My Review Of North Bay Imports Inc:
North Bay Imports of Windsor, Conneticut sold me a late model Audi A-8L with 12,000 miles on it. The car was delivered to me in late July of 2008 and was in my possession until Nov. 20th, 2008. During those three months I put around 3,000 miles on the car. When I was considering a purchase, I was told by Dave Mason the company President, that this was an Audi "pre-qualified" car and that in order to achieve "pre-qualification" status, a detailed and rigorous inspection had to be done by Audi. I was told that both Audi Corp. and North Bay's service dept. had inspected the vehicle and that it was in pristine shape. I was also given assurances that the car had never been in a wreck and was in perfect condition. Dave emphasized that the car couldn't be "pre-qualified" if it had anything wrong with it or if it had ever been in an accident and that being an Audi "pre-qualified" car was even a better guarantee then the Audi "pre-certified" program. With these assurances in mind, I relied on Dave Mason's word and the reputation of Audi Corp. and went ahead and purchased the car sight unseen (other then photos via internet) knowing the full factory warranty was still in place. It was shipped across country to me and I took delivery in late July, 2008.
In November the car was taken to an Audi dealer in Denver for some minor work. While the car was at the dealership, they discovered that the vehicle had previously been in a major accident and had sustained a high level of front end frame damage. When I called Dave Mason at North Bay Motors and told him about the frame damage, he said that he knew nothing about it. He said that if the car did indeed have frame damage, it would be the responsibility of Audi to buy the car back and that they would reimburse me for my costs because he said it is illegal to sell a car with frame damage. Dave then told me that this had happened once before and that Audi had stepped up and bought the car back and refunded the complete purchase costs incurred by the buyer.
I called Dave just before Thanksgiving and asked him what I should do as I didn't have a car to drive now that my A-8 was out of commission. Dave told me he would get the ball rolling right away regarding Audi's buy back of the car. I was instructed by Dave to leave the car at the Audi dealer and he said he would arrange for someone to pick up the car and take it to the auction. As it turned out, the car remained at the Audi dealer for the next 10+ weeks while I waited for a decision on how the situation was to be handled. During that time, I was without the car and I was still making payments for the car and insurance.
I was informed by my credit union that my loan had been paid off in late Feb. 09. I called North Bay and said I wanted the rest of my money as no one had addressed the $5,000 (cash down, etc.) cost of owning the car over and above the payoff amount. I was told that Audi would only pay off my loan and nothing more. They sold the illegal car and then dictated what they were willing to pay to buy it back. I had also requested that North Bay refund the extended warranty I had purchased from them. I was told they would only refund me 50% of the cost. I informed them that since the factory warranty was still in place, I had never used the extended warranty so why would I only get a %50 refund. I was told I had received all the compensation I had coming.
As time went by, Dave Mason became impossible to reach. He was always "in a meeting" or "not here right now". I would leave numerous phone messages for him to let me know what was happening however I would never receive a return call. To this day I still have never heard back from him.
As I look back, it's uncanny how Dave Mason the company president, was immediately available to take each and every one of my phone calls when I was in the process of purchasing the car. It's also amazing how unavailable he became when I needed his help to straighten out this nightmare. In a nutshell, North Bay Motors turned there back on me once the sale had been made and the commissions paid. They sold me a frame damaged car and then didn't have the integrity to make it right. I am still out over $6,000. They have not heard the last of this.
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North Bay Imports IncAdded:
4/19/2010 11:19:42 AM
To set the record straight. The A8 that this gentleman bought was his second car from us. he also bought an S8 that he was thrilled with. We bought the car directly from Audi Financial where they had not disclosed the car had been in an accident. Audi had disclosed this car as pre-qualified meaning they had gone through it and it was a perfect car. So relying on Audi's word, we then sold it to this gentlemen who lives 2000 miles away.
He called back months later and informed us his local Audi dealer said the car was involved in an accident. We immediatelty contacted Audi who did not want to buy the car back because it had been almost a year later and the accident could have been by the owner himself. After a few weeks back and forth with high ranking officials with Audi, we finally convinced them to buy back the car. Most dealerships would have told this customer he was on his own. We spent weeks going back and forth with Audi until we finally convinced them to buy his car back. We also reimbursed him the full (100%) amount of the extended warranty coverage he had purchased.
We have sold over 5000 cars in the past few years and this is the only issue we have ever had. We could have told the customer he was on his own with Audi, but we went to bat for him and although it was a lengthy process, WE did get Audi to buy the car back. We also ended up losing quite a bit of money in the process, but we did it for the customer. 99% of dealers out there would have just let him try to deal with Audi himself. Bottom line is we did get the car bought back from him and we did reimburse his warranty where most other dealers would have had nothing to do with it. We have an A+ rating with the Better Business Bureau with over 5000 cars sold. This is the one mistake we have had selling 5000 cars and we went to bat for the customer and got his car bought back. I think 1 out of over 5000 is a pretty good track record.