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Nucar Toyota of North Attleboro

North Attleboro, MA

4.0
2,048 Reviews

620 S. Washington St.

North Attleboro, MA

02760

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2,048 Reviews of Nucar Toyota of North Attleboro

May 22, 2025

Nucar Toyota of North Attleboro Sales Team (Pedro and James) were helpful and knowledgeable, but Service Department Management is not, as the result entire business and, especially customer relationships More

by scherbina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abdullah Mansour, Pedro Alpalhao, Mouhamadou Kandji, Charlie DaSilva, Michael Bettencourt, Tom Mckinnon
May 23, 2025 -

Nucar Toyota of North Attleboro responded

Thank you for your feedback. While we appreciate your recognition of our Sales Team, Pedro and James, we must respectfully clarify the situation regarding your recent service experience. Your 2009 Toyota Venza was towed to our service department due to a significant engine noise and a massive oil leak that occurred while you were driving on the highway. Upon inspection, our technicians discovered that the high-pressure oil lines had come apart, resulting in a substantial loss of oil and subsequent engine damage. We advised you at that time that the engine had likely sustained internal damage and strongly recommended against moving forward with repairs, as it would not be a cost-effective solution. However, you repeatedly insisted that we proceed with replacing the oil lines. In good faith, and based on your request, we completed the work and fully disclosed that the engine continued to exhibit noise and was likely compromised. We explicitly informed you that the vehicle should not be driven in its current condition. Despite this, you elected to pick up and drive the vehicle, at which point the engine unfortunately failed a few miles later. We understand your frustration, but we must be clear that our service team acted responsibly and with transparency throughout this process. The repair and recommendations were communicated in detail, and the decision to drive the vehicle against our advice was ultimately yours. Safety is always our top priority, and we regret that this situation has resulted in distress for you and your family. If you would like to further discuss this matter, we encourage you to reach out to our Service Manager directly at (833) 312-7657. We are always willing to talk openly and work toward constructive resolutions.

May 23, 2025 -

scherbina responded

Let me be absolutely clear: under no circumstances should anyone — including myself — be allowed to operate this partially repaired and potentially dangerous vehicle without a full on-site diagnostic, including endoscopic inspection and any other professional-grade methods necessary to properly assess the engine's health. Simply “listening to the engine” is not a diagnostic — it’s a joke, and an insult to basic mechanical standards. I explicitly paid for thorough diagnostics and repair estimates — not guesswork. I never pressured you or your team in any direction. The only reason I agreed to drive this car off your lot was because I was assured it was drivable, and could be stored in my garage before being donated as-is to Kars4Kids for a tax deduction. Instead of getting zero trade-in value and more padded repair bills, I made a reasonable, informed decision — based on your false assurances. I trusted Nucar Toyota of North Attleboro 100% — until your greed, negligence, and incompetence shattered that trust. As I’ve already stated: the V6 engine catastrophically failed and immobilized the vehicle in under five minutes, stranding me in the middle of a public road. That didn’t just happen — that happened because you did not test this vehicle properly. You know you didn’t. You put my safety at risk by knowingly releasing a hazardous vehicle onto public highways — and for that, you will be held accountable. Prepare for legal action. Your dealership license, business insurance, and internal documentation better be in order — because my attorneys and state prosecutors will be contacting you. Expect a subpoena. This isn’t a threat. It’s a promise.

March 27, 2025

I strongly advise against shopping for a vehicle at this dealership based on my negative experience. Their communication and customer service are severely lacking. I visited the dealership on Monday and More

by Raj
Recommend Dealer
No
Employees Worked With
Tajh Azevedo
Mar 28, 2025 -

Nucar Toyota of North Attleboro responded

Hi Raj, We sincerely apologize for the experience you had. You're absolutely right—better communication should have been a priority, and we understand how frustrating and disappointing it must have been to make that long drive only to find the vehicle was no longer available. This was not the experience we aim to provide, and we take full responsibility. Our team will be reaching out to you directly to see what we can do to make this right. Thank you for bringing this to our attention.

March 21, 2025

I bought my last car from Matt at Nucar North Kingston, and it was a dream. Everyone at that dealership was pleasant and informative. They took care of everything without issue. Unfortunately, my car wa More

by cdaitch1
Recommend Dealer
No
Employees Worked With
Daniel
Mar 26, 2025 -

Nucar Toyota of North Attleboro responded

Hi Connor, thank you for sharing your feedback. We’re sorry to hear that this experience didn’t match the positive one you had previously with Matt. Our General Sales Manager has been in touch to help address your concerns. The delay with the title was due to the vehicle being transferred from another Nucar location, and we acknowledge that this should’ve been communicated more clearly upfront. Regarding the seat issue, after inspection, it was determined to be non-safety-related and not a result of anything that occurred while the vehicle was in our care. That said, we understand your frustration and apologize for any confusion or miscommunication during the process. While we respect your decision not to continue the conversation, please know we’re here if you’d like to revisit it at any point. We truly appreciate your past support and value your feedback.

January 03, 2025

Tried to purchase a vehicle, made a $5000. 00 CASH deposit; the deal didn’t go through and a week later later I’m still waiting for my deposit back. Salesperson telling me it can take a while More

by Petals1228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Garcia
Jan 08, 2025 -

Nucar Toyota of North Attleboro responded

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience. This situation is not reflective of the service we aim to provide. Please contact us at 866-660-3920 so we can assist you in resolving this matter promptly. We appreciate your patience and are committed to making this right for you. Thank you.

Jan 08, 2025 -

Petals1228 responded

I’m not sure how you can fix the issue . It’s almost 2 weeks later and I had to pick up the check that you couldn’t give me when i was there 2 weeks ago when the deal no longer took place.. why ?? Thanks for your response but my rating still stands correct

November 15, 2024

We came in to test drive a vehicle i liked the car and wanted to buy it they didnt have a title but i was told a price that would come with an extended warrant waited a week and a half for them to get the More

by AdenB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Abdullah Mansour, Marcarthur Mercidieu, Tom Mckinnon
Nov 18, 2024 -

Nucar Toyota of North Attleboro responded

Aden, thank you for sharing your feedback. To clarify, you placed a deposit on a vehicle that was awaiting its title. When the title arrived and you came in to complete the purchase, you requested an extended warranty be included—something that was not part of the original agreement. When we were unable to accommodate this, you decided not to proceed and mentioned posting on social media. We strive to ensure all transactions are fair and transparent, and we’re sorry if there was any misunderstanding. If you’d like to discuss this further, please don’t hesitate to contact our management team at 866-660-3920. Thank you.

November 13, 2024

Typical car sales experience and tactic. They used a car online to bait a perspective buyer to come in. I scheduled a test drive, by text, which the dealer confirmed with me in the morning More

by tina.barnhardt
Recommend Dealer
No
Employees Worked With
Jose Rosario
Nov 15, 2024 -

Nucar Toyota of North Attleboro responded

Tina, thank you for sharing your feedback. While we strive to provide a seamless experience for all our customers, it’s important to address a misunderstanding here. The situation you described does not align with how we operate, and we apologize if there was a lapse in communication regarding the availability of the vehicle. However, it’s worth noting that vehicle availability can sometimes change rapidly, especially with high-demand models. We value every customer and regret that this experience led you to feel otherwise. If you’re willing, we’d appreciate the chance to speak with you directly to address your concerns and clarify the circumstances. Please feel free to reach out at 866-660-3920, as your satisfaction is important to us.

October 02, 2024

After spending the better part of 10 days looking at new 2025 Toyota Camry vehicles at area dealers, I have finally purchased my car at Nucar Toyota of North Attleboro. Having previously purchased a Prius More

by miketeri03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Garcia, Pedro Alpalhao, David Garica Sales Manager, Ahmad Sabbagh
Oct 03, 2024 -

Nucar Toyota of North Attleboro responded

Thank you so much for sharing your detailed experience, Michael! We're thrilled to hear that Ahmad, David, Mustafa, Khaled, and Pedro all provided you with such knowledgeable, respectful, and pressure-free service. It’s wonderful to know that you felt taken care of throughout the entire process, and that the team worked hard to ensure you got a great deal on your 2025 Camry. We truly appreciate your continued business and your kind words about our staff. Enjoy your new Camry, and we look forward to seeing you again in the future!

July 29, 2024

I just bought a 2024 4Runner SR 5 Premium. I had the pleasure of working with Patrick Corrigan in Sales. He was very accommodating and highly professional. I would definitely recommend work More

by moosica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Corrigan
Jul 31, 2024 -

Nucar Toyota of North Attleboro responded

moosica, Thank you for your 5 star review! we are pleased to hear of your excellent experience with and with Patrick. Congratulations on your new vehicle. Best Wishes, Nucar Toyota of North Attleboro

July 18, 2024

Worst car buying experience in my life buying over 30 cars from dealers all over the country over the past 25 years.  I had an appointment to complete purchase of my car and waited around for over an hou More

by rbrisset
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Sales Manager
Jul 22, 2024 -

Nucar Toyota of North Attleboro responded

Thank you for sharing your experience. We deeply regret to hear about the issues you faced with both the service and the vehicle delivery process. This is certainly not the level of service we strive to provide. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. Please reach out directly at 866-660-3920 if there's anything we can do to make this right. Thank you.

April 27, 2024

Go anywhere but here! No female employees to be seen in the 6 times I went to this dealership which tells you how poorly they treat female customers. More

by deba.dee1
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Edy Salguero
Apr 30, 2024 -

Nucar Toyota of North Attleboro responded

deba.dee1 Thank you for your feedback. We apologize to hear of your experience with us, if you like to discuss this matter further please reach out to our General Sales Manager Abdullah Mansour @ 1-508-809-2109 or email amansour@nucar.com Sincerely Nucar Toyota Of North Attleboro

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