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North Country Ford Lincoln - Service Center
Coon Rapids, MN
1,256 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,256 Reviews of North Country Ford Lincoln - Service Center
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December 01, 2016
Express Lane is a joke Went to the Express Lane on 11/30 5:30pm. After an unwelcome greeting I was asked if I could leave the vehicle overnight because they weren't sure if Went to the Express Lane on 11/30 5:30pm. After an unwelcome greeting I was asked if I could leave the vehicle overnight because they weren't sure if they would be able to finish with it that night and it may not be until morning. Really???? I don't believe the term "Express" is used correctly by North Country Ford! There is no reason a person shouldn't be able to arrive at the dealership and get an oil change within a reasonable time. I was told that I should make appointments. I tried that 2 weeks ago and the times available 2 weeks out required me to take time off of work. I don't believe an oil change should be so difficult but it certainly is at North Country Ford. Ironically, I was able to make an appointment for today after work at Roseville Midway Ford. Maybe North Country should take some lessons on customer service from Midway Ford. More
by Bonnie Leslie
Employees Worked With
Unknown
Helpful November 24, 2016
Dependable, courteous service For an elderly, single woman with an old car, car trouble can be very stressful. For many years NCF has kept the wheels turning with capable service, For an elderly, single woman with an old car, car trouble can be very stressful. For many years NCF has kept the wheels turning with capable service, honesty, and friendliness. More
by omacar
Employees Worked With
November 18, 2016
Tom (service manager) was great a great help ! I brought my vehicle in Tom went on a drive to help me understand what was going on and thankfully it was in warranty and was fixed. I brought my vehicle in Tom went on a drive to help me understand what was going on and thankfully it was in warranty and was fixed. More
by dawnrk
Employees Worked With
Not sure on Tom's last name sorry.
November 18, 2016
AWESOME SERVICE GROUP!! Customer service group was awesome to work with. Service is very important after the sale. We have bought 2 new cars from Luther and would buy again. Customer service group was awesome to work with. Service is very important after the sale. We have bought 2 new cars from Luther and would buy again. More
by robertjw
November 17, 2016
I've tried others I have tried three other Ford dealerships and North Country is my favorite. All of the dealerships I have gone to in the past couple years are very h I have tried three other Ford dealerships and North Country is my favorite. All of the dealerships I have gone to in the past couple years are very helpful but all of the employee contacts I have made at North Country Ford are "Genuine" throughout all the way to the cashier. More
by FLEET
Employees Worked With
Bradley Arnold, Ken Kincade, Will Commers
November 17, 2016
Service for recalls Just want to say Jim was terrific with all that needed to be done, North Country Ford Is the only place I bring my car to, Great job guys! Thank You Just want to say Jim was terrific with all that needed to be done, North Country Ford Is the only place I bring my car to, Great job guys! Thank You More
by Bonnie14
Employees Worked With
Jim Baker, Mike Swoboda
November 16, 2016
Great service! Super attentive. I made an appointment to have 4 new tires installed. That went as scheduled but I found out I had a bad CV seal. Will made sure that service was com I made an appointment to have 4 new tires installed. That went as scheduled but I found out I had a bad CV seal. Will made sure that service was completed at the same time along with a LOF that I needed. All this was done on the same day, saving me another service appointment. They even gave me a ride home. Will made this a good service experience. More
by anoka53
Employees Worked With
Will Commers
November 15, 2016
013 MKX: Dave did a super job for me again. Dave did everything expected and more. This is the second time he has come thru for me. Even though there was nothing mechanically wrong with the ve Dave did everything expected and more. This is the second time he has come thru for me. Even though there was nothing mechanically wrong with the vehicle, it had to be attended to with the backside of the passenger seat stitching was out. He kept in contact with me and worked around the problem to get my MKX back on the road again. Can you believe this is the very first time in my life (70 yrs.) that I have turned in a car and gotten a comparable or better car than mine. In this case I turned in my MKX and drove out in an MKX. Thank you very much Dave; you are a joy to work with. Tom Farrell More
by mustang worthy
Employees Worked With
November 14, 2016
orompt and professional Brent Johnson had my Fusion repaired early. I see "Checkbook Magazine" gives this dealership their highest rating in both service and fair price. I wo Brent Johnson had my Fusion repaired early. I see "Checkbook Magazine" gives this dealership their highest rating in both service and fair price. I would agree. More
by moundsviewbob
Employees Worked With
Brent Johnson
November 11, 2016
service maintenance The service rep and maintenance dept are always top notch. Everyone, especially Brent Johnson, are courteous & helpful. He keeps me informed as the jo The service rep and maintenance dept are always top notch. Everyone, especially Brent Johnson, are courteous & helpful. He keeps me informed as the job is progressing. Good company. More
by Bigal
Employees Worked With
Brent Johnson
