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Nucar Chevrolet of Woburn

Woburn, MA

4.4
322 Reviews
At Nucar Chevrolet, we pride ourselves on customer satisfaction, which means making your car buying experience as easy and enjoyable as possible. We have the #1 Chevrolet customer satisfaction service department in the greater Boston area.
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40 Winn Street

Woburn, MA

01801

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Showing 323 reviews

February 12, 2011

This was my first experience buying a car from Lannan Chevrolet. I happened to see a used Buick Lucerne while I was doing an internet search. I made an email inquiry and I received a reply with all the More

by poppy77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Martyniak, Mike Lannan Jr, Peter Fisher, Mike "Marty" Martyniak
February 12, 2011

Took care of our warranty issue quickly and without question. We got a call the next morning that our car was ready to pickup, with the bad weather we were having the dealer was flexible about pickup More

by szerfas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Fahey
February 09, 2011

The folks at Lannan do a super job. This is a dealership you can TRUST to service your vehicle properly and honestly. The people/culture at Lannan is top rate all the way from Michael Lannan on down the lin More

by connor07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Joe A
February 02, 2011

I have dealt with this Dealership for the past several years and own two Chevrolet Impalas. My 2008 Impala was one of the best cars I have owned and now I am hoping my 2011 Impala lives up to my expectat More

by backerley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eddie Shine
January 25, 2011

Second time I have leased a new car from Lannan. The sales team is no pressure and the first quote they gave me both times was right on the money for what I had calculated was a fair and reasonable mont More

by blarivee19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Todd Burke, Gary Santarpio
January 11, 2011

The service department at Lannan Chevrolet is the best, the people in the service department are always friendly and very helpful to get my car in as soon as posible and the eork is always done correctly t More

by wandacars1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ascolese, Joe A
December 22, 2010

Eddie Shine and Kevin Collins were very helpful and knowledgeable I'm pleased with my experience at Lannan chevolet. I will certainly recomend the dearlership to my friends and family, all the employee More

by ken clancy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eddie Shine Kevin Collins
December 21, 2010

I arrived at dealership at 0730 am without an appointment for replacement of driver's side headlight. I was checked in promply by the service dept, had free coffee while I waited, and repair was completed a More

by tomcull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
December 20, 2010

Got a rim replaced here after my wife hit a curb. The technician never did an alignment, and now a few months later the tire is completely worn on the outside of the tire (indicating it is out of alignme More

by bodiya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Dec 24, 2010 -

Nucar Chevrolet of Woburn responded

Hello Bodiya, Lannan Chevrolet has always made customer satisfaction our #1 priority, and are very sorry to see you so upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We let our customers know what services are recommended for their vehicle, and let them decide on the timing. Conversely, we do not "sell" anyone unnecessary repairs solely to profit from that service. Our consistent effort and honesty has earned us an exceptional rating from AAA, General Motors and Dealer Rater. As the repair we performed on your vehicle was done a considerable amount of time prior to your current problem (10 months and approximately 10,000 miles have passed since that service), it is very difficult for anyone to pinpoint the exact cause. Although it may seem logical that your current problem is a result of our past negligence, it is actually very unlikely. Unfortunately, it can be pretty easy to have your tire(s) and/or wheel(s) go out of alignment - simply going over a speed bump too fast, or hitting a small pothole just right can do it. Although we fully acknowledge that we, like everyone, make mistakes from time to time, the only way to truly avoid problems of this nature is to commit to routine maintenance. Periodic tire inspection and rotation, as well as tire balancing and alignment, is an important part of maintaining your vehicle’s ride, handling and safety performance (we perform a tire inspection free of change when you bring your vehicle in for an oil change). Although maintenance services, such as wheel alignments, are not covered under the manufacturer's warranty, we strongly recommend making these small investments in your vehicle as they will definitely pay off in the long run. Having our tire rotation service done every 6,000 miles (as the manufacturer recommends) will increase tire life and prevent premature tire replacement – an extra expense none of us want to incur. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Sincerely, Bob Fahey Service Manager (781) 935-2000 x169 bfahey@lannan.com

December 08, 2010

Lannan is a local dealership, and I like to shop locally. Everyone there at Lannan were very cordial, friendly and helpful. Because of these reasons, I am very enthused about this dealership, and already HAV More

by pcdisanto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
eddie shine
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