Ford corp hot line thinks everybody's life stop when they go home . Wrong...Service did things they were not suppose to do. They were very willing to help out with rental cars. Car went back in week later and made every thing right . Thanks to Tom Glansman. Just did not like being told things that turned out being not true.
This was my first experience with this dealer and I was very impressed. The service department was professional, personable and helpful. They worked with me to get a day and time that would work with my changing schedule which was very much appreciated. They asked if it was ok to wash the car, to which end I said yes a end teased them that they could clean the inside too. When the car came back it was washed. And. The floor mats were vacuumed clean! These guys are great! Love the quick lane.
Although it is still summer, the heater was not producing heat - the air worked fine. The appointment was scheduled promptly and several reminders were sent. The service was completed as promised and the service department called our home when the car was ready.
Everybody was very courteous and friendly from intake to the guy who ran the car up when it was finished. Maintenance was completed about 15 minutes earlier than I expected and, surprisingly, there was no charge for the 10,000 mile service. It's pretty hard to beat that.
I made my 1st appointment for an oil change online, I had a couple things I needed the dealership to look at but forgot to mention it online since they need to schedule for the time they need without pushing other customers back. My wife brought the vehicle in and I wrote down my concerns to see if they would even do anything at the time? The dealership said "No Problem, We will look at it while you wait for your Oil change.
Thank you North Country Ford for all your hard work.