O'Brien Mitsubishi of Normal

Wrong Diagnosis and Recommended repairs This first paragraph is an update to the original post. The service department contacted me and refunded my service charge for diagnosis. I guess I This first paragraph is an update to the original post. The service department contacted me and refunded my service charge for diagnosis. I guess I should have talked to them first so a lesson learned for me. With there goodwill gesture I will return to them again for service since this was the first time I experienced an issue and sometimes stuff happens. I will return again but will be more willing to ask questions as I proceed. The past good vibes with this service department where zeroed out. I brought my 2008 eclipse in with a battery drain problem and explained some of the current issues. I was asked how many hours did I want to pay for trouble shooting to find the issue. So I said if you can't find it in 2 call me and I will decide based on conversation from there. Well at the two hour charge time I was given an estimate for approximately $625 to fix the problem. One part was for a new part my daughter had just had installed elsewhere 2 weeks earlier. After talking to the service department they then said that part was probably not necessary. So I paid for the 2 hour service fee and the ordering of the remaining parts they recommended .. I left and felt uneasy with the explanation so I checked the internet as to what may cause an overnight drain of the battery and one cause is a bad relay. I swapped relays and found a bad one all within an hour. I bought a relay at a local car parts store and it has been working wonderfully ever since. I came back and cancelled the order for parts that would not have fixed this and I would have paid for additional unnecessary parts and labor. My flawed thinking of taking it to a professional shop gave me a failed diagnosis in twice the time it took me to figure it out on my own. My advice to anyone is to find a shop you trust for work or second opinions because incorrect diagnosed work and unnecessary charges happen more frequently than they should in the car repair industry. More

Great Customer Service Great Service Department, they are friendly, do a great job and I love the convenience of pulling the car in when it's raining out! Great Department Great Service Department, they are friendly, do a great job and I love the convenience of pulling the car in when it's raining out! Great Department Great Employees! More

Excellent An incredible car dealership. I love the people in the service department. They are so nice and works with you and answers all my questions. They are An incredible car dealership. I love the people in the service department. They are so nice and works with you and answers all my questions. They are incredible. I’d recommend anyone to go there. More

Excellent Awesome service dept. Always answers all of my questions. Always available when I need them. Parts Dept rocks too. They know what they are doing in th Awesome service dept. Always answers all of my questions. Always available when I need them. Parts Dept rocks too. They know what they are doing in this dealership. More

Service Department The services dept always answer any questions I might ask no matter how insignificant they might be. Area exceptionally clean; car returned in good or The services dept always answer any questions I might ask no matter how insignificant they might be. Area exceptionally clean; car returned in good order. Waiting area pleasant. More

Excellent customer service ; vehicle inspection was thorough and recommendations were thoughtful. The waiting area and restrooms are very clean; coffee was good, also. Thank ; vehicle inspection was thorough and recommendations were thoughtful. The waiting area and restrooms are very clean; coffee was good, also. Thank you. More

Nice sales assosiaye Very nice friendly..Very convincing even though I complained allot I couldn't afford it. The payment kept going up as they were figuring things I was Very nice friendly..Very convincing even though I complained allot I couldn't afford it. The payment kept going up as they were figuring things I was very upset but needed a car..what a mistake worst car I've ever owned More

Great sales team !!!!! When my 8 year old vehicle started breaking down for various reasons off and on for 3 months, I knew it was time to get a reliable vehicle. With so ma When my 8 year old vehicle started breaking down for various reasons off and on for 3 months, I knew it was time to get a reliable vehicle. With so many to chose from, I was hesitant to go to a dealership. From the minute I walked in the door at OBrien Mitsubishi in Normal Illinois, the staff made me feel comfortable and listened to my needs. They found me something that fit my needs as well as my budget. My salesman, Cory Raley was able to get me the vehicle I needed for my unique family situation. In a matter of no time I was driving away in my new vehicle. It’s only been a week now, but I sure do love my 2019 Mitsubishi Outlander. Thanks O’Brien Mitsubishi !!! More

"Exceptional" We we in a terrible car crash--dealing with insurance and banks and such. Jay Miller helped us successfully navigate the path to getting a great new M We we in a terrible car crash--dealing with insurance and banks and such. Jay Miller helped us successfully navigate the path to getting a great new Mitsubishi Mirage G4 after our previous G4 "gave its life" to save ours in the crash. Superior customer service--Superior/Safe automobiles! More

Great experience It was an overall great experience. There was no pressure to buy from the dealership. In fact we got to look at the cars on the lot without anyone com It was an overall great experience. There was no pressure to buy from the dealership. In fact we got to look at the cars on the lot without anyone coming out to hound us which is very refreshing. Salesman Jay Miller really worked with us on the price. He was really working for the customer rather than the dealership. Would buy from him again! More