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ODaniel Ford Mitsubishi

ODaniel Ford Mitsubishi

631 Lincoln Highway West
New Haven, Indiana 46774

Sales: (888) 407-0954
Service: (260) 748-6260
Parts: (260) 748-6280

ODaniel Ford Mitsubishi
Manufacturer: Ford

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  • Customer Service:

    4.8

  • Quality of Work:

    4.8

  • Friendliness:

    4.8

  • Overall Experience:

    4.7

  • Pricing:

    4.5

24-Month Rating

based on 28 reviews

4.7

4.7 out of 5

55 lifetime reviews

ODaniel Ford Mitsubishi

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Certified: ODaniel Ford Mitsubishi

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, ODaniel Ford Mitsubishi has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About ODaniel Ford Mitsubishi
Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Ford of your choice. At O'Daniel East, our goal is to assist you in making a confident decision. Our friendly, professional sales staff is here to answer your questions and listen to your needs. Whether you're shopping new or used, we're here to help with your vehicle search. Our well-stocked inventory includes popular Ford models, including Ford F-150, Taurus, Ford Mustang and Ford Escape. Wherever you live in the Fort Wayne area, or if you're driving from Defiance, Decatur or Auburn, we’re ready to serve you. Make Ford Dealers Fort Wayne the first stop in your search for a new car, truck or SUV.

Commitment to customer care at O'Daniel East doesn't stop with your vehicle purchase. Our New Haven Ford Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs. Work done quickly and correctly with excellent service is our goal with every vehicle, every time. Whether your car is the latest model or a few years old, a Ford or other brand, we can take care of it with service at competitive prices. We run service specials all the time and recommend you frequently visit our Web site to learn about them.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

clarks32109
4/29/2013 2:47:32 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill Ford Bill Ford
Mike PocciMike Pocci

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of ODaniel Ford Mitsubishi:

We have now bought 3 cars from Mike Pocci and will continue to deal with him. He and Bill Ford are great to work with!

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Jamielynn1286
4/26/2013 4:48:50 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Phil SwaidnerPhil Swaidner

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    4.6

My Review Of ODaniel Ford Mitsubishi:

Phil,
I really appreciate your kindness and understanding. You have by far been the best salesman and I will definitely send people your way when looking for a car. It's hard now a days to find car salesman that are not just out to "get a buck or two" and buyers being unsure if they made the right decision, but you have went above and beyond all of my request and have been so helpful from the first day I drove on your lot to just look at vehicles. So I thank you for that more than you can imagine.



I hope you have a great weekend and sell 20 cars today!!!!!! :D



Jamie McMillen

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Thegolfnut
4/24/2013 6:08:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony BallingerTony Ballinger
Mike Everson Mike Everson

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of ODaniel Ford Mitsubishi:

Tony Ballinger of ODaniel Ford was great to work with on the purchase of a used Honda Accord Coupe. Tony was very honest throughout the buying process and went the extra mile in answering all my questions about the car and its service history. Tony even had the car detailed both inside and out prior to my visit to the dealership for a test drive. I would highly recommend Tony and the staff at ODaniel Ford.

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nanalove
4/16/2013 9:22:59 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Phil SwaidnerPhil Swaidner

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    4.6

My Review Of ODaniel Ford Mitsubishi:

Eager to please, found "my" car in Michigan and got it to me withing 2 days. I felt a little pressure during the deal making time, but that is difficult for me. I am confident I can return to them at any time and have new aspects of my car explained. Friendly, courteous - love the small town atmosphere.

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hiboy
4/14/2013 4:05:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
John DoreJohn Dore
Jeff O'Daniel Jeff O'Daniel

  • Customer Service:

    1

  • Quality of Work:

    4

  • Friendliness:

    2

  • Overall Experience:

    1

  • Pricing:

    1

  • Overall Score:

    1.8

My Review Of ODaniel Ford Mitsubishi:

I made a deal for a new car and they assepted it but later they changed it to favor the business and I got scammed out of $1000. They don't keep their word and will scam you any way they can. To make it worse Jeff went along with the scam.

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oliviahill222
4/14/2013 2:00:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Roy Roberts Roy Roberts

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of ODaniel Ford Mitsubishi:

Had a great vehicle-buying experience. Roy was fantastic! He worked diligently to find the vehicle we wanted that was within the price range we could handle. His persistence was successful because after our initial visit to the dealership, we loved the new Ford Explorer but also knew there was no way we could afford it. We also didn't want to settle for the base model of this vehicle either. He kept in communication with us and brought us back in to discuss other options and was able to locate a model that wasn't completely out of our price range and yet still included some of the features we really wanted. We were quite pleased with our purchasing experience. His approach made us feel valued but also didn't use the hard-sell method that usually makes me flee from a dealership. He was able to look at our trade-in, our credit score, and our income and provide us with a realistic and honest picture of what which vehicle we could afford and qualify for. Thanks again to Roy and O'Daniel Ford New Haven. We love our new Ford Explorer!

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hardster57
3/1/2013 6:57:06 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony BallingerTony Ballinger

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of ODaniel Ford Mitsubishi:

From the start Tony was very informative and helpful. The selection of vehicles on the lot and on your website was great, for what we were looking for. Only issue that we had is the quality of the tires on the vehicle we purchased. Also after taking ownership and really looking it over on the features noticed driver side floor mat was missing and the little tray that goes in the center console. Although i dont beleive it to be are salesman fault or the venue he works at, but perhaps the Odainels on Illinois Road were the car was being held at. Overall Odainals of New Haven and Tony Ballinger made are experince great. Thanks

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claudia39
2/7/2013 12:26:56 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony BallingerTony Ballinger

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of ODaniel Ford Mitsubishi:

Tony is very informative and personable. Working with this group was a Great experience...willing to go the extra mile for you...making sure you were satified before you pulled off the lot. I was introduced to the auto parts team, the management team, and the other sales. Knowing when I came in for anything they are all willing to help. Thank You again Tony for everything ..God Bless

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baldy60
12/13/2012 7:10:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tony BallingerTony Ballinger

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of ODaniel Ford Mitsubishi:

Tony was very professional, not pushy. Gave us an excellant price and exactly the vehicle we were looking for. I look forward to working with him in the future.thanks tony for the best car buying experience ever!!!

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Laverne Lafrentz
12/1/2012 4:45:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike Everson Mike Everson
Phil SwaidnerPhil Swaidner

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of ODaniel Ford Mitsubishi:

Phil and Mike were very helpful, informative and answered all questions that we had. They were thorough and made sure that we understood what was being talked about. We really appreciated the friendly, not pushy atmosphere that was given at this dealership. So many times in the past we have felt pressured by salesman and we did not at all.

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