Northwest Chrysler Jeep Dodge Ram

They didnt seem to all be on the same page. Original appointment was made with one rep, then when we got to the dealership we were put with another rep, due to first rep was busy. Rep we were put with w appointment was made with one rep, then when we got to the dealership we were put with another rep, due to first rep was busy. Rep we were put with was also with another customer, and tried to handle both at the same time, leaving my husband and myself a little dissatisfied with the situation. We ended up leaving and calling back the next day to speak with Nick Hill to resolve the situation. We ended up getting the service we desired from Maggie, and she the best job she knew how to, in order to make sure we got the vehicle we wanted for the price we were looking for. The only other issue was that a brand new car, had transmission issues that left us paying for a brand new car with mechanical issues. This was originally a concern to us, as we were unsure what the repairs would do to the value of the vehicle. We were assured it would not de-value the unit, and were also told if issue continued, we would be able to look at option of switching unit out for what we had originally thought we purchased-- a NEW CAR with NO PROBLEMS. The service was performed in a timely manner, and overall the experience was just ok. A suggestion for the dealership would be to make sure that sales reps inform customers of their schedule at the dealership, so that customers are not calling up there or stopping by trying to purchase a vehicle or resolve issues and feel like they are being put on the back burner because the sales rep is out that day. More

Ken has sold us multiple vehicles in the past years and he is the reason why we continue to do business at Northwest Dodge. We had a not so great experience when we purchased our last vehicle(on the part o he is the reason why we continue to do business at Northwest Dodge. We had a not so great experience when we purchased our last vehicle(on the part of previous management)however, we feel very honored to be severed by Ken so we continue to return. More

Andrew G as Northwest dodge went above and beyond assisting me with my sale. He Isn't a pushy sales person, which is the main reason why I made the purchase. He also knew most of the technical spec assisting me with my sale. He Isn't a pushy sales person, which is the main reason why I made the purchase. He also knew most of the technical specs of the vehicle off the top of his head. Thanks! I'll definitely be coming back. More

My overall experience was good. Salsperson Maggie was very friendly and assisted me with my first Jeep purchase and I love my vehicle. The service team has also been very helpful in assisting with needs very friendly and assisted me with my first Jeep purchase and I love my vehicle. The service team has also been very helpful in assisting with needs and returning phone calls. Took a little while t get new promotion with purchase under control,pleased in the end. Will recommend this dealership and Maggie to others! More

jeff taylor did an outstanding job for me he got me in the truck i wanted for the price i wanted to pay he got me the money i wanted for my trade miguel in the finance department did a great job too i wil the truck i wanted for the price i wanted to pay he got me the money i wanted for my trade miguel in the finance department did a great job too i will recomend my friends and family to this dealership great job guys thanks. More

I have given the above review of your dealership for two reasons. First of all the proximity to my house, and the wide asortment of new and used vehicles. Secondly, and the main reason is for Ken Baker! I h reasons. First of all the proximity to my house, and the wide asortment of new and used vehicles. Secondly, and the main reason is for Ken Baker! I have purchased two vehicles from Ken and would not buy from anyone else as long as he had a comprable vehicle. I have visited Ken on many occaisions to look,kick tires and buy a vehicle. Everytime Ken has taken time, and provided quality, knowledge, and profesionalism. I have sent several people to Northwest Dodge with the instruction to ask for Ken specifically. Although they may not have purchased a vehicle they had nothing but high remarks about the service they recieved from Ken. I and my family look forward to many dealings with Ken Baker at Northwest Dodge. Thank You, Robert Sumpter More

We have purchased a 2001 Dodge 1500 outdoors man. it was a great price and the saleman was on top of his game . we came in looking for a jeep .after talking to Ken he told me the jeep wasnt what i need it w a great price and the saleman was on top of his game . we came in looking for a jeep .after talking to Ken he told me the jeep wasnt what i need it was a truck instead he was right Thank ken for helping us More

I really appreciated the eagerness to help and the friendliness of Mr. Baker! He made me feel welcome to the dealership and was happy to help grab as much information abou the vehicles we looked at. friendliness of Mr. Baker! He made me feel welcome to the dealership and was happy to help grab as much information abou the vehicles we looked at. Even gave us more options and changed our minds from what we originally came in for. We started off looking for a Jeep and when we told Mr. Baker what it was for, he suggested the Dodge Outdoorsman package on the pickups and met everything we needed plus some! More

My experience with Ken Baker brought me back to your dealership buying four cars in the past year or so. Ken made my car buying experience a pleasure. He is very knowledgeable in all areas of the busin dealership buying four cars in the past year or so. Ken made my car buying experience a pleasure. He is very knowledgeable in all areas of the business. I also had great luck working with finance and overall management. Thanks for the great service. More

We have dealt with Ken for a number of years which is why we keep returning to this dealership. He gives you the facts you need, finds the car you want at a price you can afford and is not over the top aggre we keep returning to this dealership. He gives you the facts you need, finds the car you want at a price you can afford and is not over the top aggressive like some of the other dealerships we have been in (and not returned to.) More