Oakland Acura

Reason for Visit: Sales

I recommend this dealer: No

My Review of Oakland Acura:
I was shopping for 2007 MDX in May 2007. The reply email from the dealer is with 24 hours. The quote is one of the best. The sales was polite, but I am not comfortable the way she tried to sell the vehicle. She always said the vehicle is in high demand, and in limited supply. The implication is that I needed to buy now. I did my research on the availability of the vehicle in the local area, and knew the market condition - I think she was not telling the entire truth. Because of this, I did not buy from her.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Oakland Acura:
I found the staff to be very courteous and professional. And after shopping for similar service I found the dealership repairs to be a better value in my opinion. They gave me a new Acura TL to drive while my car was being repaired

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Oakland Acura:
I bought a vehicle long distance. I knew there could be problems but this was beyond ridiculous! Vehicle listed had leather which it did not.Was supposed to have had floor mats. I am still being promised every few days, not seen any mats. Promises made during sale, unfullfilled. Messed up Shippers pay, what a Circus! I can not get my car tagged, they sent the Title to the wrong place and it is now my problem. I have 2 days to get tags before I am fined. It has been a month of HELL trying to work with this Dealer who does not seem to know what they are doing. Good Luck!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Oakland Acura:
Oakland Acura is full of crooks from sales to service to the owner. I purchased my car there and had it serviced there for six months. Then my car was stolen from my locked garage. I made the mistake of taking it to Oakland Acura to be repaired once it was recoverd. The list of complaints is long. The car had been stripped by professional thieves who had the codes to my Acura alarm, radio alarm and wheel locks. First they low-balled the insurance company on the repair cost at less than $10k. The ultimate cost was $17k a price at which the insurance co. would have replaced my car. The work was so shoddy that they let me drive out with a clearly malfunctioning exhaust and bent front suspension. It took them over 30 days to repair what it took the experienced Acura thieves a few hours to strip. Incredible.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Oakland Acura:
My experience with Oakland Acura service department hasn't been good and would not recommend them. After driving into their service area in the afternoon I was pretty much ignored for some time, and there were no other customers! I've brought my car in for scheduled service and their work is just so-so and overpriced. You would do better at a good independent shop. If you have an issue or complaint after their service work their attitude is one of indifference and unconcern. You pretty much get a &quot;if you don't like it, tough.&quot;<br>I say, go somewhere else and don't go to Oakland Acura!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Oakland Acura:
Went thru the Autospies Platinum Service which help direct us to Oakland Acura for our (wife's) 2004 Redrock Pearl MDX with Navi/RES. John Bruno, who is the Fleet and Internet Sales Manager, gave us a great price on the car and accessories. No B.S., no games. We were to pick up the car on a certain date when he said that not all accessories had been placed due to special order. To make up for the delay(which was 1 day) he offered to drive the car to our residence for free (70 miles). All we had to do is sign and give him the checks. He even stayed around to explain the &quot;workings&quot; of the SUV. No pressure &amp; a fantastic buying experience with John and with 001 of Autospies Platinum Service.

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