O'Donnell Honda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mohan Dua and Ken Novak

My Review of O'Donnell Honda:
Excellent customer service and buying experience! I was treated with respect and whole process took much less than I would have anticipated. The whole experience made buying a new car fun and I can't wait to do it again. I would highly recommend this dealership to anyone. And will be buying from them again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: J.Somerville, D.Boswell, G.Boswell

My Review of O'Donnell Honda:
I went to O'Donnell Honda to purchase my new Honda, And WOW what a great experience. I have purchased many new cars in the past, And this one was definitely the best.. Very Professional, NO GAMES. My salesman Jerry Somerville was just the best (Thanks Jerry) Honest and gave me the best price the first time!! And as for the Dynamic duo Dale & Glenn Boswell. They are sales and finance managers. Just awesome guys, They made everything go perfect. Can't say enough good about those two. Honestly everyone that day and the whole experience was great. And I know you will say the same after your visit to the Dealership. Thanks All.....

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Sam

My Review of O'Donnell Honda:
I went there to check out a used Acura TL. The car obviously had an accident. The sales person did not want to admit that. He raised his voice and said he inspected the car and it had no accident. I pointed out the gaps between the hood and the grille were not the same width on both sides. He said the gaps were even. I did not brother to tell him that the hood was repainted. The sales person was rude. I left immediately.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Merle L.

My Review of O'Donnell Honda:
Our interaction with this dealership was strictly through e-mail. The initial communications were cordial, but changed after we informed the sales person we were interested in the CARS rebate. In any case, we received two "non-CARS eligible" quotes for the same car, one week apart. (Each quote is valid for only 3 days.) The second quote was over $700 more than the first. Neither quote provided details, such as the options included, making it difficult to compare quotes from other dealerships. At the end, we bought from Heritage Honda of Parkville - they were the complete opposite ... high ratings, pleasant to work with, provided a detailed quote with ample time to respond, and came in over $700 less. A detailed review of our experience was posted 8/26.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: 3

My Review of O'Donnell Honda:
They damaged my car swapping out a part. They lefts gouges on the body taking out chunks of paint. This was pointed out before I even drove off the lot. The Service rep tried to play it off. But gave me her service managers card.

The service manager would not apoligize or take blame. He tells me that his mechanic said that the marks were there already. Then changes the story a few minutes later. Throwing in that maybe he did damage it but didn't notice. Which is highly unlikely. Unless the person was blind. Furtheremore, he talked down to me as if talking to a child. Then proceed to tell me take him to court if I dared. I was tempted. Considering the amount of trouble they were giving and his attitude I was really tempted..

Avoid this lousy dealership full of liars, incompetent service personel, and hostile workers.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Brown, Kathy Tabling, Jerry Furr, Ken Novak, Terry Askin

My Review of O'Donnell Honda:
Excellent service and sales department! Have bought many cars from them was treated great. Service does a great job of maintaining my vehicles. They always seem to be very serious in making sure I am happy. I have been buying cars from O'Donnell for many years now and will continue to do so. Great job!

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jason Grunder, Ken Novak, Brian Schwenk

My Review of O'Donnell Honda:
After leasing my vehicle and taking it home, I have been lied to by the salesman regarding his supervisor, and ignored by both the new car manager and the general manager of the dealership. I was given false information by the salesman the day I got my car. Had I been given accurate information the day I went into the dealership regarding insurance coverage, there is a possibility I would not have gotten the model of car I got. I explicitly requested information regarding insurance coverage, and was given misinformation. I would not have minded had I been told "I don't know the answer to your question." (This was what was told to me after I sent several emails requesting the information). Instead I relied on the false misrepresentation of the salesman, and now have extra monthly expenses that I did not factor into (but would have liked to have been able to) for my new car. I specifically asked if I neede full coverage, or what type of coverage I would need for a lease because I was under the impression I needed complete coverage. (I am from a different state, and was unaware of how MD insurance coverage worked in regards to leasing). Instead of relying on myself, I stupidly listened to the salesman. I pulled up my account insurance information at his desk, showed him the coverage I had, and he said it would be fine. My issues are 1) I was given misinformation and then 2) when I gave the salesman a chance to remedy it, he was rude and lied to me about his supervisor. When I explained the situation to his real direct supervisorvia email, he ignored me. When I explained the situation to the dealership's general manager, he ignored me. I don't care about paying extra money for insurance. It's fine. The problem I have is that I was treated wonderfully, until I drove off the lot, with my contract signed. Then, it was as if I was never their customer.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Brown

My Review of O'Donnell Honda:
Been going to this dealership for nearly 5 years for service. Haven't had a lot to complain about. Waiting area is clean, has good amenities and now provides Internet connection. Car (interior) comes back as clean as it went in (not cleaner unfortunately but hey). And work done has been problem free. Overall a good experience.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Jason

My Review of O'Donnell Honda:
They outright lied to me on prices and my trade-in. Don't trust them: they'll be nice to you for a while, then treat you like an animal.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Joe Duffy

My Review of O'Donnell Honda:
Over the phone, I confirmed with O'Donnell that the problem with the car I had bought from them was covered under an extension of the warranty, and that I would not be charged for the repair. When I brought the car in, the service advisor told me that I had to be prepared to pay for the repair, and that they might not fix the car under the warranty. When I complained politely, the service advisor told me to leave, that O'Donnell would not have anything more to do with me, and would not fix the car.

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