Read Reviews Northwest Dodge Incorporated

Northwest Dodge Incorporated

Northwest Dodge Incorporated

19616 Northwest Freeway
Jersey Village, Texas 77065


Sales: (832) 912-2500
Service: (832) 912-2500
Parts: (832) 912-2500

Northwest Dodge Incorporated
Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.5
  • Quality of Work:

    4.4
  • Friendliness:

    4.7
  • Overall Experience:

    4.4
  • Pricing:

    4.4

24-Month Rating

based on 50 reviews

4.5

4.5 out of 5

80 lifetime reviews

Northwest Dodge Incorporated

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    Employees have not yet been listed by this dealership.

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Certified: Northwest Dodge Incorporated

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Northwest Dodge Incorporated has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Northwest Dodge Incorporated

At Northwest Chrysler Jeep Dodge. We are here to serve the great Houston Community in providing the best service and the number one truck available on the open market today. Come by today and take a look at our selection of new truck inventory. We promise you to make you the best deal possible, to save you time and money.


Jim Hatfield
General Manager

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 1:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 1:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Customer Lounge Area Parts Store
Drive-In Service Shuttle Service
Express Service Television
Free Coffee Vending Machines

ascott6339
4/11/2013 4:42:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duke Montross
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

greatest experience ever!! Duke new exactly what I needed and wanted. he was quick on his feet, made the deal clear and simple, and had a great positive attitude.

GO NORTHWEST DODGE!!

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jeepjk13
3/21/2013 5:09:47 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duke Montross
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

When it was time to upgrade my Jeep I knew that I had to go back to Northwest Dodge. Like most people I DREAD waiting around a dealership to get a deal negociated. I explained this from the start with Duke and he knew exactly what I wanted...a fair deal and to get on the road ASAP. No more than 1 hour in the place and had my new ride and on the streets! Great Job Duke!
David Garcia
Cypress Texas

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Bobby Rogers
3/7/2013 5:44:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duke Montross
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

My experience with this dealership was very satisfying. The sales person was very knowledgable and friendly and went out of his way to help me get what I wanted. I am very pleased with my purchased of a new Ram truck.

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1clay
3/7/2013 2:21:51 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Reece Broussard
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Northwest Dodge Incorporated:

My experience with Reece Broussard at Northwest Dodge will be definately be remembered for future purchases. Reece showed professionalism and knowledge of the Jeep I purchased. My wife was looking at a few different colors and different options in which Reece provided pictures and information on the different ones she was questioning. My wife was able to take her time and pick what she wanted without feeling pushed and persuaded by sales talk like many consumers are familiar with. Being we are from out of state, and my wife and I weren't able to be at the dealership at the same time, Reece and the Finance department catered to our needs on the paperwork and made it a smooth transition for our trade-in and purchase.
Thanks again Reece,
Clay and Emily Ardoin

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katlona
3/6/2013 4:43:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duke M.
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

I REALLY RECCOMEND THIS DEALERSHIP, THE SALES PERSON WHO HELPED US WAS DUKE. AND AFTER LOOKING FOR A 2012 CHEVY MALIBU FOR 2 MONTHS DUKE REALLY HELPED US GET WHAT WE WANTED AFTER OTHER SALESMAN SAID WE COULDNT AFORD THIS PARTICULAR VEHICLE, DUKE REALLY DID HELP US ALOT AND OUR EXPERIENCE WAS AMAZING, I DEFINETLY WILL GO BACK THERE TO PURCHASE ANOTHER VEHICLE FROM THIS SALESMAN IN THE FUTURE BECAUSE YOU CAN TELL HE KNOWS WHAT HES DOING AND HE IS DETERMINED TO GET U OUT OF THAT DEALERSHIP DRIVING THE CAR YOU REALLY WANT. THANKS SO MUCH TO DUKE, ME AND MY HUSBAND ARE VERY SATISFIED WITH THE SERVICE AND OUR CAR, IF YOU GO TO NORTHWEST DODGE LET HIM HELP U. NOW THATS WHAT YOU CALL A REAL GOOD SALESMAN.

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RR352013
3/5/2013 10:51:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duke Montross
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

Our first and only phone call was to Northwest Dodge. Getting in touch with Duke, was a blessing for me & my wife. He listened to what our needs and wants were and found us the truck on the lot that we ended up purchasing. The experience of buying from this Dealership was something I will be more than Happy to share with everyone. Everyone on the staff was more than helpful to make sure we were being taken care of and Friendly & Courteous. Duke was extremely professional during the entire process of our purchase and he went above and beyond our expectations. He is truly a Wonderful Salesperson and an Asset to your Organization! We were truly impressed with Mr.Hatsfield greeting us while we were in finance. It was really nice to have had the oppurtunity to meet him and see what he is doing with the dealership. (The Christmas Light Show is AWESOME!) Who ever it was that pencilied the deal THANK YOU SO MUCH ! Gerald in finance Thank You for Taking Care of US, Many Blessing's to You and Your Family and Happy 24th Anniversary. Reese it was a pleasure to talk to you and meet you ! Thank you for listening to me talk about my wonderful memories about my truck. Please find it a good home to go to. We really enjoyed our Truck Buying Experience at Northwest Dodge/Ram.

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jklona
2/28/2013 10:07:26 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duke Montross
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

Man i cant explain how happy me and my wife are for meeting duke he is the best thanks duke your the best buddy drove all the way from westhimer n the beltway to finally get us a car good job dodge u need to keep hiring ppl like duke

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pigdog67
2/23/2013 10:37:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
REECE BROUSARD
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

Reece called me about a new truck after another dealership declined to finance me, this was totally unexpected and shows that he remembers past customers. He also remembered and asked about my wife and son as we have all purchased vehicles through him before, this set me at ease and reminded me why we enjoy dealing with Reece and will continue to do so. I travelled over an hour to this dealership to see if they could beat some of the other dealerships that I had researched on-line, they not only beat the other dealerships but Reece and the team had to go the extra mile to get me approved as I had a few items that presented challenges. Reece kept me informed every step of the way especially the finance portion and made sure that I understood and explained in detail what was occuring. My overall experience was great and it was nice to see everyone that worked there smiling and asking if I had been taken care of or if I needed a drink. I will recommend this dealership to all my freinds and family that want to have a great car buying experience.

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txtn11
2/20/2013 1:43:09 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Reece Broussard
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

Reece Broussard was great! I had been researching a Camry on Autotrader for a couple of months-this one popped up at a fair price-while I was doing the loan application the computer dropped the price $1,000. I expected resistance from Reece on the reduction, but he took that in stride and we continued at the new reduced price. In 2009 I bought a 2007 Camry in Arlington through Autotrader and that worked out well also. I live in San Antonio and both times it has been worth the time and travel to leave San Antonio to purchase a vehicle. My experiences and those of friends here in SA have been nothing short of putrid. The salesmen are incredible manipulators and liars- the finance people are very skilled at taking advantage of anyone who has not done their research and does not understand that one does not need a useless "extended warranty" and GAP insurance and extending a loan to the ridiculous time frame of 72 months!They take adavantage of your ignorance-educate yourself!!! Walk away unless you completely understand ALL the numbers!!!!! Vultures is the best term I could use in print.The same vehicle in San Antonio would have cost at least $3,000. more. No drama with Reece-all this boils down to 5 words--Do your research! See Reece!

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PaulArnona
2/18/2013 11:48:00 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Duke Montross
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Northwest Dodge Incorporated:

This is our second vehicle to purchase from Duke Montross. Duke has treated us very well and worked with us to find the right vehicle at the right price. Both experiences were great with no high pressure sales tactics nor price negotiations. I would recommend Northwest Dodge and especially Duke Montross for your next vehicle.

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