At the beginning of my car buying process, I had solely looked at Mercedes and Audi dealerships because I never considered going anywhere else. I gave North Bay Imports a shot and I'm very glad that I did. The way that they operate is a great way to find great vehicles at a great price. First and foremost, if the vehicle is not a quality vehicle, they do not even bother putting it on the lot. Second, the prices that they offer for the vehicle may not have any wiggle room on them, but it is because they already have them marked down for thousands below dealership prices.
Before actually receiving my car, North Bay performed the next recommended service (in this case, 30,000 miles) from bumper to bumper. To quote Mike Deluca, he prefers to make the car in tip top shape before delivering a car as opposed to having his car buyer come back to the shop in a month.
While there may not be any fancy lobby or the amenities of the high end dealerships, you most certainly see the savings in your vehicle purchase. These prices carry forward to their service, which have oil changes for more than 50% less than Mercedes dealership prices.
All in all, these guys do it right. They know Mercedes, BMW, and Audi inside and out, so you don't have to feel like you are getting second class service when you buy/service a vehicle at their dealership. The fact that these are the cars that they deal with make them experts at their craft. They only use OEM parts and do all of the manufacturer recommended services.
My salesman, Mark Koblanski, was fantastic in understanding what it is that I was looking for, and doing his best to suggest what may work for me. His suggestion ultimately led to my purchase and I have zero buyer's remorse when it comes to my 2014 E350. He checked in with me after the purchase to make sure everything was ok, as did Michael Deluca.
North Bay has made a lifetime customer out of me and it's been just a few weeks since my first contact with them. I recommend anyone in the market for a premium car to at least stop in and give them a shot. I'm very glad that I did!