I came across this dealership when they came in possession of a 2004 audi a4 1.8T with sport package. I called before coming in to make sure of availability and was told the car was there and ready to be seen. After making the 2 hour journey to the dealership I came to find the car in the shop with the rear bumper primed and ready for paint because it had "minor scratches", therefore I was not able to drive the vehicle and had to return home. Before I left though, as I am somewhat knowledgeable of VW/Audi's and their required service, I inquired about the timing belt and water pump because the car has 84,000 miles and is due for new ones if they had not already been replaced. I was assured that they had not been replace and that North Bay would perform the service. The next week I made it back to the dealership to test drive the car. The day before my return, I called Bill to let him know I was coming in the next day around 2 o'clock so that the surely, the car would be ready for me. That morning I called again informing him that I would arrive around three to drive the car, giving him an extra hour to prepare the vehicle. When I arrived he wasn't even sure if the car was ready, after assuring me that the vehicle would be when we spoke on the phone. He informed me the car was around back and they would "rinse it off" before pulling it around. Not exactly the full wash and wax prep job I was expecting.
After already being underwhelmed by the lack of customer service I took the car for a test-drive anyway, attributing any ill feelings toward the notion that any dealership is going to bullshit you and never give you a straight answer anyway. My first impressions of the car were that the clutch did not feel right and had way too much play in it, but I continued on the ride anyway. About a mile down the road, to my dismay the clutch broke and I became stranded on the side of the road. Bill did come pick us up and bring us back to the dealership, as he should have but assured us that he had a "good mechanic" and he didn't understand why the clutch gave out and they would fix it promptly. I had already had a cashiers check made out for the value of the car and was ready to take possession asap because I'm in-between cars at the moment and was willing to pay their considerably high price for the vehicle because of my situation, and he was more than willing to take advantage of it. He then sent me an email assuring me the clutch would be replaced by his "good mechanic" (who did not notice that the clutch was on its way out, when I immediately felt a problem upon driving the vehicle) on Thursday afternoon, two days after my "test drive".
At this point I was very skeptical of the whole situation, but still willing to make it work only because I was very desperate for a car...I can't help but think he was well aware of this and more than willing to sell me a car that was not what he claimed it to be, and was not even close to sell-able condition.
Knowing that in my prior dealings with them they seemed to be very slow to do anything and not very customer oriented, and because I am busy as most people are, I gave Bill until Saturday to replace the broken clutch.
Keep in mind I had a cashiers check since the second time I saw the car and was ready to purchase it providing it was in top condition.
When I called on saturday to verify the condition of the car Bill had informed me that they were very "busy" and that the clutch would now be replaced on Monday. I then told him I was no longer interested in doing business.
If you are looking for a dealer different than no other scumbag salesman doing whatever they can to make a quick buck with NO regards to customer satisfaction THEN LOOK NO FURTHER THAN NORTH BAY IMPORTS. Here is a dealership in my opinion completely able and willing to sell junk that most people would not consider buying unless they happen to be duped.
In closing UNINFORMED BUYER BEWARE!!!!!NOrth Bay imports WILL take advantage of you and may sell you something you will not be satisfied with in a way where you, the customer come second to all other aspects of business. Making MONEY is clearly their #1 priority, and customer service is NOT even on their to-do list.
Did you find this review helpful?