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O'Steen Volkswagen

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.8
252 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 252 reviews

August 31, 2025

Best car buying experience I have ever had, no pressure, no unwanted dealer options or surprises in the finance office. The whole team/staff was professional, friendly and knowledgeable about the vehicle be More

by jem
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that your car buying journey with us was pressure-free and transparent, with no surprises along the way. Our team takes great pride in providing professional, friendly, and knowledgeable service, and it means a lot to know that it made a difference for you. We truly appreciate your recommendation and look forward to assisting you again in the future!-AS

August 31, 2025

The team was helpful in finding us the right vehicle, and were open and transparent as we worked through inspections which made it very easy to decide on closing the deal. More

by Mjp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2025 -

O'Steen Volkswagen responded

Thank you for sharing your experience! We’re delighted to hear that our team was helpful and transparent throughout the process. Making sure you feel confident and comfortable during inspections and decisions is very important to us. Congratulations on your new vehicle! If you ever need anything else, don’t hesitate to reach out.-AS

August 27, 2025

Philip was very good. No high pressure. Helpful and personable. we did a cash deal so no financing. They worked with us some on pricing. I feel like we got good value More

by beekun52
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip
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Aug 28, 2025 -

O'Steen Volkswagen responded

Thank you for sharing your experience! We're so glad to hear that Philip provided helpful, pressure-free service and made the process smooth and straightforward for you. It's great to know you felt you received good value—we always aim to make sure our customers leave feeling confident in their purchase. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything down the road!-AS

August 20, 2025

Scott was very professional and helpful! He help us to set up our phone and explained everything thoroughly! This is our 5th car purchase from O’Steen Volkswagen. We are very pleased with More

by sherrillb64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Wrye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Ferrier
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Aug 20, 2025 -

O'Steen Volkswagen responded

Thank you so much for your continued loyalty and for taking the time to share your experience! We're thrilled to hear that Scott provided such professional and helpful service—he’ll be glad to hear your kind words. It means a lot to us that this is your 5th purchase from O’Steen Volkswagen. We truly value your trust and look forward to serving you again in the future! Enjoy your new vehicle!-AS

July 31, 2025

I have worked in Car brand for more 10 years and have never came across a messed up dealer like this. They were super slow and got the requested car wrong, to add it up they orchestrated a story to justi More

by Melwyn Daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew D
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

O'Steen Volkswagen responded

Melwyn, we are equally frustrated that we were not able to identify which vehicle you wanted when you negotiated the transaction with the team, we will use this as a teaching opportunity to make sure we are up front and transparent on the vehicle selection prior to locating a vehicle from another dealership. please reach out to Chuck Wrye general manager at 904 322-5100. so that we can further discuss your recent visit and maybe regain your trust in choosing us again in the future. Thank you.

July 03, 2025

Friendly and professional, not pushy. Leo did a great job guiding us through the buying process. Ali was great as always! Definitely recommend O’Steen Volkswagen! More

by tpmomto3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Jabber-Ansari, Jesse
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Jul 07, 2025 -

O'Steen Volkswagen responded

Thank you so much for the great review! We're happy to hear that Leo made your car-buying experience smooth and stress-free, and that Ali was once again a pleasure to work with. We truly appreciate your recommendation and your continued support of O'Steen Volkswagen. Enjoy your new vehicle, and let us know if there's anything else we can do for you!-AS

June 26, 2025

The transaction was smooth and professional. I’ve dealt with this dealer for close to 10 years. I highly recommend O’Steen VW. More

by jfrankwilson23
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

O'Steen Volkswagen responded

Thank you so much for your continued support over the past 10 years! We're so glad to hear that your recent experience was smooth and professional. It truly means a lot to have loyal customers like you, and we’re honored by your recommendation. We look forward to serving you for many more years to come!-AS

June 21, 2025

This is the only place that I will buy or lease a car. They are fair and professional and the service is top notch. More

by style.framing_7t
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Miller
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Jun 23, 2025 -

O'Steen Volkswagen responded

Thank you so much for your loyalty and for sharing such a wonderful review! It means a great deal to us that you trust our team as your go-to place for buying or leasing a vehicle. We take pride in being fair, professional, and delivering top-notch service every time. We truly appreciate your continued support and look forward to serving you again in the future!-AS

June 18, 2025

Very professional, courteous, respectful of the process. Everything was explained. No cat/mouse. I asked: " make a profit, treat me fair". Mission accomplished. More

by pevans812
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc T
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Brandt was First Class, all the way. Never wavered. Represented the dealership very well. He made a profit without making me feel dumb. Great respect for his professionalism. Well Done !
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Jun 19, 2025 -

O'Steen Volkswagen responded

Thank you so much for your thoughtful review! We’re glad to hear that you had a transparent and respectful experience with us — that’s exactly the kind of process we strive to deliver. Your trust means a lot, and we’re happy we could meet your expectations by keeping it fair and straightforward. We look forward to serving you again in the future!-AS

June 17, 2025

A great car experience! It was easy and pretty fast! Everyone was honest and upfront with us. We would definitely buy another car from here! More

by emereysmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

O'Steen Volkswagen responded

Thank you for the wonderful review! We're so happy to hear that your car-buying experience was smooth, fast, and honest—just the way it should be. We truly appreciate your trust and kind words, and we’d be thrilled to help you again when you're ready for your next vehicle. Enjoy your new car!-AS

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