North Coast Mitsubishi of Bedford

So I thought I found my dream car, a IS250. After talking to John on the phone and shooting off various e-mails with lots of questions, I thought I had the deal I wanted. I was coming from Michigan talking to John on the phone and shooting off various e-mails with lots of questions, I thought I had the deal I wanted. I was coming from Michigan (about 250 miles away). I had the money order ready, and insurance in place. All I had left to do was test drive the car, and take it to the Lexus dealer for an inspection. I get to North Coast and John greets me, and tells me he knows I had an appointment with Lexus and got the car super fast for me to drive. I get in with my friend and we decide to take it for a spin before we take it to the Lexus dealer. I understand it is a used car, but man was this car USED. I'll assume North coast tried to detail the major problems in the car, but i'm sure my 2 year old nephew could use a crayon and do a better job. But that was not the biggest issue, as I could look past the interior. We stopped the car and did a walk around and thats where we noticed the problems which would be costly. Chewed up rims, which caused the tire pressure sensor to go off, as the tires constantly kept loosing pressure because they were not on the rims properly. Very worn tires which John told me were new and would get me through the winter no problem. Lastly John mentioned there was a panel that was replaced, but was not sure which one. After walking around the car for 2 min, it was OBVIOUS it was the front passenger panel/bumper. It was a VERY xxxxty job, as there was CONDENSATION in the headlight. At this point I could not overlook how costly this car would be to make it look new. We did not end up going to the Lexus dealer, as we made our decision. We drove back and John told me to have a seat and he would be right back. I waited as Mike asked me if I was being helped, and I told him John was taking care of me. Suddenly John comes back telling Mike to take care of me, as he had something more important to do. Mike looked pissed at this point. I told Mike my concerns with the car, he said that the tires were fine, but all have different wear on them. He told me that chewed up rims are normal, because it happens when cars park and scrape the curb (who ever owned the car before must have been a moron, and couldn't park for xxxx!), and to mention that its normal, tells me Mike couldn't park a car. Lastly about the panel and Condensation in the headlight. Mike said its also normal and happens all the time. I"m sorry but I own a 10 year old Toyota and 4 year old BMW and its never happened. I don't expect that from a Lexus of all cars. In the end I told him this wasn't the car for me (NOTE: I was VERY polite this whole time). Mike seemed a little agitated at this point (I don't know why, this is his job), and said "I don't think you guys intended to come here to buy a car". I was shocked at this point. My friend mention to Mike that we came with CASH, and Mike replied "Uh Huh". Personally I felt I should have told him off, but i've never experience this kind of service before. Out of courtesy I looked around his lot to see if there was anything else I liked, but I was to pissed at that comment to buy anything from this dealer. Now for all you people thinking, "oh you're xxxxxxxx about the car, what did you expect from a auction dealer"...fyi I negotiated to only $400 below sticker, as I know dealers have mouths to feed (my uncle is a dealer). I could easily get this car for the price I wanted, probably in MUCH better condition. Lesson: Spend the extra $1000 and get a better car from a dealer that wants you to be happy, those dealers deserve the extra commission. More

To: North Coast Auto Mall It gives me great pleasure To: North Coast Auto Mall It gives me great pleasure to extend my gratitude and thanks to all the workers on North Coast Auto Mall and special than To: North Coast Auto Mall It gives me great pleasure to extend my gratitude and thanks to all the workers on North Coast Auto Mall and special thanks to Mr. John,and Mr. Kyle where I cannot find the right words to thank them and to the extent of cooperation and responsiveness and interaction Crown commendable especially for the attention of all employees how good cooperation and good behavior in dealing with beneficiaries and those looking to purchase I would recommend North Coast Auto Mall to anyone and to all Saudi dealers to buy a vehicle from them. Because it is the place for honesty and a good deal. Really everything went very smoothly. Fast communication and easy to deal with. Impressive organization! Excellent seller. Very professional. for sure would do business again. Please accept my best greetings and appreciation Thanks North Coast Auto Mall Mohammed Asir More

I called Mike Sheyngarts and received outstanding service, information. I was especially pleased to be able to contact Mike just about anytime I needed some info. I asked them to throw in a set of wi service, information. I was especially pleased to be able to contact Mike just about anytime I needed some info. I asked them to throw in a set of winter tires and they did so very promptly. I bought this car over the net so there has to be a good feeling to be able to trust a business/salesperson with such a large transaction. It was all very positive. I am now driving a beautiful red Volvo XC90 and it has surpassed my expectations. The vehicule was extremely clean, fluid levels were fine. The car was shipped to me in a decent time. Everything happened the the way Mike Shteyngarts promised it. I would do business again with North Coast... Thanks Mike!! More

Reading the previous reviews, it is obvious that there are very different levels of expectation for the car buying experience. We were extremely pleased with the Prius we bought from John at North Coast, are very different levels of expectation for the car buying experience. We were extremely pleased with the Prius we bought from John at North Coast, and we expect to do more business with North Coast in the future. Here are some points to consider, however. 1. North Coast offers very low priced cars. That means that there are no donuts, coffee or hand holding of any sort. Some of the cars are former rentals, some have repairs, etc. They are pretty much the same as cars with major dealers' "certified pre-owned" stickers or some such. All things being equal I prefer former rentals -- I know the oil changes and other maintenance has been done on schedule. 2. You should pay for your own inspection of any car you plan to buy online unless you trust your own evaluation. North Coast was very willing to allow test drives, third party inspection, etc. 3. Forget super premium detailing -- that costs money, and it will cost a lot less if you do it after you buy. Forget the "full tank of gas", etc. that some dealers promise. These cars have pretty much the fluids they came in with. That's good, in my opinion, since I wouldn't trust the oil, filter, etc. used by most sellers anyway. I change fluids as soon as I buy a used car, and who is going to turn down a deal based on how much gas the car comes with. 4. They are a high volume dealer. The sales reps don't necessarily know anything beyond the paperwork on the particular car in which you are interested. Ask specific questions if it is important to you, and ask for follow-up if an answer is vague. 5. They don't have land lines -- they work exclusively via cell phones. That means each person is responsible for answering his or her own phone. Don't expect quick call-backs. 6. They are a high volume dealer (part 2). Don't expect much personal attention unrelated to the processing of the sale. That's not to say that the staff were not friendly and cordial -- they certainly were. It's just that they are focused on moving 200 or more cars each month, and there's not much time to chat. 7. They are not well organized. Don't expect that your sales rep can always make things happen expeditiously. Be prepared for some delays at points in the transaction. A little patience is worth a lot here. After all, keep your eye on the prize -- a really great priced car. In summary, they are just the kind of dealer I like -- no kiss-up sales pitch, no extraneous interactions, just "I sell, you buy". I recommend them highly to anyone who is prepared to take care of their own part of the buying process. More

On September 14, I searched on autotrader.com and found the car that I was looking for at the price that I wanted to pay at Northcoast. I purchased a preowned BMW X3. Mike was very prompt in answering my q the car that I was looking for at the price that I wanted to pay at Northcoast. I purchased a preowned BMW X3. Mike was very prompt in answering my questions and returning my calls. I live out of state, but Mike helped me and showed me the best way to get everything done. More

I worked with Mike Shteyngarts to purchase a 2008 BMW 5 series and the experience was great. Mike took care of my needs attentively and effectivly and I would recommend this dealership to others looking to series and the experience was great. Mike took care of my needs attentively and effectivly and I would recommend this dealership to others looking to buy a vehicle and more importantly working with Mike Shteyngarts. More

The only reason that I gave Alex a 4 on quality of work was because he is still new and learning. However, he made us feel very comfortable and so far we are happy with how things went. Chris was also a bi was because he is still new and learning. However, he made us feel very comfortable and so far we are happy with how things went. Chris was also a big help in this sale. He worked with us on all the issues we were having and tried to make everything to our liking. There is no doubt that they both are working hard for this company! More

Purchased a great car from the North Coast Auto guys , love my lexus !!! I was very pleased with a price , quick and easy paperwork and ofcourse the car ! Everything was worry free and on time. Customer s love my lexus !!! I was very pleased with a price , quick and easy paperwork and ofcourse the car ! Everything was worry free and on time. Customer service is honest and profecional . all my questions were answered. Will be buying another car from here and would recommend this place to anyone who is looking for a car of their dreams. Thank you Michael and Igor. Mr.Poklyak ( proud Lexus owner) More