North Country Ford Lincoln - Service Center

Top Notch Service Tom (Service Manager) and all of the service staff do an excellent job. It is obvious that customer satisfaction is important to them. Go above and Tom (Service Manager) and all of the service staff do an excellent job. It is obvious that customer satisfaction is important to them. Go above and beyond to ensure you leave with a good experience. More

Frustrating and late Brought my Ford in for warranty work. I asked if the warranty would turn off the service engine soon light. They said maybe. If it doesn't turn it off Brought my Ford in for warranty work. I asked if the warranty would turn off the service engine soon light. They said maybe. If it doesn't turn it off they wanted $140 just to diagnose the light. $140 just to hook it up to a computer! I said no way. I told them I needed the car back at noon. They said no problem. The Appt. was at 7:45. I got there at noon and waited until 3:30. How can it possibly take 8 hours to fix a warranty item? I wasted over 3 hours waiting for them! Ridiculous. I will never go back or ever recommend them. More

excellent servicce jacob said i would be out by 1 pm for the service i received. they beat the time by 10 minutes.. everyone was very friendly. jacob said i would be out by 1 pm for the service i received. they beat the time by 10 minutes.. everyone was very friendly. More

Oil Change I had the oil changed on my Ranger truck today, and staff were all polite and professional, as usual. I was a little surprised when I called last w I had the oil changed on my Ranger truck today, and staff were all polite and professional, as usual. I was a little surprised when I called last week to arrange a time, and found that I couldn't get in until a half week later (today). When my husband would need the oil changed, he would just drive into the shop and they would take the truck for its oil change immediately. Others have said they don't make an appointment, but are taken right away. More

Tire repair North Country Ford has been very helpful in making all the repairs right. Tom Glansman and his team kept my car until everything was working properly. North Country Ford has been very helpful in making all the repairs right. Tom Glansman and his team kept my car until everything was working properly. More

Bad customer service Tried to bring my mustang in for a recall issue and get the oil changed at the same time.Wow what a pain. It took me all day to set something up aft Tried to bring my mustang in for a recall issue and get the oil changed at the same time.Wow what a pain. It took me all day to set something up after finally talking to an advisor. Even then I brought it in on the day I was told an they had no appointment set up. I talked to three different people and they still couldn't get it done! Why was it so hard ?! Seemed like a simple request to me. More

Engine light on Dave was fast and friendly with getting my car in for service and letting me know what was wrong with it. And getting everything done with the warrant Dave was fast and friendly with getting my car in for service and letting me know what was wrong with it. And getting everything done with the warranty deptartment. Will definitely be gone back for any service work and to purchase another vehicle from north county ford again. More

Dave Christopher I brought my 2013 Explorer in for service for an unknown electrical problem. Dave Christopher and others extended me every courtesy, including shuttl I brought my 2013 Explorer in for service for an unknown electrical problem. Dave Christopher and others extended me every courtesy, including shuttle rides, a loaner vehicle and keeping me well informed of the progress of the repair. I couldn't have asked for better service. Thanks again Dave and the rest of North Country Ford. More

the works oil change I was meet at the door by Kelly Casper. Oil change and for rotation done in 30 minutes. Great job. Very friendly staff and great waiting area. I was meet at the door by Kelly Casper. Oil change and for rotation done in 30 minutes. Great job. Very friendly staff and great waiting area. More

Always courteous and detailed. This is the 2nd vehicle I purchased from this dealership and would go back again. The service department has always treated me right. The communicatio This is the 2nd vehicle I purchased from this dealership and would go back again. The service department has always treated me right. The communication is great and they follow through on anything they've told you. I used to dread taking my car in, even for something small, as it always seemed like "other" things came up and the cost went way up. Not here. I've never felt like they were trying to up-sale me. Highly recommended. More