- A.F. Rossi
My Magnum has been in the shop since December 2016. It sat for a couple of months, without contact, before receiving information that the service writer was no longer there. Which left my vehicle in limbo. Than, after telling me the car was repaired and ready for pick, I was forced to return the vehicle because the repairs where not adequate, having to return the vehicle. It appears to me that the dealership has a problem with keeping service writers and/or techs. I picked the vehicle up last Thursday or Friday, only having to return within 5 minutes. Now, I don't know what's happening. I'm never kept up to date on what is going on. I've been having my car serviced and repair there since 2005. Glenn Price was my first and the longest serving service write with the most integrity. Since then, I've been bounced around. So, what's going on with my vehicle. This is not the first time I've had to contact the upstairs office regarding the service of my Magnum. I've been told by dozens of people that I've been too patient with Northwest Dodge and I should complain to Chrysler directly and move to another dealership, which there is one closer to my home.
I walked in without any intention of buying but the people were great I walked out with my dream jeep! All the way from sales to the delivery the people were great
"Professiona salesmen, no pressure, Great price!"
From the minute I walked into the dealership, I was greeted and treated with respect and I was never forced to buy. There were a couple of scratches on the vehicle that they gladly fixed. When I picked up the car, it was detailed and had a full tank of gas. Overall, a very positive experience. This is what earns business and will keep customers coming back. Thank you!