
Northtown Kia
Amherst, NY
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310 Reviews of Northtown Kia
GREAT SERVICE! Amazing team, impeccable service. Great sales approach and awesome service department! Would highly recommend to any friends or family who are in the Amazing team, impeccable service. Great sales approach and awesome service department! Would highly recommend to any friends or family who are in the market for a car! More
Kia Lease This the second time we have leased with Northtown. We found the experience easy and stress free.The staff is great. Will be back soon. This the second time we have leased with Northtown. We found the experience easy and stress free.The staff is great. Will be back soon. More
Hard work to get to my comfortable price range Matt and Eric did a great job really working their magic. Negotiating is usually the tough part but they were understanding the whole way and did thei Matt and Eric did a great job really working their magic. Negotiating is usually the tough part but they were understanding the whole way and did their best to get me to a price i liked. More
Kia Lease I recently went to Northtown Kia to lease a Kia sportage. It was a great experience and I love working with Ron. I would definitely go back to lease a I recently went to Northtown Kia to lease a Kia sportage. It was a great experience and I love working with Ron. I would definitely go back to lease again. Great service and friendly people. More
Outstanding!! Cannot say enough about the customer service received from Matt Baglio! After our previous sales associate became a Manager at another Northtown loca Cannot say enough about the customer service received from Matt Baglio! After our previous sales associate became a Manager at another Northtown location, we were not sure the experience would be the same. Working as a Customer Service manager, I set the bar pretty high on what I expect. Matt and team did not disappoint!! To say Matt is genuine is an understatement. He clearly loves what he does and was a pleasure to deal with. We will absolutely be back for our 6th Northtown vehicle! On a side note, we have dealt with the service department and collision shop for several years now. Very happy with the experience! More
Straightforward and fair, Very satisfied with the process and any negotiations that needed to happen. I would come back for another one but apparently it's going to be 10 year Very satisfied with the process and any negotiations that needed to happen. I would come back for another one but apparently it's going to be 10 years before I need one… Joe Kia Faletta was on top of my every desire, and really quite fair in explaining the process , Not pressuring me even though you knew I had other offers on the table. Whoever the mystery manager was apparently must've liked my luxe also. I'm kidding but they really were good as was the business guy who presented the options and all the details. More
So Easy I dreaded this experience since my husband was always the one to buy cars but it turned out to be great. Nick was a knowledgeable salesman and my Kia I dreaded this experience since my husband was always the one to buy cars but it turned out to be great. Nick was a knowledgeable salesman and my Kia Sportage is beautiful and loaded with technology. Thank you Kia and Erik. More
Service sucks Bought my truck from northtown a big mistake everytime i bring it in for an issue they always have something to say such as o we dont see anything wro Bought my truck from northtown a big mistake everytime i bring it in for an issue they always have something to say such as o we dont see anything wrong when there is their employees arent doing it the right way i asked to speak to general manager but the girl didnt no who that was she seemed clueless i asked to speak to a manager or higher up an she didnt no who and just told me theres noone like that here needless to say i will NEVER bring my truck back there not even for an oil change im so done I will bring my service else where and for this review thing i had to give atleast 1 star if i had it my way i wouldnt give no star because north town sucks More
I would purchase elsewhere Overall I would not recommend Northtown autogroup. While I did end up purchasing a vehicle from Northtown I should have gone somewhere else. Most deal Overall I would not recommend Northtown autogroup. While I did end up purchasing a vehicle from Northtown I should have gone somewhere else. Most dealerships in my search use the no haggle approach, Northtown doesn't. It's annoying to have to drive to the dealership to haggle on a price versus them just listing the lowest price they'll accept online. Of course they want you to come in, that's where it all begins. It was my choice to drive the 2 hours up to Amherst. On the first trip in the morning the car had both sets of floor mats, carpeted and allweather, but when I went back that evening to pick up the car I never realized they had taken the allweather mats out of the vehicle. While I do think this is my fault I missed this, I also think it shows what kind of a place you're dealing with. You spend $15000 on a car, and they can't just give you the extra set of floor mats that were in the car hours earlier. I attempted to contact the dealership, and it's been nearly 4 days without a response. Eager to take you're money, but good luck getting a response once they have it. It could be worth it for you if you happen to find a car you like. No haggle dealerships offer a better experience to me. You either like the price or you don't in which you don't go there. Nearly three months later: Never heard anything back from the dealership or the sales agent Mike Maniscalco. He texted me to get a piece of information about the car, and I sent the information back. The next day I sent him a text to inquire as to what happened to the floor mats and never heard anything back. I would have to say this has gone down as the worst buying experience I've ever been apart of. I'm the person in the family people take to buy cars, so I've been apart of many purchases. From top to bottom bad. I would rate this 2014 Hyundai Sonata as well below average also. The number of times I've had to take it into the dealership, for safety and tech issues is aweful. Now you add in that they have recalled the car to replace the engine. As if the buying experience wasn't bad enough, now I'll lose the car for as long as it takes them to replace the engine. I do not recommend purchasing from Northtown Autogroup ( I didn't service my car there, so I can't speak to that). I can't see purchasing another Hyundai for the time being either. More
Ran my credit anyway after i said no I took a test drive and ad interest in the vehicle but after talking numbers i decided i did not want to pursue any business with kia. I asked them NO I took a test drive and ad interest in the vehicle but after talking numbers i decided i did not want to pursue any business with kia. I asked them NOT to run my credit and i checked my credit score a few days later to receive an alert that my credit was run by Northtown WR at 3900 sheridan drive. I could sue, but i believe they took the paperwork away from me before i could get it back. So im not sure if they have a signature. But verbally i told them to toss it. More