North Penn VW

All around GREAT place We leased a VW through Thompson VW and about halfway through our lease, decided to purchase it. Thompson VW never returned our calls so after finding We leased a VW through Thompson VW and about halfway through our lease, decided to purchase it. Thompson VW never returned our calls so after finding out through VW Leasing that we could use any dealership, we contacted North Penn. Jason and John (Finance) were great. They returned our calls and walked us through the steps. We ended signing the deal through John who was great! Very polite and professional. I also dealt with service and also dealt with the parts department. Everyone was great to deal with. Thanks for the excellent service! More

Highly Recommended - Purchased Two Vehicles From Them I just traded up to my second VW from North Penn, and they'll be my first choice when I trade up to my third. Their "laid back" approach to selling - I just traded up to my second VW from North Penn, and they'll be my first choice when I trade up to my third. Their "laid back" approach to selling - no pressure tactics - makes them easy to do business with. They really worked hard to give me a fantastic deal on a great car, and they went out of their way to accommodate my special requests. All said, they're a friendly, knowledgeable, courteous team of professionals. My buying experience there was quite positive - twice! I would not hesitate to send my family or friends there. More

we bought new touareg with this dealer We're he royal customer of VW. The sales Joe is very nice to show us the new feature which is really attractive to us. We had old module and not have We're he royal customer of VW. The sales Joe is very nice to show us the new feature which is really attractive to us. We had old module and not have to change, but my husband would like to have new car after Joe introduce this new module to him. Joe let my husband to test driver first, and then, let me do again as my husband told him I will be the drive of the car. So We both feel very comfortable with Joe, not like other dealer, who just push you! Joe did it in another way, show the good feature of the new module and let us to love it and then make the decision. And, after we drive the new car back home, we found the cell phone charger cable is missing which is not sure why. But Joe send it by mail immediately after we notice him. We do appreciate for that. Joe is a nice sales. Jason also helped us to finalized the payment and paper work, which is very smoothly. Another guy, we didn't met in store, but he offer the attractive price which bring us into this dealer, who name is John. He response to our email very efficiency. They're all very nice and friendly. Appreciated for all they did. More

The way it should be The car-buying dance is generally tedious and frustrating. Most of the stereotypes are based in fact. Because of this existing environment, it comes a The car-buying dance is generally tedious and frustrating. Most of the stereotypes are based in fact. Because of this existing environment, it comes as a complete, and welcome, shock to the system when you deal with North Penn. We had previously dealt with North Penn's Service department and knew they were courteous, professional, and highly-competent (Erin Trotter). Now, having just purchased a care from North Penn, we learned the Sales and Finance departments are equally professional and engaging. Our salesman, Tim Notarianni, was the most knowledge person we'd ever met when it came to all things Volkswagen. He is a a low-key and no-pressure person who has a passion for his profession. In general, we give our highest recommendation to the entire North Penn VW experience. More

"Buying from a team that believes in their cars!" This is our 3rd VW and its our first TDI Sportwagen! Great experience working with Joe Dephilipo and the North Penn Team. Joe found the exact car we This is our 3rd VW and its our first TDI Sportwagen! Great experience working with Joe Dephilipo and the North Penn Team. Joe found the exact car we wanted and brought it in from a distance. Joe also sold us our first Passat in 1999. This dealership is friendly, prompt and accommodating. Paperwork was handled quickly with assistance from Jason making the overall experience from test drive to procurement an enjoyable experience. Facilities are immaculate and well organized. No pressure, clear and patient feedback to all of our questions and fair pricing from the onset let us know that we are valued as customers. The car? This car is an absolute blast and built well for the long haul much like our last two VWs. Thank you North Penn More

Best dealership experience ever. I have had a lot of typical "frustrations" with other dealers, patronising/pushy/ attitude etc. After checking on a new car price (we never considered I have had a lot of typical "frustrations" with other dealers, patronising/pushy/ attitude etc. After checking on a new car price (we never considered a new car) through USAA, North Penn came up very competively. I rang them and Tim answered. Immediately he was friendly and very knowledgable answering quite obtuse questions. My wife and I reluctantly shleped across form NJ having just visited a few other dealers and she was in no mood to be going to another one. When we arrived Tim had everything in hand and even though now late in the evening was calm and spent a lot of time trying out 2 different Jetta wagons and answering my Wifes queries. We left without any pressure from him. He kept us informed and even though we did go to 2 other dealers closer they were no where near overall such a good experience. The other dealers promised to match the deal from North Penn but ultimately couldn't and quite frankly even had they been better by a few $100 we would have still driven the extra distance to give North Penn our business. I had to leave for a trip when my wife picked up the car, and again Tim couldn't have been more helpful taking my wife through it slowly and methodically. The whole experience from the quality of the facility/staff/coffee/backup etc etc was top notch and so I heartly recommend North Penn and Tim Notarianni. Thanks. More

Outstanding car-buying experience! I drove down from Reading to test drive a 2014 Jetta at North Penn and couldn't be happier that I made the trip. I'm pretty familiar with VW's produc I drove down from Reading to test drive a 2014 Jetta at North Penn and couldn't be happier that I made the trip. I'm pretty familiar with VW's product, and the whole VW dealership experience in general, but after dealing with North Penn I can truly say they stand above the rest that I've seen. I worked with Bill Kurz. Bill was friendly, courteous, accommodating, entirely professional, and gave me absolutely no b.s. He earned my respect very quickly in the process and it made everything that much easier. I couldn't be happier with my buying experience at North Penn and I have every reason to believe their service department will provide the same outstanding experience. More

Great Experience Overall at North Penn VW We drove two hours (124 miles) to look at and buy a 2011 Golf TDI. And I must say that the car was everything that it was described to be by Greg Holl We drove two hours (124 miles) to look at and buy a 2011 Golf TDI. And I must say that the car was everything that it was described to be by Greg Holland over the phone. The sales staff, Bill Kurz and Fred Shelp, were very accommodating even when we had to wait to get the service department to fix something before we could take the car. I would recommend North Penn VW to anyone up our way and tell them "It's worth the drive" to check them out. Thanks Again for all your help. Rich K. More

Used car purchase with North Penn VW In May 2014, I purchased a used VW Passat from North Penn VW. I worked with Greg Holland, who was very professional and helpful. I bought the car with In May 2014, I purchased a used VW Passat from North Penn VW. I worked with Greg Holland, who was very professional and helpful. I bought the car with no warranty from the dealer, since the service records showed that it had been treated very well. I ran into some trouble soon after the purchase, and after some phone calls and emails, took the vehicle back in for service. The trouble turned out to be very significant. Even though I had purchased the car with no warranty, North Penn VW paid for a significant portion of the cost and did great work on the vehicle. They were unaware of the issues the car had and made it right when they found out. Derek Fitchett was very helpful and apologetic after learning about the situation. Finally, their service comes with a free car wash, and their detailer does a fantastic job. Bill Sansom is a great guy to work with in the service department. He is very friendly and knowledgeable. More

North Penn Imports - Excellent Place to Shop I just purchased my 4th car from NP Imports. The staff is great - patient, knowledgeable and no pressure. I would recommend them anytime! I will de I just purchased my 4th car from NP Imports. The staff is great - patient, knowledgeable and no pressure. I would recommend them anytime! I will definitely by my next car from them. Bill was really nice. Enjoyed talking about our dogs with him! More