my research of web sites like cargurus.com revealed that the great majority of their asking prices are considered great, good or fair. Interestingly, the vehicle we eventually bought was about $1000 less than advertised on Cars.com. Also, I would make an appointment rather than just showing up. It is busy here and sometimes the staff does not have enough time to deal with tire kickers..If you call they will know you are serious.
Mark Koblanski was personable, polite, respectful and extremely knowledgeable. The car was ready for us to test drive when we got there and nicely detailed. He reassured us that we would be getting brand new tires, and that several minor interior trim issues would be taken care of as part of their own "certification" process (is essence, just like a new car dealership would). The entire process took perhaps an hour or two - North Bay even arranged financing for us (half page application) at the lowest rate anywhere. We picked up the car 5 days later and Mark took an hour to familiarize us with the array of electronic gizmos the car features.
And that was it. No hassles, no attitude, no contingencies, just plain speaking and fair dealing. North Bay Imports will probably change your thinking about used car dealers.