My Review Of North Reading Subaru:
My new Outback purchase at NR Subaru was overall a pleasant experience in relation to purchases from other auto dealers in my past which had made me distinctly dislike the the thought of ever walking into a dealership again. The employees were friendly, accommodating and efficient with me throughout the transaction. I had the complication of a trade, but they quickly assessed that for me and came back with bottom line numbers. The subsequent negotiation was straightforward, and I felt the deal we arrived at was reasonably fair to all. Fred Hildago, who worked with me most directly was knowledgeable about the product, and did a great job taking care of my needs around an extended test drive, and then coordinating my purchase and pick up of the vehicle. The other employees that I interacted with also contributed to a positive experience. No one put on the salesman show with the associated haggling and pressure for extras, which again was a pleasant change from past experiences. During the time I spent in the dealership, I got a more general feeling from observing others that the atmosphere was one of mutual respect where the employees tried to address customers' questions and needs without trying to push them into decisions. For all of these reasons I would not recommend North Reading Subaru if you are looking to play a 'Lets Make a Deal' reality show with a car dealership, but I would recommend them if you desire a direct, unpressured evaluation of whether to buy a Subaru
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