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Northtown Kia
Amherst, NY
310 Reviews
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310 Reviews of Northtown Kia
August 08, 2016
Service My 2012 Sedona failed the emissions test at a local dealer, so I drove an hour to have KIA look it over. First they let me know that nothing would be My 2012 Sedona failed the emissions test at a local dealer, so I drove an hour to have KIA look it over. First they let me know that nothing would be covered under the warranty, I was at 79,000 miles. So I sucked it up and said fine I will pay for the smoke test to see where the emissions leak was. The gentleman I was working with was very polite and understood that I am not made of money. He said that they would do the test and call to let me know what was wrong and what it would take to fix it. Originally this was the plan, the smoke test for $125 and then call me, I was very clear that I was not able to pay anymore than that for this day. He also said he was leaving early but there was another man that would be able to handle everything, so far no big deal. A couple hours later I get a call that the evap canister had failed and would need to be replaced and that my total for the day would be $500! I was shocked, I said but "you were only supposed to do the smoke test" to which the new guy replied "well yeah that's all we did, but if you want us to fix it the total will be $500, I mean it has to be fixed" I told him that's not something I can afford right now I will have to park it. He told me to give them 30 minutes to get the car back together, so I went in to get it. The new guys seemed very unsure of himself, he was trying to get the paperwork together and my husband and I were making small talk just to be polite. The whole time the man next to him kept glaring at us and rolling his eyes when we were telling the younger man that we thought the new KIA's were nice. So we finally get our car, go home and call our regular dealer ( who is not a KIA dealer, hence why we needed the sensor testing done at Northtown), and our trusted dealer says "well, that's too bad I will help anyway I can, we can get the part for $175 and I will only charge you for half and hour labor, that's about all it will take" way cheaper than Northtowne. We started off fine at KIA, but as soon as they were not going to make a lot of money off of us we were treated like garbage. Oh and to top it all off they double charged my bank account for the $125 and I don't mean it was pending, they processed TWO PAYMENTS!! When I called and spoke with the service manager at first he said it would take a few days to investigate and then send us a check. I was pissed my account was negative because of them, only when I yelled did he actually try to fix this, he called me back about 15 minutes after our initial call and said "oh well the accounting dept already caught this and they are on the phone with your bank", bull, they didn't catch anything, it was because I called. It took 3 days for them to re-credit my account and I had to fax them bank papers showing that they caused my account to go negative and caused me fees. They mailed me a check for the bank fee, but for several days I got to look at my empty account. I will never ever return to this KIA dealer. If you are not wealthy they will treat you like crap end of story. More
by jbalasi
Employees Worked With
Tom and Josh?
July 28, 2015
Service visit I had a clogged air-conditioning discharge drain in my Kia Soul serviced this morning. Everyone in the service department was professional, helpful, a I had a clogged air-conditioning discharge drain in my Kia Soul serviced this morning. Everyone in the service department was professional, helpful, and friendly. As a senior woman who knows nothing about cars, I really appreciated the technician carefully explaining the problem to me. And my car was ready 20 minutes ahead of schedule! More
by Jakesmom
Employees Worked With
Margaret
June 20, 2015
Amazing experience!!! Matthew Clark was our salesperson and we highly recommend him to anyone looking for a Kia! Kind and considerate and very knowledgeable! We weren't pre Matthew Clark was our salesperson and we highly recommend him to anyone looking for a Kia! Kind and considerate and very knowledgeable! We weren't pressured into a purchase and we felt as though we were taken care of with the upmost respect! Overall, the best experience we have had while purchasing a vehicle! More
by Stina7452
Employees Worked With
Matthew Clark
June 16, 2015
Excellent sales rep We worked with Jake Steward who helped us greatly on our lease of a new Kia.This is the third Kia that we have leased from Northtown and will always c We worked with Jake Steward who helped us greatly on our lease of a new Kia.This is the third Kia that we have leased from Northtown and will always come back More
by allie
Employees Worked With
Jake Steward
June 16, 2015
2 Kia vehicles This is the second time I have purchased a vehicle from Northtown Kia. This time I purchased two vehicles from them, the met my requirements and mont This is the second time I have purchased a vehicle from Northtown Kia. This time I purchased two vehicles from them, the met my requirements and monthly recurring payments. Thank you. More
by Krew777
Employees Worked With
Matt Baglio
June 01, 2015
Great Experience We had such a wonderful experience dealing with Northtown. The salesman and manager were great to deal with. They were both professional and very help We had such a wonderful experience dealing with Northtown. The salesman and manager were great to deal with. They were both professional and very helpful! Went in with the intent to shop around, but left leasing a 2016 Kia Sorento. This experience far exceeds my past experiences at other dealerships. More
by TimLiz628
Employees Worked With
Bryan Levan-great salesman
June 01, 2015
Awesome experience. No hassle Brandon Rupp did a great job getting me into the car I wanted for the right price. I would highly recommend him! This was a no hassle deal, and he wi Brandon Rupp did a great job getting me into the car I wanted for the right price. I would highly recommend him! This was a no hassle deal, and he will work with you. As soon as I walked in the door I felt welcomed. More
by Ryang
Employees Worked With
Brandon Rupp / Brandon the finance manager.
May 28, 2015
An example for all car dealers to operate. We walked into Northtown Kia having been given the name of Brian Sider by an acquaintance. We knew very little about Kia and due to medical bills had We walked into Northtown Kia having been given the name of Brian Sider by an acquaintance. We knew very little about Kia and due to medical bills had little funds. Brian was extremely helpful and extremely respectful. The result, thanks to all of Brian's efforts, was that we drove home that day in our new Kia Soul. I was impressed by Northtown when I heard they are closed Sundays and were closed Memorial Day, so their employees could be with their families. More
by satisfiedjp
Employees Worked With
Brian Sider
May 27, 2015
A wonderful Dealership to work with! Northtown offers competetive pricing without the "pressure" to buy, like many other dealerships. This is my second car from Northtown, and I've always Northtown offers competetive pricing without the "pressure" to buy, like many other dealerships. This is my second car from Northtown, and I've always been pleased with the kindness and patience of the salesmen I've worked with. I contacted them and was in a new car, at a price I liked, all within a week. No hassle. Would absolutely reccomend them! More
by Joellep125
Employees Worked With
Brandon Rupp, Erik Nelson
May 21, 2015
2015 Kia Forte purchase We had the intent of going to several dealers. I knew what I wished to pay for the car and did my due diligence. I worked with Alex Tkalich who was k We had the intent of going to several dealers. I knew what I wished to pay for the car and did my due diligence. I worked with Alex Tkalich who was knowledgeable, accommodating and a pleasure to work with. Alex took the time to find cars meeting my criteria and we were able to make a deal. Alex is an asset to Northtown Kia. More
by avo
Employees Worked With
Alex Tkalich
