This is a car dealership that apparently still does business the old way…the way that makes us all dread the car buying experience because of the car salesmen involved.
I sent a lead from the website and worked a deal with a salesman (Larry). As I live in Bellevue, Larry offered to deliver the vehicle to me with the final paperwork. I was impressed with the service and Larry’s mellow style, representing the store as a member of a small community with high standards (Sedro Woolley). He even figured a way to get me an extra $1,200.00 Ford rebate for my trade-in. (I didn’t have a trade.)
When the truck was delivered, it had a scratch on the driver’s side. Larry said he would send someone out to fix the scratch. Then Larry apologized profusely because the paperwork had been “mistakenly” made out so that I owed $300 more than we had originally agreed. Larry swore he would go back to the store and get the paperwork corrected.
I suppose I was the stupid one here. I foolishly believed I was working with a reputable man and a company of integrity. I should have sent the truck back with Larry but I was fooled. I signed the paperwork and paid the extra cash.
No one from the store bothered to call to follow up in any way. When I called Larry he passed me on to his boss (Gary) and then on to Marv. They were all the same. No, there was no one coming to fix the scratch and the paperwork was final.
The Management of the store simply made excuses as to why I was charged the additional $300. It’s been about 6 weeks now and no one has ever called to ask how I liked the truck. (It’s great.)
This store certainly doesn’t care about repeat business. All they want is to close a deal right now no matter what it takes. It's too bad the car business still has to be this way. Beware.