My Review Of North End Motors:
Our buying experience here was OK. Not horrible, but not great. I feel we got a fair deal for an older used car that was in good shape. However, it's worth noting that they made us sign something in our contract guaranteeing that we would write them a positive review within a month of the sale. They would not proceed with the sale until we signed this agreement. I would read the positive reviews on here with caution, as I imagine we were not the only customers they required to sign such a contract.
However, their service department is a complete nightmare, a total rip off.
First issue: our front brakes began grinding a few months after we bought the car. We took it in just to find we needed new brakes, and just happened to be a few weeks out of our 90-day warranty. Goodbye $400 for new brakes. What did they offer us? A free oil change. It would be in their best interest to perhaps offer to split the difference with us given that it was a car they had just sold us, but I don't think they actually care about the customer, just the sale.
We went back for a tune-up, which cost us a ton, but was the scheduled maintenance and so I can't complain there.
We just brought it in for the most recent scheduled maintenance, and they found some problems that cost us a considerable sum to repair. One of the things they did was replace 2 tires and perform a tire balance. Within a day of driving it home, a strange sound was coming from one of the wheels. The sound was not a little thing - it was noisy and persistent, and I am 100% sure it was not there before. What could I do? I brought it back in only to have them tell me it was most likely the rear brakes.
The rear brakes, which apparently they missed while they were checking the car over and charging me nearly $1000.
After I resisted, they inspected the car further, and changed their story, telling me that it was a rubber component that was part of the rear wheel bearings, and that the sound was harmless. I said fine, thanks, and drove away. Instantly I noticed that the sound was gone. Something seemed strange - they claimed to have done nothing, but the sound was gone. Could it be that they noticed a mistake from the service they had just performed, fixed it quickly, and told me a cover-up story so that I wouldn't know that they had found their own error?
I did a little research, and found out that there is actually not any sort of rubber part on, near, or anywhere adjacent to the wheel bearings in my car make and model. Long story short, they didn't even tell me a good BS cover-up story, but one that was inaccurate.
I hear that there's a great auto shop in our neighborhood that has 5 stars on Yelp, so I'm done with this place. While you might have a decent sale experience, their followup service clearly indicates that the sale is what matters, and not the ongoing customer relationship.
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