North Country Ford Lincoln - Service Center

quick lane was far from quick Upon arriving no one checked me in until I pointed it out. Appointment lasted 1 3/4 hours and might have been longer if I had not checked in with serv Upon arriving no one checked me in until I pointed it out. Appointment lasted 1 3/4 hours and might have been longer if I had not checked in with service desk. They found my paperwork which was for my completed vehicle on a desk that was vacant. Who knows how long it was there? Also, I pointed out that on previous visits I was credited $5.00 because I bought my tires there. Quick Lane personnel (3) WERE NOT WORKING TOGETHER. More

oil Change Thought you washed vehicle when brought in for service the front grill they replaced is fine but the oil Change was not never filled up the windshiel Thought you washed vehicle when brought in for service the front grill they replaced is fine but the oil Change was not never filled up the windshield washer solvent the next morning it had snowed got 9 miles down the road it’s empty no way went through a gallon in that amount of time I would think that the quick lube would be you can what for it had to make an appointment to change the oil I am sure I will not get my oil changed there if that’s the case More

Disappointing We purchased a brand new pick up in 2016; which was a very good experience. Since the we have been using your service department. We have had three ex We purchased a brand new pick up in 2016; which was a very good experience. Since the we have been using your service department. We have had three extremely disappointing experiences. The last time , we had a 9:15 a.m.appt.to get a latch replaced on a door. When I arrived I asked if they could also do an oil change, shortly after that I saw my truck on the hoist. At about 1:30p.m. I no longer saw my truck in the service bay. Several times I walked up to the service counter inquiring as to the whereabouts of my vehicle, as it was no longer visible in the service bay. The people at the counter could not give me an answer. So finally at 5:00 p.m. the service person came out and said he didn’t know I was going to wait for my vehicle, however when I checked in I told him I was waiting. He also told me that when they replaced the latch they allow the vehicle to warm up. Keep in mind that our vehicle was not visible for at least three hours in the service bay. After spending 8 hours waiting,,,, I went on the internet to see how long it would take to replace the latch on a dorm of an F 150 pickup, I watched the video and took approximately 30 minutes to do one door. When I walked up to the service counter, I also noticed a truck that looked like mine sitting out in the parking lot, adjacent to the service doors and noticed someone sitting inside and another gentleman standing outside the vehicle. This was at approximately 2:00p.m. And unfortunately I did not go over and verify if this was my truck. If this was my truck and it needed to be warmed up, why did they not have it in the service bay? This is the 3rd extremely disappointing experience I have had with your service department. I will not be returning to have any of my vehicles serviced at your facility. The previous time I had a bad experience I talked to a manager. Feel free to contact me if you want mor information. More

Great service from all The scheduled Oil change/tire rotation, while I waited, turned out to be much more than expected. On the way to appointment, the accelerator started The scheduled Oil change/tire rotation, while I waited, turned out to be much more than expected. On the way to appointment, the accelerator started to act funny with the Engine & Wrench lights coming on. When checking in, the helper redirected me from the oil change desk to service desk after hearing about the trouble lights. Jack Hackman quickly diagnosed the problem being with the throttle body actuator and while checking the system noted that my Escape also had a gas pump recall flagged for it. Jack indicated that all parts were in house and though they had a full schedule he would do his best to minimize my wait. With the coffee, desk & WiFi link I was able to keep busy on some work while being kept up on the status of the repairs by Jack and others. I think that I was back on my home in under 3 hours instead of the possible projected over 4 hours. My thanks to all! More

Unorganized North Country Ford's service department is not set up with the customer in mind. We had brakes done a few weeks back and the quick lane performed the North Country Ford's service department is not set up with the customer in mind. We had brakes done a few weeks back and the quick lane performed the service. Shortly after the brakes were done the car was experience odd "brake" issues. The service department had us make a appointment with the quick lane since the brakes were recently done in the part of service. Quick lane checked out the vehicle and after 2.5 hours of looking at it determined it was a separate ABS issue. Which is fine, however they could not diagnose the issue further nor could give us a quote. They had us make an appointment with the service department. Service department could not get us in for a week and a half. Bottom line, as a consumer I am taking my vehicle to North Country Ford, I could care less if it is the quick lane or the service department. At the very least a tech from the service department should have looked at the vehicle and provided us an estimate, instead we have to waste another day bringing in the vehicle for the estimate. As a side note the quick lane folks were very nice, this isn't the fault of the employees, it is the way the departments are set up. More

Great job done. Jack got my truck in on a very busy day got it looked at and repaired so Icould get to work the next day. Great Job. Jack got my truck in on a very busy day got it looked at and repaired so Icould get to work the next day. Great Job. More

Everyone was very responsive and excellent service provided! From the moment I drove into North Country Ford, everyone was very attentive and responded very quickly about everything: From checking in; to the co From the moment I drove into North Country Ford, everyone was very attentive and responded very quickly about everything: From checking in; to the courtesy ride provided and updating me on the work done on my vehicle. Highly recommend the team at North Country! Thank you! More

Excellent Service The North Country Ford service team has it together! Friendly and knowledgeable service advisor that kept me up to date throughout the process. I will The North Country Ford service team has it together! Friendly and knowledgeable service advisor that kept me up to date throughout the process. I will absolutely be coming here again for my service needs. More

Service was great I love the new communication that is available at Luther. I was informed on a timely basis when my car was ready to be picked up. The service was fa I love the new communication that is available at Luther. I was informed on a timely basis when my car was ready to be picked up. The service was fast and the service write ensured that I understood the process when I dropped my car off. What a great experience. Thank you, Jack, for taking such great care of me and answering all my questions. More

Bad ball joint never communicated Bought a 2010 Ford Raptor from these guys. I thought one of the tires needed to be balanced because it vibrated while driving. I brought it to them a Bought a 2010 Ford Raptor from these guys. I thought one of the tires needed to be balanced because it vibrated while driving. I brought it to them and they said they couldn't because the tire was too big. They had it in for service twice never once noticed or communicated to me the bad ball joint. When I brought it to Roseville Midway Ford, they quickly noticed the upper passenger all joint was bad. Once I have this replaced and I did it to replace the tires because they were dry rotted, it now goes smoothly down the road. That was a dangerous thing to either not notice or not communicate. Scary. They are very nice, but that's about it. More