In June, my 2006 Honda Odyssey was totaled when someone rear ended me on Southern State Parkway. I loved that car, and needed to replace it quickly with a similar vehicle. After quite a bit of shopping, my husband and I found a car we liked that was reasonably priced at North Shore Honda. The salesman, Andrew was generally ok, although when we found minor things that needed repair, he tried to convince us that a used car is "as is". We were there on a Sunday and were pushed to pick up the car by Monday so that the dealer could reach the monthly quota. When we went to write up the deal, we were surprised to find delivery and dealer prep charges amounting to $1170. This significantly raised the price of the car, and is something I have never before experienced when buying a used vehicle. When I complained to the manager who was there that day (sorry, I don't remember his name) he basically said that the vehicle was priced well, and that they had to make a profit somewhere. Excuse me, but why not be up front about the price in the first place? The tires were almost worn out, and they would not give me new tires. I asked if they would perhaps consider replacing the tires at dealer cost, was told yes and then quoted $200 a tire. I have since purchased Michelin Defenders at $153 per tire plus mounting and balancing (total cost $830.93 including all fees, tax and alignment), I was also quoted dealer's cost of about $1000 to change the timing chain (another concern I have, as I know I will need to do it soon, and would rather have started fresh). I was told that the car could not be checked by my mechanic unless he came to North Shore (from Freeport) the next day. When I bought my 2006 Odyssey, the Sales person (Bonnie at what is now Honda-Manhasset)) drove the car to my mechanic herself and made sure his concerns were addressed. Unfortunately, she did not have the car we needed this time. I would deal with her again in a heartbeat. In the end, I purchased the car, as I really needed a car and liked this one (and still do). I got the same financing story as I have read, although they were a little more flexible about the down payment, letting me put more on a charge card than they normally allow as I was waiting for payment from the insurance for the accident. I also had to sign a paper that I would pay $600 if I prepaid the loan before 7 payment were paid, and they took my American Express info to insure said payment. I was told that I could not arrange my own financing if I wanted the price quoted on the car. I think this is very sneaky. I am happy with the car, but after driving it for a while, have found several problems I wish I had noticed before purchase, the most serious being some rust on the bottom of the drivers door opening that I know I will need to fix soon so it doesn't eat my car. I didn't even bother trying to get North Shore to fix these issues, as none would come under the "Safety" issues covered by the lemon law warranty. So yes, this was a very mixed experience. After thinking about previous experiences and talking to my daughter about a very positive experience she just had purchasing a Honda Civic from a dealer in MI, I felt I had to express my feelings about this experience. I will not return to this dealership in the future or recommend them.
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