Our buying experience here was OK. Not horrible, but not great. I feel we got a fair deal for an older used car that was in good shape. However, it's worth noting that they made us sign something in our contract guaranteeing that we would write them a positive review within a month of the sale. They would not proceed with the sale until we signed this agreement. I would read the positive reviews on here with caution, as I imagine we were not the only customers they required to sign such a contract.

However, their service department is a complete nightmare, a total rip off.

First issue: our front brakes began grinding a few months after we bought the car. We took it in just to find we needed new brakes, and just happened to be a few weeks out of our 90-day warranty. Goodbye $400 for new brakes. What did they offer us? A free oil change. It would be in their best interest to perhaps offer to split the difference with us given that it was a car they had just sold us, but I don't think they actually care about the customer, just the sale.

We went back for a tune-up, which cost us a ton, but was the scheduled maintenance and so I can't complain there.

We just brought it in for the most recent scheduled maintenance, and they found some problems that cost us a considerable sum to repair. One of the things they did was replace 2 tires and perform a tire balance. Within a day of driving it home, a strange sound was coming from one of the wheels. The sound was not a little thing - it was noisy and persistent, and I am 100% sure it was not there before. What could I do? I brought it back in only to have them tell me it was most likely the rear brakes.

The rear brakes, which apparently they missed while they were checking the car over and charging me nearly $1000.

After I resisted, they inspected the car further, and changed their story, telling me that it was a rubber component that was part of the rear wheel bearings, and that the sound was harmless. I said fine, thanks, and drove away. Instantly I noticed that the sound was gone. Something seemed strange - they claimed to have done nothing, but the sound was gone. Could it be that they noticed a mistake from the service they had just performed, fixed it quickly, and told me a cover-up story so that I wouldn't know that they had found their own error?

I did a little research, and found out that there is actually not any sort of rubber part on, near, or anywhere adjacent to the wheel bearings in my car make and model. Long story short, they didn't even tell me a good BS cover-up story, but one that was inaccurate.

I hear that there's a great auto shop in our neighborhood that has 5 stars on Yelp, so I'm done with this place. While you might have a decent sale experience, their followup service clearly indicates that the sale is what matters, and not the ongoing customer relationship.

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I purchased my Honda from North End Motors back in 2009. Ever since I purchased my car, I have been back there for any necessary service. Each time I visit, I know to expect great service and wonderful conversation! Thank you to the North End team for making a not so enjoyable thing (oil changes, routine maintenance, etc.) into something that feels like visiting friends!

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North End Motors was highly recommended to me by many close friends. I was looking to buy my first car and I am so happy that I decided to go with North End Motors. Steve Page was my salesman and him and his team worked to help me get the exact car I wanted. They were all friendly with me and my kids, professional and were able to answer all my questions. I have recommended this dealership to others and I will definetly use them again. I am very satisfied with the service.

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I bought a used 2010 Lexus last week from North End Motors. I was happy with the price and the deal I worked out with the sales manager. However, I had four minor stipulations- 1- Floor Mats, 2- Owners Manual, 3- Vehicle needed to be detailed, 4 - No business markings on the car.
Upon taking delivery of the vehicle, I noticed that they did a substandard job on detailing, the owners manual was not in the car, they had their business decal on the trunk and the car had only 1/4 tank of gas. The Floor mats covered with paper so I didn’t realize the floor mats were the wrong color for this vehicle until I got it home and removed the paper mats. While I didn’t contract with them to fill the tank, I don’t think I have ever bought a car and didn’t have a full tank of gas when I picked it up.

I called the sales manager JD to address these issues. We set a date for me to bring the car in. He assured me that they would replace the floor mats, detail the car, find the owners manual and remove the business decal off the back of the car. I dropped the car off at 7:30am with Paul in the Service Dept. I gave Paul a list of the issues and he said that he would take care of everything by the end of the day. I called Paul at 3:00pm he said the car was all set. When I got there the only thing they had done was replace the owners manual with one they took from another Lexus they had on the lot. My car was still not detailed and they claimed that the mats were the ones that came with the car when it was new and refused to replace them. Paul claimed that the detail shop is in a separate area of the dealership therefore he was unaware that it was not done. Why he would pass the buck and place blame on another area of the dealership was beyond me!

This has been an extremely frustrating process! I have never received such poor customer service from a dealer. I will never shop for a car there again and I would not recommend this dealer to anyone! They tell you what you want to hear and don’t deliver on what they say.

My Free advise to North End Motors is "Say what you mean, and Mean what you say!"

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Cy and the rest of the staff at North End Motors are professional, friendly, and knowledgeable. This is my second time around with them, and when time comes for another purchase , I certainly know where I am heading once again. Thank you all .

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I spent the entire day at North End Motors and Phil was soo awesome he made us comfortable and I had my 8 mth old with me and he didnt cry the wntire time we were there! Phil found me an awesome car for an awesome deal and price ! I never thought Id be driving around in a 2010 nissan altima but Phil Newcomb made it work for us and I am truely greatful that I met with him!!

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I never met anyone as helpful and friendly as Steve Page. He spent a lot of time explaining everything from car details to any and all information of anything we talked about. I dont know too much about cars and asked alot of questions. He went above and beyond explaining every detail about the cars and anything every everything I should know. He did the best job finding a car that suits me and my price range. I never got such wonderful customer in my life. He made sure I was 100% satisfied with my car before I purchased it. I told a family member about the dealership and Steve. She ended up buying a car a few days later and feels the same way about Steve. My overall experience with everyone I met was also wonderful. Anytime I need service for my car or buy another in the future theres no doubt about it,Im going to North end motors!! I cannot thank Steve enough for all his help!!! The whole experience was absolutely incredible!!!

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Charlie was a great salesman. He was extremely helpful in helping me select a vehicle. Bob Signori, as the finance manager, was great to work with. He helped me get a great deal and fought on my behalf for better terms. Both of these gentlemen made this buying experience a good one. Because of them, I would recommend North End Motors to anyone looking for a used vehicle. Overall the experience was great.

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i came in with my former car and as soon as i got in every staff member were welcoming and helped me in making a choice of car that is wonderful. Gordon Mahala worked with me and he was friendly and also showed me the features in my new car. He has a good knowledge of his job and was welcoming.

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I purchased a car last week from North End motors, I worked with Luis Reyes. I went in on a Sunday to look at a 2011 Kia Sorento which was in amazing condition. Luis was very knowledgeable about the suv and its features. He along with his manager, and Terry in Finance worked hard to get me a very good deal on financing. They also gave me a great offer on my trade in along with an extended warranty on the Sorento. I was impressed at the diligence they showed. I think my only complaint would be that the suv was not ready when promised, but Luis personally delivered the car to me on Friday and picked up the trade in. I want to add that the delay was not due to fault of his own. I want to thank Stephanie, not sure of her last name or title, and also Patrick Rogers for the outstanding customer service I was given. I will definitely recommend this dealership to my family and friends, they are impressed by the condition of the car and the deal I was given.

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