O. C. Welch Ford

Professional and caring about me and my needas a individual Scott and the staff at OC Welch were so helpful! When I entered the facility, I had no transportation. Scott had come to my home and picked me up and Scott and the staff at OC Welch were so helpful! When I entered the facility, I had no transportation. Scott had come to my home and picked me up and in six hours I drove away in a new car. I would have never believed it but Scott and team worked a miracle! If you need to get back on your feet go see Scott and team at OC Welsch on 278 in Bluffton, SC, you will be taken care of !? More

Never disappointed I bought my new Mustang here and this is the only dealership where I have it serviced. Outstanding customer service no matter how busy they are! I h I bought my new Mustang here and this is the only dealership where I have it serviced. Outstanding customer service no matter how busy they are! I have also been very pleased with service on my car. In 5 years, I have had one 'do over'. O C's service department is outstanding! I can always count on a fix to any problem with my car. When I am in the market for another car, I will definitely be back! More

Very positive Why Ms Shannan Tanner found me in the lounge She reviewed my records w me and took care of my Ford Taurus 2013 Then Mr Cummins took a couple of min Why Ms Shannan Tanner found me in the lounge She reviewed my records w me and took care of my Ford Taurus 2013 Then Mr Cummins took a couple of minutes to look at a few items for my next visit More

Southern hospitality I was having trouble with my 2017 Fusion 12 hours away from home. One of the employees Cindy, although very busy, managed to be courteous and kind to I was having trouble with my 2017 Fusion 12 hours away from home. One of the employees Cindy, although very busy, managed to be courteous and kind to two elderly women (my friend and I). Her kindness in relieving my anxiety was very appreciated. Other employees exhibited the attitude that was similar. I can see why this dealership is so busy. More

Nancy Andrews is service dept Nancy Andrews was pleasant, efficient, gave accurate costs of repair and time involved. I give her a top rating. Nancy also has a great sense of humo Nancy Andrews was pleasant, efficient, gave accurate costs of repair and time involved. I give her a top rating. Nancy also has a great sense of humor making service more pleasant. More

Unexpected major repair for my Ford F250 Super Duty Diesel During our visit to Hilton Head Island, our F250 lost the high pressure oil pump causing engine to shut down and leaving us stranded on the highway. During our visit to Hilton Head Island, our F250 lost the high pressure oil pump causing engine to shut down and leaving us stranded on the highway. OCX Welch agreed to receive our vehicle and repair. Job was completed during our stay on the last day. Returned to Wallace, North Carolina without a hitch. Mechanic and Service Writer were very professional and knowledgeable. Would recommend to friends if in the are and in need of vehicle support. More

Great service & friendly employees !!! After an overnight trip from Pittsburgh, Pa. to the Hilton Head area my 2007 Town Car was covered with bugs. Since I was not familiar with the area I After an overnight trip from Pittsburgh, Pa. to the Hilton Head area my 2007 Town Car was covered with bugs. Since I was not familiar with the area I had no idea where to get my car washed I saw the Ford sign and thought they might direct me to a "good" local car wash. I stopped in the service area and talked to two young ladies (Jessica & Mallory) behind a service desk, and asked them about a local car wash. They said to hold on a second and one girl walked into another room and returned with another young lady (Terri) who said she was a service manager. I told Terri my problem and she said they would take care of getting my car washed. One of the other girls, Jessica or Mallory, took my car and said she would wash it herself in the dealership wash area. When she returned a short while later, she had a small spray can and a cloth, which she used to remove the more stubborn bugs. When she was finished the car very clean and shiny. I asked how much this was going to cost me and she said nothing !!! I feel the three young ladies went out of their way to help me and they deserve a big raise !!!! More

Stess-free and timely experience We felt blessed that Scott Henthorn made this car buying experience stress-free. He made every effort to make sure we understood the ins and outs on t We felt blessed that Scott Henthorn made this car buying experience stress-free. He made every effort to make sure we understood the ins and outs on the car and offered his number in case we had other questions or concerns. We were truly amazed also that he was able to complete all the paperwork etc. in a timely manner. More

The customer is king at OC Welch! Donnie Brown was fantastic in helping us buy and get to know our new Explorer. He knows his stuff and never stopped working to be sure we had what we Donnie Brown was fantastic in helping us buy and get to know our new Explorer. He knows his stuff and never stopped working to be sure we had what we needed - even after the deal was closed. His laid-back good humor masks a determination to get everything right. We enjoyed doing business with him and hope he's still at OCW when we shop for our next vehicle. Kudos to Paul Tindall, Tom Landry and OC himself for their help in making us feel at home. This is a dealership where the customer rules! More