Northland Chrysler Jeep Dodge RAM
Oak Park, MI
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I went in for an oil change service. I mentioned to the Service representative that my tire needed some air. I asked does putting air in my tires come with the oil change. I was told yes I mentioned to the Service representative that my tire needed some air. I asked does putting air in my tires come with the oil change. I was told yes that will be taken care of. I picked my car up once it was done and while I was driving, I noticed my tire was still very low. I called the dealership’s service department to see if the air tire pressure was part of the oil change (again) and part of the checklist they use to make sure they do not overlook anything. I was told yes. I informed the tech that my tire is still low and that I mentioned I had low air in one of my tires when I dropped the car off as well. The service tech said yes, it should have been done. He is sorry that it was not done. That was pretty much it. I was not offered to bring my vehicle back in for the air to be put in the tire or anything. I was not completely satisfied. More
Service was excellentTrevor was nothing but professional and shows that he care about the customers and that they are comfortable and happy with the service provided and shows that he care about the customers and that they are comfortable and happy with the service provided More
The sales associate was very helpful and explained everything to me his name was Gearld I would recommend this dealership to my family and friends everything to me his name was Gearld I would recommend this dealership to my family and friends More
I had a great car buying experience. My sales person Hank Webb made the process easy and effortless. Hank answered all of my questions and provided excellent customer service. My sales person Hank Webb made the process easy and effortless. Hank answered all of my questions and provided excellent customer service. More