Northgate Ford Lincoln

Dsinterested Service Advisor(s) I have a 2014 Ford Fusion. I needed an oil change, tire rotation, inspection of a hole in the floor mat, and look at the dash display. I called the I have a 2014 Ford Fusion. I needed an oil change, tire rotation, inspection of a hole in the floor mat, and look at the dash display. I called the day before and spoke with Ann, who indicated I needed no appointment, it was on a first come first service basis, and they would have their technicians look at the challenges. Fast forward to today, when I arrived at the dealership I was told by Ron Goodwin that I would indeed need an appointment and that I could get my car back tomorrow. I indicated to him that Ann said I needed no appointment, when he asked Ann, she hedged for a moment, said have a technician look at it. Both Ann and Ron were disinterested, and seem bothered. When I got the car back, the oil change and tires were rotated, I was told there was nothing wrong with the display, even though it provides incorrect information, and Ron took a picture of the worn spot on the floor map, and will contact Ford. Unless you buy your car at this dealership, service for those cars not purchased their was not a pleasant experience. "Caveat Emptor" More

Service not provided Took my truck in for work as scheduled on a Monday and left the vehicle, I notified them that I had a rental until Wednesday. Told the service rep tha Took my truck in for work as scheduled on a Monday and left the vehicle, I notified them that I had a rental until Wednesday. Told the service rep that I needed 6 items checked on the truck, they took the information told me what it would cost for the inspections to find what was the problem with the truck. Received a call Tuesday night that they have not had time to look at the truck, they had two other trucks in before me and they were having problems fixing them and they were on the phone with Ford. Fine but would you not think I should have been told that when dropping off my truck that there were vehicles before me and they were having problems with them. I scheduled this appointment a week and a half earlier. Received a call Wednesday night that still nothing was looked at on my truck and that they may not get to it this week. Called them Thursday morning that I was coming to pick up my truck before lunch, got the normal apologizes from them but really did not care, I am out over $300 for the rental with nothing getting looked at on my truck. This is not the first bad experience with the dealership on service. A year earlier they replaced a radiator that had a leak that was under warranty for me, that was great the problem occurred when I took it home and tried to start the truck the next day. It did not start, I jumped the truck and took it back to them for review. Received a call form them that the batteries were dead and needed to be replaced. Fought with them about the batteries and truck not having an issue before I took it to them and now they do not work. They claimed it was just something that happened, so I replaced the batteries at my expense. Apologies were given and I walked out the door. Final result is that I will never go back to them and I will sell the Ford truck and go to another brand that will be better responsive to their customers. More

"The Best Dealership" I have been leasing and buying vehicles from Tom Wood for 25 years. He is the best. Tom has put together an outstanding team at Northgate Ford/Lincol I have been leasing and buying vehicles from Tom Wood for 25 years. He is the best. Tom has put together an outstanding team at Northgate Ford/Lincoln. I have the utmost trust for this dealership. Recently I just leased a 2014 Lincoln MKS and could not be more satisfied. More

5 Star Dealership ***** I just leased a new 2014 Ford Edge. I love it!! My family & I have been leasing and/or purchasing vehicles from Northgate Ford / Lincoln for over 20 I just leased a new 2014 Ford Edge. I love it!! My family & I have been leasing and/or purchasing vehicles from Northgate Ford / Lincoln for over 20 years. We are always satisfied!! Even the slightest problem is taken care of immediately. Mark Schian in new cars is knowledgeable about everything, including vehicle features, rebates, programs, etc.. Service Manager Steve Brush is the best! Body Shop Manager Gary Willing is also great! I refer a lot of people to Northgate Ford / Lincoln & have never heard anything negative back. 5 star dealership. Also...the cappuccino maker, guest computers & waiting area in general is superb. Nicole R. More

Good people to work with The entire experience working with Northgate Ford was positive. The people were friendly and honest. They were helpful to the extreme and never push The entire experience working with Northgate Ford was positive. The people were friendly and honest. They were helpful to the extreme and never pushy. My new Escape is fun to drive and I look forward to continuing my relationship with the fine people at Northgate Ford! More

Very Very Happy. Todd Maclean was my dealer and he was great in working out my trade and getting me in my New 2015 fusion. Overall very very happy. Thanks Todd I am a Todd Maclean was my dealer and he was great in working out my trade and getting me in my New 2015 fusion. Overall very very happy. Thanks Todd I am a Ford guy for life and you are my dealer for life. More

Wonderful Chris was awesome!!!! My son built the SUV over the internet and added some new features-at first I only wanted what I figured I needed but I LOVE the Chris was awesome!!!! My son built the SUV over the internet and added some new features-at first I only wanted what I figured I needed but I LOVE the additions and Cris was a big help explaining the new things to me-Chris was right and also very nice to my son. Thanks Chris. More

We just bought a new Lincoln MKX I went in and met Chelsea Nelson to discuss a new car. From the minute I walked in the dealership everyone was very nice. Chelsea and staff all work I went in and met Chelsea Nelson to discuss a new car. From the minute I walked in the dealership everyone was very nice. Chelsea and staff all worked with me to hold the car a couple days. When I picked it up it was beautiful and ready to go. I found the dealership up front and very fair. I would look to come back again when it is truck time. Thanks Pat Sheehy More

Derek Daly Excellemt servise from all the staff. Derek went out of his way to put a very tough deal together. No pressure financing great terms, and all of the s Excellemt servise from all the staff. Derek went out of his way to put a very tough deal together. No pressure financing great terms, and all of the staff seem to value customer service above getting paid to sell a car. Had a prior bad experience wtith the dealership several years ago but decided to try again so I could keep my money local. It sure paid off. More

Excellent, couldn't be happier. I cannot thank Chelsea Nelson, Joe Wood & the rest of the staff at Northgate Ford enough for their hard work getting me into a car I LOVE. Thank you I cannot thank Chelsea Nelson, Joe Wood & the rest of the staff at Northgate Ford enough for their hard work getting me into a car I LOVE. Thank you so much! Jane W. More