North City Honda

The Bait and Switch is alive and well at North City Honda! I went there to test drive the HR-V, EX. The GM did the numbers. And they looked good. However, when I went to purchase the car, the number Honda! I went there to test drive the HR-V, EX. The GM did the numbers. And they looked good. However, when I went to purchase the car, the numbers were for a Sport model, not the EX. I discovered the issue when the sales person and I went out to the car, so that he could hook up the Bluetooth. There was no moonroof or push button start! And when the GM did the numbers for the EX, it was an additional $1,650. I just walked out. More

Before I came in to the dealership, I called and spoke to Tom and I expressed my interest in trying to purchase a Honda Civic. I informed him of my very strict budget, and he ensured me that he would be able Tom and I expressed my interest in trying to purchase a Honda Civic. I informed him of my very strict budget, and he ensured me that he would be able to help me out, so I came in to the dealership for this very reason. Tom was running numbers with me but I was confused because he started off with numbers that were higher than what I had told him I was willing to spend. After a lot of back and fourths, Melvin, I am assuming, the manager, came out and commented why I was giving Tom a hard time. He tried to come off as playful but his tone said otherwise. Melvin finally spoke to me about trying to negotiate with me on price but was still not meeting me on the price I had informed both of them that I was willing to spend. Melvin was asking me questions about my lifestyle, and it was at this point that I could notice that he had no desire to help me out because he was already cutting me off so rudely. My insurance company was able to tell me the retail price cost that they had paid so I knew exactly how much they were trying to profit off of me. I explained that to Melvin and he was surprised that I had found out that information and was upset that I knew how much they were trying to profit off of me. I explained my frustration to Melvin the manager about how I had called and spoke to Tom prior to coming to inform them about my strict budget, yet they ignored it and were trying to go over board with the price. I also explained to Melvin, about Tom then showing me the “CarFax Report” of the Honda Civic, yet the car that was displayed on that carfax report was of a 2017 Honda Fit vehicle! Tom was showing me the wrong carfax report! Tom initially didn’t even Know where the car was, since it was in inspection at the time of my visit. We spent about 15 minutes looking for the car, driving along with Tom to the different locations of where the car could be at and that was a waste of time already. I expressed my frustration to Melvin about wasting so much time already and he rudely shouted, well let’s not waste any more of your time and didn’t even bother to apologize for their miscommunication and unprofessionalism. I was extremely taken back by this because Tom had ensured me that he was able to help me out, which is why I even stopped by at their dealership in the first place. I was so frustrated with my experience at this dealership. Melvin had such a rude attitude and such a sarcastic tone that I thought to myself, “is this guy serious?” I couldn’t believe the unprofessionalism I dealt with at this location. A simple “we can’t meet you at your desired price point” would have sufficed. I came extremely prepared to purchase a vehicle if the price was right enough, but I was left with such a sour taste in my mouth of how badly I was treated because I am a woman. It is already tough having to shop for a car when you’re a women because the men working at these dealerships act extremely entitled and think that women are stupid enough to fall for their high prices! I am baffled by the experience I had to go through with Melvin today, he’s such a mean character. Rest assured I will be exposing my experience with Melvin and this dealership on every social media platform there is. I only hope that no one else will have to go through such an embarrassing moment such as I have in this dealership! More

I’ve had an issue with a cracking/popping noise in the speakers of my new 2019 Honda Odyssey minivan intermittently ever since I purchased it. I was scheduled to bring the van in for service a few weeks a speakers of my new 2019 Honda Odyssey minivan intermittently ever since I purchased it. I was scheduled to bring the van in for service a few weeks ago when the service manager Richard Ward called me and told me to re-schedule service because Honda had identified this as an issue and that their staff was going to receive training and the tools to fix the problem in a week or so. I re-scheduled my car for service about 2.5 weeks later and upon scheduling was told there were 3 recalls that also had to be addressed. I was told it would be around 4 hours to fix everything and I verified with the service person that the popping in the speakers would also be addressed and I was told yes. I also called the day before my service appointment and spoke with a service technician to make sure they were able to fix this issue and was once again told yes. Fast forward to day of service. I waited at the dealership for 5+ hours for everything to be addressed. Upon checking out the guy helping me said that he didn’t hear the cracking noise in the speakers and that the technician tightened a few things and it should take care of it. When I voiced my frustration with the situation Richard dismissed my concerns with having to possibly bring my car back yet again, made up excuses as to why it may not be fully addressed and was defensive and rude. I have been a healthcare manager for 17 years and if I ever spoke to a customer like Richard spoke to me I would have been fired. So now the initial problem for why I scheduled my car for service may or may not be fixed and I might have to take it in yet again for another lengthy service visit when I was told it would be addressed. I will never buy another car from North City Honda and will tell everyone I possibly can about the awful service. If I could transfer my service contact to somewhere else I would in a heartbeat. More

North City Honda is great! We had a great experience with North City Honda. Jim Martinez is a great salesman who makes buying a car a pleasurable experience. We’ve dealt with We had a great experience with North City Honda. Jim Martinez is a great salesman who makes buying a car a pleasurable experience. We’ve dealt with him before and he never disappoints. More

Jim Martinez GSM North City Honda I had the pleasure of working with the GSM Jim Martinez at North City Honda today. He handled all my requests quickly and efficiently. His staff was p I had the pleasure of working with the GSM Jim Martinez at North City Honda today. He handled all my requests quickly and efficiently. His staff was professional and courteous. Jim and James Bates were great to do business with highly recommend ! Mike More

Lack of professionalism/horrible customer service We had a terrible experience with the service department of this dealership. They blamed us and accused us of lying after the airbags deployed because We had a terrible experience with the service department of this dealership. They blamed us and accused us of lying after the airbags deployed because we hit a pothole. There was little to no sympathy for this incident, which injured a family member. We were subject to demands for money to be paid, although the check was coming from our insurance. The service department made us feel that all they cared about was money. We are outraged with how we are treated after purchasing our vehicle from these individuals. I highly recommend that no one buy or service their vehicle at this location. Customers should not be mocked and made to feel like they are means to an end in service of as much money as soon as this money can be extracted. More

SCAM. Changed listing price of vehicle as I test drove it I called to confirm availability and price, then immediately went over to check out a vehicle. The salesperson pulled up the car info online and the p I called to confirm availability and price, then immediately went over to check out a vehicle. The salesperson pulled up the car info online and the price matched what I saw at home. I briefly inspected the car and test drove it around the block. We quickly returned and I pulled up the website info to think things over, only to find the price had jumped over $600. The salesperson made an effort to act surprised "hmmm, are you sure? let me check on that", then retreated to some other employee/ manager, and returned to say they'd sell it for the price I saw - without acknowledging the unethical scam maneuver of raising the price while I was literally driving the car. I tried to leave, at which point the salesperson implored me to wait a moment, then some manager then came over to assure me prices fluctuated daily - considering I had been there for about 20 minutes, I couldn't help but laugh... and gtfo of there. Such a joke. Don't get scammed by this place! More

NO Ethics / total lack of professionalism - Sold a car right Located a vehicle at North City Honda, I was interested in purchasing from out of state. Contacted a salesperson and made arrangements for a third pa Located a vehicle at North City Honda, I was interested in purchasing from out of state. Contacted a salesperson and made arrangements for a third party inspect the vehicle. Upon receiving the report, I said I wanted to purchase car and asked dealership for a purchase order to provide to my Credit union as I was pre-approved for a loan. Took them almost 2 days to get PO emailed to me. During this time, I made numerous contacts explaining I didn’t want to be pushy, and was happy to work at their pace based on the Corvid situation, but I didn’t want to lose out to another buyer; all concerned assured me the car was taken upstairs with my name on it and it was mine. I offered to put down money to hold, but they said it was unnecessary. When I received the PO I immediately sent to my credit union to get check overnight. Confirmed with my Credit union the check was being overnighted and started trying to reach dealership to share Fed Ex tracking number and copy of the check that was sent. Spent the next three days trying to reach anyone in the dealership including the GM, finance manager and salesperson by phone, voice mail, email and text leaving numerous messages with no response. I also called LeaderAuto Group the parent company and left numerous messages with three people from the management team with no success. Finally, at the end of the third day I reached a member of the management team at LeaderAuto and explain my situation. He promised to look into the situation and would call me right back. Received a call from a person who identified himself as Customer service at the dealership and proceeded to tell me the car had been sold to someone who offered more than asking price and he would do all he could to fix situation and proceeded to tell me about a car that I might be interested in as a replacement. I told him I wanted to know how this happened, but would look at his alternative, and he promised call back the next day to make sure to make this right. The next day I received no call and spent the next 2 days try to reach anyone to help me find out where my check was. Finally, after 5 days, I reached the President of LeaderAuto Group who helped me get my money returned and re-reimburse me for my inspection fee. She did apologize and was nice enough, but offer no explanation and I really felt no real remorse, but only that she wanted to sweep this under the rug and get past this ugly situation. 5 days of xxxx and nothing to show for all my effort. More

Two or Three cuts above other dealerships Summary points: 1. Best Honda dealership experience of my long life. I have a history with four other local Honda dealerships. 2. North City Honda Summary points: 1. Best Honda dealership experience of my long life. I have a history with four other local Honda dealerships. 2. North City Honda is two or three cuts above anybody else. Five-plus stars, highest praise; honest, transparent pricing, no high pressure, treated like a human being with a brain. No nonsense like after-market add-ons. 3. Amazing deal Everybody knows you can’t throw a snowball in the Chicago area without hitting a Honda dealer. They are everywhere. I’ve been to many of them. Not bad people but I have something better: North City Honda and its sales, service, finance, and management team. Absolutely the best buying and service experience of my life as a Honda owner. More

Scammers, liars, con artists This place is a xxxx hole. Beware of all the scammers who work there. They sold me a pre owned Civic 5 month ago and still failed to provide me the This place is a xxxx hole. Beware of all the scammers who work there. They sold me a pre owned Civic 5 month ago and still failed to provide me the title for it. I bought it all cash upfront. They won't give me the title nor take the car back and give me a refund. More