Ocean Honda of Hanover

Brought my car in for a new alternator as I was stuck and couldn't bring it to my trusted independent Honda repair-tech. They replaced the alternator but I question the parts they put in and the story they couldn't bring it to my trusted independent Honda repair-tech. They replaced the alternator but I question the parts they put in and the story they gave me (had to go 30 miles to another dealer, blah, blah, blah) and the fact that my car "dissapeared" during the repair process. All of this with a real sympathetic tone and face (key word is really "pathetic"). They charged me full retail (I guess their right but shows they are unwilling to work with a customer or retain future business) and the best part is the tech who worked on my car STOLE the gas-shocks that hold the hood open. They swapped my brand-new ones for someone elses used ones. They think I wouldn't notice but I just put brand-spanking new ones in five months ago. The ones they stole from me don't even hold the hood open. I have been there many times to buy parts (as I never really trusted them) and hear the same BS lines they give to every customer at the service desk. "We've not heard of any problem with that on your car" when they know there is a Technical Service Bulletin or Honda has refused to repair it. They then rake these poor souls over the coals. This time, it was my turn. DO NOT GO THERE! READ OTHER REVIEWS! THERE ARE TOO MANY NEGATIVE POSTS TO TRUST THESE THIEVES. THESE PEOPLE ARE UNETHICAL AND STEAL YOUR MONEY, CAR PARTS, AND MOST OF ALL, YOUR TRUST!!!! If you have to, rent a bike before trusting them. More

I got the car I wanted for the price I wanted with no hassle. The salesman, Bob Thorne, was a pleasure to work with. He was low key, played no games, and answered my questions honestly and accurately. I hassle. The salesman, Bob Thorne, was a pleasure to work with. He was low key, played no games, and answered my questions honestly and accurately. I detected no BS. If he didn't know something he just said so. James Sylvestre, business manager, again applied no high pressure sales tactics. He just described the applicable warranty products he had to offer. He impressed me as a caring and concerned person. The best interaction I have ever had with a car dealership. More

Although some other local dealerships may be similar in what they offer the consumer, we are happy to share our satisfaction with our 3rd vehicle purchase from Weymouth Honda. While some other dealerships what they offer the consumer, we are happy to share our satisfaction with our 3rd vehicle purchase from Weymouth Honda. While some other dealerships seem to train their staff as actors in terms of customer care and in terms of friendliness and reliability, Weymouth Honda's team demonstrates a mutually compatible, mutually supportive, genuine group of honest-to-goodness customer focused people. Their objective, confirmed in our 3 car purchases over the years, to offer the customer reliability in word and deed is evident from the first telephone call to the showroom to the service department (where we generally have only had ordinary service/maintainance work done since Weymouth Honda sold us good cars)! While other reviewers suggested that "they do not know what they are doing," I would counter those types of judgments as misperceptions. Actually, they know what they are doing; they just do it as a team --different people who specialize in certain areas -- are involved in the process. Sometimes, that means waiting for an extra 5-10 minutes here and there; but, my wife and I both feel that it is better to be treated well then to fly through the process like a widget on an assembly line. And, they look and converse like real people interested in pleasing. They are patient and understand the anxiety that sometimes is felt when making a purchase of this magnitude. They get kudos for keeping me calm! In terms of pricing including delivery and document fees, Honda matched our lowest bid (in our Honda Fit Sport with Nav/Stab system case -- below invoice). In terms of accessories, they did even better, with installation discounted upon our new car purchase. In terms of service, it has always been excellent. My '99 Honda Accord with 120,000+ miles runs great. Our new Honda Sport Fit with Navigation/Stabilization option, just purchased with help from President Obama and the "Clunker Deal" -- traded in '98 Dodge Caravan -- has just enjoyed its first week on the road and in our home nursery -- actually, just a garage! Anyway, we have been and continue to be impressed and pleased with Weymouth Honda's team and wish to share this with you, especially those who may be inclined to get hooked elsewhere with false smiles and false promises of future service that you may regret. Weymouth Honda, may not pour money into advertising and gimmickry, but it does offer your cup an overflowing measure of value in terms of professionalism, personal approach, price, and reliabilty of service and customer attention. I think that is really what every consumer desires. Writing independently in appreciation for their good service we are pleased to refer you to Weymouth Honda when considering your next purchase or for service. Thank you. Steven and Myrna Dress More

I was involved in an accident around July 11, 2009 which was 100% the other driver's fault according to the MSP and so we had a 'Total Car Loss' check from the insurance company. My wife and I discussed get was 100% the other driver's fault according to the MSP and so we had a 'Total Car Loss' check from the insurance company. My wife and I discussed getting a used 2005 to 2008 CR-V. After visiting the Weymouth dealership a few time to look at the used selection, we decided that a new 2009 CRV AWD LX would be our best choice for the money. I contacted 5 other dealerships besides Weymouth and asked for their best earnest price. After 3 weeks, 3 had eliminated themselves stating they could not beat the best price we were offered. 2 were close, and then there was Weymouth Honda. I gave our salesperson the last chance of any dealership to match or beat the best price we had been offered and he did. We agreed on a price over the phone on Friday, July 31, 2009. It would be on a vehicle that was going to be delivered the next week. Since he was local, as I live on the South Shore, the price was where I wanted to be, and my wife and I were going in on Saturday to sign the papers. A few items of note about this situation. 1) Sales tax went up Aug 1, 2009 and we were going to be buying the car under the new 6.25% sales tax. All of the quotes I got were in the month of July 2) My wife is a few weeks away from delivering our first baby and on limited activity. She was a little tired, but wanted to get this car purchase done before the baby arrives. 3) On the phone on Friday, I told our salesperson that I wanted "zero drama" during our visit on Saturday. No surprise numbers on the purchase agreement, nothing to upset my wife. He assured me there would be no such thing. We went in Saturday afternoon, and blam. I was told that the price was so low yesterday when it was quoted because it included $500 Cashback to Dealers that Honda, he just found out, Honda had sent out a notice and had discontinued this incentive as of July 31, 2009. He was going to check to see if was still available and get back to us on Monday. I was livid and told them this is exactly what I has wanted to avoid as I did not want to stress out my wife for obvious reasons. He stated we could write a contract with a contingency that if the $500 was indeed unavailable, either I or Weymouth Honda could get out of the agreement and that he would call me on Monday. Something was not right, so I calmly informed them I had walked away from a deal that was $30 more than theirs the night before at another dealership to come to their dealership and reitterated that this is exactly the kind of xxxxxx business I wanted my wife not to be exposed to. We politely excused ourselves and went home. I believe the internet is the bane of some dealerships existence. I checked Edmunds.com, cashback was still available, checked carpricedatabase.com, same information. I called the dealership in Illinois, where we moved from, and where my wife had bought the car that was totalled. I spoke with a helpful salesperson, told them I was outside of their market, but wanted to confirm the information that Weymouth Honda had told us. He stated, at least in their market, there had been no such notice from Honda and that bulletins of that sort would be national. I confirmed this with another dealer in the Boston area and my wife and I decided that althought the convience of getting the car close by, they had irrepirably damaged the trust that had been developed over the previous 3 weeks. We were home for less than an hour when we get a call, saying "Come on down, the deal is good." My wife is leery at this point, since the previous information was that we would hear back on Monday. My wife felt uneasy about proceeding with Weymouth Honda and for anyone who has a pregnant wife, "what mama wants, mama gets". I called another dealership, they said they would honor the quote from the day before, and I gave them a deposit over the phone. Our salesperson and the Sales Manager from Weymouth Honda called us within the hour. I spoke only with the salesperson and I told him that my instructions from the day before were very clear, no fudging the numbers, no moving targets, and since that had not happened, We were going with another dealership. It was nothing personal, but just business. I will not go back to Weymouth Honda nor can I in good faith, recommend it. More

I purchased a Honda Civic from Weymouth Honda 16 YEARS AGO because they were they only dealership with "no hassle new car pricing." This concept was very innovative back then and Weymouth Honda was way ah AGO because they were they only dealership with "no hassle new car pricing." This concept was very innovative back then and Weymouth Honda was way ahead of their time (as most forward thinkers are.) What a wonderful concept, that everyone pays the SAME PRICE for the same car. No hours of negotiating or wondering if you got a good price..... I found them honest, low key, no pressure to buy, 16 years ago. Fast forward to today..... We've moved away from Weymouth but are in the market for a new car. So, I've gone into local dealerships but didn't care for the sales tactics, aggressiveness, quoting only MSRP, dishonest. So, I emailed Weymouth Honda and Lawrie sent me the price immediately, then, located the car with the options in the color that we wanted. Today, when I walked into Weymouth Honda, 16 years after my first purchase there, it was like coming home. I was at ease. Everyone is relaxed, no pressure, and refreshingly HONEST. If I ask a question, I get an answer. If Lawrie didn't know, he asked Eric, the service manager. I also talked with Eric and he was kind enough to explain to me about the dash design on the 2009 Civic. I LOVE WEYMOUTH HONDA. I realize that Weymouth Honda is small (space is tight) and not new and expansive like some of the other dealerships. The GOOD NEWS is they sell the same cars for a BETTER PRICE. The BEST NEWS is they are HONEST. For me, it's worth the hour drive to go back to Weymouth Honda. If you are buying a new Honda- call, email or go Weymouth Honda. We want to thank everyone there for the way they do business- it's the right car and the right dealership for us for a second time. More

Although I read the reviews before I went in, they had listed ONE car that fit within the financial parameters of what I was seeking, minus $995. I e-mailed a FIRM quote, and Lawrence aka Lawrie stated th listed ONE car that fit within the financial parameters of what I was seeking, minus $995. I e-mailed a FIRM quote, and Lawrence aka Lawrie stated that seemed like a reasonable offer, and that I should come in. Nonetheless, they wasted my time like most dealerships do, they got the car in as a trade, and the greed that they had was wanting to make $3k off of me in markup price, versus $2500, and I told them that within this economy, your lucky that a customer is coming in purchasing this tan Accord because I bet that this car sits on the lot during the entire summer. Don't waste your time! And I drove from Boston, nonetheless, but what this is has taught me is to now go in, crunch numbers first to see if the numbers work, and THEN I will test drive the car because if the numbers don't work, why waste my time test driving. That's what I've been doing ever since, and if these car dealerships want to play hard ball, well, I can play hard ball, too. So, when Lawrie tried to convince me (well the real word is "lie") that the car he was selling retails higher, I said "Okay, lets look at retail price, my car retails at $11,060, but you took it in as a trade for $7,000. Give me $10,500 for my car, and the balance that I'm taking off were the scratches because the car may need a brief touch up of paint. Yep! Match wits with these losers as consumers get smarter and smarter. Thank you financial meltdown because if it didn't happen, who knew if I would have become this researched. And to the owner of the dealership, good luck on selling that car because since the meltdown, more people are hanging onto their cars and spending more time fixing it up through mechanics versus trading in for a better year. More

The WORST place you can ever visit! They have no idea The WORST place you can ever visit! They have no idea what they are doing.They are looking to get your money...they refused to put work on my warrant The WORST place you can ever visit! They have no idea what they are doing.They are looking to get your money...they refused to put work on my warranty after damaging the car themselves! People had bad attitude and insulted me and my partner SEVERAL TIMES! If I was you...I would STAY WELL AWAY from that dealership! More

This was an excellent purchasing experience. Lawrie This was an excellent purchasing experience. Lawrie Durham handled the transaction with professionalism and friendliness. He realized I was price sh This was an excellent purchasing experience. Lawrie Durham handled the transaction with professionalism and friendliness. He realized I was price shopping for a 2009 CR-V-EX-L and wanted to buy asap. I had already been to three dealers and planned on going to at least 3 more if I did not get the price and trade value I was looking for. Lawrie was aware of this and he saved me driving to the last 2 dealers I intended to visit. I did not deal with any of the common sales pressures that make you cringe when I visited Weymouth Honda. I also met several other employees that made my experience a pleasurable one. Eric, Reggie and the customer service staff added to my positive experience. The entire dealership had a relaxed and friendly demeanor. James Sylvestre the business manager was extremely thorough as well as accommodating. He realized that I was looking for a quick sales transaction and a good financing rate. He made the calls, got the paperwork done and got a rate I could live with. He did his job well. I would highly recommend this dealership. I will likely be back to buy another vehicle at Weymouth Honda within the next few months to replace my husband's car. I would not hesitate to recommend a new car purchase from Weymouth Honda dealership. I have not used the service department yet; but when I do I will rate that as well. More

First and foremost, I'd like to say that I'm glad I'm not the only person who didn't like the way they were treated at Weymouth Honda. At the time I went there I was 24. I was helping my girlfriend look fo the only person who didn't like the way they were treated at Weymouth Honda. At the time I went there I was 24. I was helping my girlfriend look for a new car, but the salesman I was dealing with would only talk of leasing her a car saying how it was much more affordable and going on and on about how low the monthly payments would be. When I tried to bring up the reasons why she was buying and not leasing, he turned to her and said "maybe you should talk to your parents and see what they think". Also, I had told her when we started car shopping not to give any dealers her phone number, because in all my car shopping experiences, the worst is getting calls days, weeks, and even months after leaving a dealership about new cars they were getting in or asking me if I had found another car yet. The salesman who's name I really wished I remembered (at least for the sake of this review) asked for hers and she asked why, he responded with "you can't run a credit check without a phone number... we're not going to call you or anything", which turned out to be two lies in one answer. And another thing that bothered me was he had a nice little packet of papers showing all the used civics on their lot and how much they were selling them for, and how that's a sign of what the resale value of her car will be, but none of the ones he pointed out were the same models she was looking at... one was even a hybrid!! I swear this dealer didn't listen to a single word we said, or address any concerns we had with Hondas, and spent the entire time trying to convince my girlfriend that I knew nothing about what I was talking about and that she should trust him over me. I feel like she made the right choice when she bought her new car elsewhere. More

I drive a 2002 Accord, which I love and will be keeping in the family. My purpose to the dealer was to test drive a new Pilot, since that's the next vehicle I will be buying. My first visit (accompan in the family. My purpose to the dealer was to test drive a new Pilot, since that's the next vehicle I will be buying. My first visit (accompanied by my husband) was perfectly fine. The young salesperson (Lawrie) was great to deal with and didn't try to push us into talking numbers, understanding that we were in the very early stages of decision making and dealer shopping. The second visit happend to coincide with a servicing on my Accord and a fan belt replacement; while waiting I thought it would be a good time to peruse the showroom and repeat the test drive. Unfortunately it was Lawrie's day off and I had to deal with old codger "Bob" who clearly suffers from the delusion that women don't know jack about cars and/or finances and have all the time in the world to wait for him. I informed him of my time constraints and that I would like to drive the Pilot. He said it would be a while and that he was helping someone else. OK, fine. I had some work to do online anyway. I while later I approached him again to ask if anyone else was available and he said it would just be a few minutes. Did he think he was doing me some kind of favor by letting me drive their precious car? So, 20 minutes later I knew I had about 15 minutes left until my car would be finished, and would have to go. I went to the next available guy and asked him to get a Pilot. At that point Bob jumps in like he's some cougar about to have his freshly killed deer stolen from him and insists that I go with him. Salesman #2 is clearly intimidated by Bob and backs down. We start the drive and of course my cell phone starts to ring with work related issues and it's time for me to cut the drive short and head out. There were plenty of other salesmen around who could've helped me if he would have allowed it, but Nooo, he didn't want to lose his toe-hold on a possible sale. Idiot. Thanks, Bob, for putting your needs ahead of mine. Final visit: Happen to be in the area and stop in to ask if Lawrie is in. He isn't, darn it. But Bob is in. I think Bob lives in a room in the back of the dealership. Bob becomes infuriated that I asked for someone else and demands to know why. The little vein popping out on his forehead is kind of funny, in a disturbing sort of way. I told him that Lawrie was the first guy I talked to and would prefer to deal with him (I could've told him that on the previous visit if he would have given me the time of day). Bob lectures me by saying "You're supposed to ask for the same person every time you come in here". Oh? I inform Bob that I can't plan my schedule around a salesman's and that (guess what) I don't have to come in there, at all. So, that's what I've been doing ever since. Forget these sales-jerks, I'm doing everything online and they can 4-square sheet all over themselves for all I care. Getting detailed quotes sent to my email is a lot easier than dealing with the Bobs of the world. More