North Country Ford Lincoln - Service Center

Service duration I've always been satisfied with the service I've received for the last 12 or so years, but I still haven't had my vehicle ready when promised. From I've always been satisfied with the service I've received for the last 12 or so years, but I still haven't had my vehicle ready when promised. From oil changes to tire replacement, the promised time has always been 20 minutes later up to an hour. If Rapid Oil Change can do an oil change in less than 30 minutes and Tires Plus can replace 4 tires in less than an hour, why does it take North Country Ford 2 hours and 20 minutes to do both? It would be nice, just one time, for me to hear my name called by the service advisor BEFORE the vehicle was promised. More

Great service as usual Jack did a great job again as did the technicians and the cashier!!!. Additionally we have bought 4 vehicles over the past 9 years for our selves and Jack did a great job again as did the technicians and the cashier!!!. Additionally we have bought 4 vehicles over the past 9 years for our selves and kids and all have been wonderful. Brad has been their for all of the sales and he is so easy to work with. More

Service The people were super friendly and courteous. My only complaint was we were told the reprogramming recall would take an hour and it Took two. The people were super friendly and courteous. My only complaint was we were told the reprogramming recall would take an hour and it Took two. More

Recalls Sadly my Ford Fusion had 3 recalls, I was given a free rental and work was done quickly. Great communication through entire process. The individual I Sadly my Ford Fusion had 3 recalls, I was given a free rental and work was done quickly. Great communication through entire process. The individual I spoke with, when I made my appointment, actually checked and found the 3rd recall. I was only aware of 2. I believe this saved me a separate trip for that 3rd. recall. Great work on his part! More

Problem with keeping a steady speed. We had a problem with our Ford Escape holding a steady speed. Diagnosed it quickly - Gave us a loaner and great communication throughout!! Well done We had a problem with our Ford Escape holding a steady speed. Diagnosed it quickly - Gave us a loaner and great communication throughout!! Well done!!! More

oil change Over professional and helpful. Didn't do any work that was not needed. Very courteous. Super helpful will definitely be back if or when any work ne Over professional and helpful. Didn't do any work that was not needed. Very courteous. Super helpful will definitely be back if or when any work needs to be done. More

Saftey Recall Service Excellent service experience from start to finish - they made me feel like I was the only customer that they had. Service was started on time, finishe Excellent service experience from start to finish - they made me feel like I was the only customer that they had. Service was started on time, finished early, and well done! More

Peace of mind Great job! I had my truck serviced at Hudson Ford twice and both times had to make a return trip to have something corrected.....that's not right Great job! I had my truck serviced at Hudson Ford twice and both times had to make a return trip to have something corrected.....that's not right! Now I remember the reason that I drive all the way from Stillwater to North Country Ford for service, I bought the truck from them and that was a good experience. However and most importantly North Country Ford continues to provide a good experience long after they sell you the vehicle! More

Is it possible to get better service? I have a 2014 Escape and have had the routine service at every 5K miles - which has been completed thoroughly and on time - every time - I usually wai I have a 2014 Escape and have had the routine service at every 5K miles - which has been completed thoroughly and on time - every time - I usually wait so it's nice to know how long I will be waiting. I have had some minor issues with my Escape and they have been addressed completely. I am not sure how your service could be improved. Every one is friendly and obviously well trained and competent. Dave Christopher went through my minor problems in great detail when I checked in and when the vehicle service was completed he discussed the resolution of each problem in detail. He was excellent. More

Customer service I am writing this more as a suggestion than because I was upset. I brought my car in for a scheduled oil change and have always had excellent service I am writing this more as a suggestion than because I was upset. I brought my car in for a scheduled oil change and have always had excellent service at North Country. Today i stood for 3-5 minutes feeling invisible while the check in people were deep in discussion. My initial reaction was they must have been discussing business. I stayed back from the counter. No one looked up at me or addressed me In any manner such as 'One moment please' which is all it would have taken to turn this into a positive experience. At some point I realized that they were discussing their lunch orders ('So you want guacamole but not mustard or lettuce?'). They continued until they were finished and still seemed to not notice me despite no one else being present but thE three of us In this narrow space. Whereas this wasn't an unforgivable error, it is not consistent with the service I have had in the past and feeling invisible is a feeling some people might become angry over. I think my tone may have indicated that I was slightly annoyed but the check in clerk did nothing to alleviate this and was less than the usual friendly and smiley when I was finally helped. No apologies were made which would have again, turned it into a positive for me. Just basic customer service skills were missing in this visit. The actual service on my car was done in a timely manner and the check out went smoothly which was done by a different person. More