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ONYX Automotive
Omaha, NE
165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 165 reviews
August 20, 2017
Great Job They were very friendly and helpful and made sure my car was well taken care of. Tim kept me fully informed about the entire process. Text message was They were very friendly and helpful and made sure my car was well taken care of. Tim kept me fully informed about the entire process. Text message was great for knowing what was going on. More
by Tdavid1
Employees Worked With
Tim
Helpful August 19, 2017
love this dealership Great service, wonderful and knowledgeable staff!. Kristen Patterson is a top notch and we will be going back for service and sales from now on. Great service, wonderful and knowledgeable staff!. Kristen Patterson is a top notch and we will be going back for service and sales from now on. More
by Nicbisc22
Employees Worked With
Kristen Patterson
August 19, 2017
Lr4 service Tim was very helpful and his communication was spot on. Will recommend him to my other land rover family members. Service was what I expect fro m land Tim was very helpful and his communication was spot on. Will recommend him to my other land rover family members. Service was what I expect fro m land rover. More
by Kirbym
Employees Worked With
Tim land rover service.
August 18, 2017
Great experience Very helpful, kind and attuned to my needs. I couldn't have asked for better service. Kristin was wonderful and keep me informed in a good timely mann Very helpful, kind and attuned to my needs. I couldn't have asked for better service. Kristin was wonderful and keep me informed in a good timely manner. More
by Jnswan
Employees Worked With
Kristin Patters
August 18, 2017
Great service! Thank you Kristen for figuring out the issue with my car, special ordering the part and getting it back to me so quickly! Drives great and looks good, Thank you Kristen for figuring out the issue with my car, special ordering the part and getting it back to me so quickly! Drives great and looks good, too! More
by Vroomgirl
Employees Worked With
Kristen
August 17, 2017
Kristen is the Best! Kristen is always so helpful in service and makes the whole process a breeze! I'd recommend BMW to anyone because of the entire team! Kristen is always so helpful in service and makes the whole process a breeze! I'd recommend BMW to anyone because of the entire team! More
by jp1234
Employees Worked With
Kristen
August 08, 2017
Brutal customer service and lack of communication I have been a long time customer at BMW Huster Auto Group in Lincoln and recently moved to Omaha and thought we'd give this BMW dealership a try. WHA I have been a long time customer at BMW Huster Auto Group in Lincoln and recently moved to Omaha and thought we'd give this BMW dealership a try. WHAT A MISTAKE! I pulled in and nobody really cared if I was there or not...told them who I was and that I had an appointment. Service folks acted disinterested in me and I had to ask them multiple times if they had the information they needed. Six hous later after I dropped my BMW off for an oil change and replace spark plugs, I'm not contacted by anybody so I call the service center. They are gone for the day and didn't even bother to call me to inform me that they needed my vehicle overnight. Long story short, I had a discussion later in the evening with the Service Manager and my vehicle was delivered almost 24 hours after I'd dropped it off to my home. I'll go ahead and drive the extra 40 miles to Lincoln to save me he headache of dealing with these folks! Trent M - Elkhorn More
by tmorgan
Employees Worked With
Robert
August 08, 2017
Always friendly and prompt Although this dealership is extremely busy, the staff is always courteous, friendly and make me feel valuable. Love the new texting feature! Only imp Although this dealership is extremely busy, the staff is always courteous, friendly and make me feel valuable. Love the new texting feature! Only improvement needed is the ability to request a loaner vehicle when setting up service through the website. Otherwise overall wonderful More
by Ginnyw
Employees Worked With
Kristen
August 07, 2017
Very good! Very nice and always on time. I like that she gave me a time frame when the car would be done and text me a head of time. Car was nice and clean Very nice and always on time. I like that she gave me a time frame when the car would be done and text me a head of time. Car was nice and clean More
by Kathy s
Employees Worked With
Kristen patters
June 12, 2017
Lost a 10 year BMW owner I LOVE BMW cars. I owned 5 in 10 years. After the dealership changed ownership, service was terrible. It was an automatic response any time you called I LOVE BMW cars. I owned 5 in 10 years. After the dealership changed ownership, service was terrible. It was an automatic response any time you called they couldn't get you in for 2 weeks. I had the tires changed and they had my car for 2 full days. I finally decided the service was horrendous enough that I would get rid of my much loved 650 which I had purchased new a few years prior. I intended to be a life-long BMW owner but new ownership changed that. I went to a different luxury dealer in town and have been blown away by their excellent service in comparison to H&H. I would love to own a BMW again but would have to go to Lincoln to do so and that is very inconvenient for me. I went from being an evangelist for the brand to someone who warns people about the poor service they will receive. So it costs me a car I love, but it cost them literally hundreds of thousands of future business from me and those I know. More
by FormerBMWowner
Employees Worked With
Multiple people in service department
