O'Donnell Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mohan Dua

My Review of O'Donnell Honda:
I bought my first Accord from O'donnell in 1999. I thought, after driving it awhile, it was the highest quality car I had bought to date. The service manager, Jerry Ferr, was always helpful and the entire service team friendly and proficient. My only service requirements over the years have been for oil changes, tire rotations and brake replacement, and timing belt changes at 100K miles. One of the great things about the O'donnell dealership is that I can call from the road for an oil change or service and almost always can take the car in immediately. The reliability of the cars and good service has sold me on Hondas. Both my daughters have bought Hondas there and I've bought three over the last 11-12 years. My wife bought a Honda elsewhere but it was serviced at O'donnell throughout it's life. That car was traded last week for a new Accord. By the way, I am not related to anyone form the dealership, just satisfied. Dyle Hatmaker

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Corker, Christine DiNatale

My Review of O'Donnell Honda:
Back in 2003, I purchased a Honda Civic EX sedan from O'Donnell Honda because they gave me the lowest price among several Baltimore-area Honda dealerships. Since then, I had continued to bring my car to O'Donnell Honda for routine maintenance and service because I found their service center to be quite reasonably priced, fast, and friendly.

Unfortunately, my car was totaled in an accident last month, putting me in the market for a new car. After considering a few possibilities, I decided to get another Honda Civic EX. So once again, I received price quotes online from about 10 Washington and Baltimore area dealerships for a 2010 Honda Civic EX sedan with automatic transmission. And once again, O'Donnell Honda was able to give me the lowest price without any hassle or haggling involved. Although, it would have been nice to receive some kind of customer loyalty discount for being a repeat buyer.

Overall, the experience was very good, pressure-free, and smooth. Having experienced some other area dealerships where the salespeople are constantly pressuring you either by phone, by email, or in person, it was a very welcome gesture by O'Donnell Honda to appear so laid back. The only hiccup I experienced was that during the detailing of the car for delivery, O'Donnell Honda discovered some scuffs on the bumper of the Civic (likely from the massive shoveling and snow removal effort from the snowstorms earlier in February).

They offered to give me a different Civic to take home that day, but that one was the only one they had in dark blue, so I let them keep it two extra days so that their body staff could buff and polish out the scuffs without charge. They apologized many times for that inconvenience, but with the amount of snow we got this winter, it's bound to happen to every dealership in the area. At least they were forthcoming about it and told me about the scuffs and didn't let me drive off the lot with a new car with scuffs that I would find later.

I highly recommend O'Donnell Honda for all those who know they want to buy a Honda and are looking for the lowest price without haggling and are looking for excellent customer service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Musa Musa

My Review of O'Donnell Honda:
This is my third new car purchase from O'Donnell Honda - and it was a great experience similar to my prior purchases. In addiiton, the service dept is great. I asked for a quote via email, the quote was sent within the hour, and that was the price I paid ... with absolutely no hassles involved. I will continue to buy new cars from O'Donnell Honda, and also get my cars serviced there.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Askin, Mr. Boswell, and Christine DiNatale

My Review of O'Donnell Honda:
I was looking for a car for a while. I wasn't sure what I wanted. I am in sales and need a car or SUV with room as well as luxury. I went on the internet and emailed O'Donnell Honda for the price of the Pilot.

Within a half hour I had the price of each model of Pilot to help me decision and the name of the salesman who would contact me. I was contacted exactly when I was told I would and set up an appointment.

I met Terry Askin my sales person and he went over all my choices and gave me the pros and cons of each choice. These are things I wouldn't have thought of.

After out meeting I told Terry I wanted to think about it over night. Terry was very agreeable to that and I told him I would be back in the morning when I made my decision. I came beck and purchased my car.

The paperwork was a breeze it took about a half hour. In finance Mr. Boswell offered me choices of extras and I went with a 120 mile 8 year transferable warranty. I was in car heaven.

I was out of the dealership with my new car as soon as it was cleaned and inspected for me to take. This took a total of about 1 and 1/2 hours.

No pressure and a great car. That is what I wanted and that is what I got.

I will recommend everyone that I talk to about cars O'donnell Honda.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Sommerville

My Review of O'Donnell Honda:
Thgroughout the car buying experienced I was treated in a professional, courteous, respectful 'no hassle' manner by all personnel with whom I had contact which included Mr Brian Schenk, VP/General Manager and Mr Jerry Somerville, Senior Sales Consultant. I and my wife , were satisfied by the responses to our questions, and discussions of the various models available. We settled on a 2010 Honda Accord, for a fair and honest deal. I also want to commend members of the Service Department
for their efforts installing additional options on the car included in the deal. Based on my and my wife's experience we highly recommend ODONNELL HONDA, as a dealership , not be overlooked, by anyone who is interested in purchasing a Honda vehicle. Both the sales and service departments are staffed with professional,capable, and 'up front' people willing to provide to you the best service possible.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: RICHMOND LEE

My Review of O'Donnell Honda:
I was satisified with my car that is CIVIC. I was impressed to Mr.Lee's service and kindness. He easily and exactly explained to me for Honda CIVIC. Now, I trust him implicitly. So, I will introduce my friend who has no car to Richmond Lee. Thank you

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Musa

My Review of O'Donnell Honda:
We had a great experience at O'Donnell Honda. We walked in and got taken care of immediately. Musa showed us around the lot and got our test drives set up. He gave us all the details we asked for, but was never trying to "sell" us anything. He was not pushy in the least. The price we got was very fair and honest, and Musa broke down all the separate costs for us so we could come to an agreement on a final total. Financing was easy and quick. Our only complaint was that it took a while between choosing the car and working on the financing details. It was about an hour wait. Overall, it was a great car buying experience, and we would highly recommend O'Donnell Honda.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Garvey

My Review of O'Donnell Honda:
Mike was excellent to deal with both in person and on the phone. He responded to every request promptly and professionally. He was ready with all the paperwork and options to make the process run smoothly. He went out of his way to provide the necessary information to help us make decisions that were the most appropriate for our needs. Mike demonstrated exceptional salemanship and we will gladly refer friends and family members to O'Donnell Honda.

Norma Hayward

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Melvin

My Review of O'Donnell Honda:
My mom and I stopped by Odonnell Honda simply looking for a used Odyssey but Mr. Melvin was very knowledgeable about Honda's and when he came back with the interest rate..we couldn't pass it up. We walked up to Honda's parking lot looking at the minivans and Mr. Melvin was the only salesman that came out to see if we needed some help. That was impressive. I'm very pleased with his customer service skills. Excellent job John! I love my new Honda Odyssey!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ron/Rose/Jamie

My Review of O'Donnell Honda:
My Honda, which I purchased new in June of 2009, was backed into by a Dodge Ram the day after Christmas. This created a problem for repairs, because I was moving out of state 14 days later. I called O'Donnell Honda and was able to speak with someone immediately about my problem. Although they were busy because of a big snow storm, they were able to let me bring my car into them the next day promising my repairs would be done in time for my move. They stayed in touch with me throughout the entire process, and took care of all the additional issues with the insurance company directly. My car was done 1 entire week prior to my move, and they even had time to do my standard service (oil change, etc). The repairs look perfect, and my car even smelled nice when I picked it up - not the typical motor oil/garage smell I experienced at other service centers. I would consider driving my car back down to O'Donnell Honda from PA where I am moving if it ever needed more repairs because I am so highly satisfied.

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