Ocean Honda of San Juan Capistrano

Drive to another delership I stopped by here on a Friday morning looking for a specific car. I parked, walked around the cars enjoying the fact that I was not bombarded by sales I stopped by here on a Friday morning looking for a specific car. I parked, walked around the cars enjoying the fact that I was not bombarded by salesmen. But then I had questions so I walked into the side door of the building it is was quiet as crickets. I walked 1/3 way in and saw no one, so I Walked out. Looked around a bit more and got back in my car as an older man in a straw hat came to peer out the door. Saturday I brought a friend that was a male. Low and behold, before we were out of the car, a salesman was on us. Our experience went downhill from there. He answered our questions and we test drove a car. During that time we learned more about him then I know about some of my friends. The whole time the conversation was peppered with language that would make my mother blush. At one point I told him I wouldn't talk tat way -and he continued. Unbelievable. Once inside I reluctantly gave him my cell # because I was interested in the car. I told him I had things to do but would come back in 3 hours. I also told him I would give my # but not to call me a thousand times. He promised he would not. In that time I had 5 texts from him or other people at the dealership and one call. Talk about overkill. We did go back in and felt like prey - too heavy on the push. No matter how much I may have liked a car - that was more than I could handle, I will drive to another Honda dealership. I have blocked all calls and will not mention any names because they do have my info. I have visited several dealerships in my cat hunt - this dealership is the epitome of car salesmen. And the line I heard the most..."We're Honda- we don't have to..(fill in whatever here) , More

Super Great David & I went to Ocean Honda today & drove off the lot with a beautiful Accord Sport. Everyone there was so helpful & kind to us!!! Troy, our salesma David & I went to Ocean Honda today & drove off the lot with a beautiful Accord Sport. Everyone there was so helpful & kind to us!!! Troy, our salesman, really worked with us to provide the package that we wanted. The sales managers, Mark & David, did everything in their power to make sure we were happy. And we r thrilled!!! Would definitely recommend the dealership to all our family & friends. Thank u sooo much! More

Dishonest and misleading Horrible experience. After confirming the price twice over the phone and receiving a hard email offer we were told our car would be $2K more than the Horrible experience. After confirming the price twice over the phone and receiving a hard email offer we were told our car would be $2K more than the initial offer due to added features we did not want or ask for. After driving 45 minutes to buy the car at the initial offer we were extremely frustrated and treated as if we were still getting an amazing offer at $2k more. If the manager was honest up front about the pricing we would have never made the drive, which is likely why they were so dishonest about the price initially to lure us in. Needless to say we purchased from another dealer for a lower price and honest service. Save your time and money and don't buy from Ocean. More

Dishonest people and bad s I bought a brand new Honda Civic here and I can't even begin to explain the issues I've had with this dealership. From car problems (sold me car with I bought a brand new Honda Civic here and I can't even begin to explain the issues I've had with this dealership. From car problems (sold me car with broken ac they tried to make me pay $800 for) and rude service to outright lies and very dishonest sales tactics. I don't have anything to do with Norm Reeves either, but I went there 2 years ago and helped someone get a car and the experience there while not perfect (when is going to a dealership ever) it was a much better and more professional experience. At least they had a sliver of honesty. Check your paperwork before you sign anything here they will lie to your face and sneak it in while your in a flurry of paperwork. They even lied and had me come in because they said I forgot to sign something, turns out I didn't forget they were just giving me a lower warranty than I had signed for the previous day and I have proof because I have both copies! Now that I've been trying to reach them after going in in person they have completely stonewalled me and will not respond to any of my emails. Really bad people here I would not recommend it. Watch out for the rockledge alarms they put in all cars mine had issues and it seems to be a common problem online so I'd make sure they don't install that if you do buy here and don't get their car docs program they claim they make nothing off of it, sounds like a sales pitch to me but that's up to you to decide. More

Dont waste your time going here The first red flag I wanted to make sure that they have the car before I go to their place and I was told they can get it ready within the hour as The first red flag I wanted to make sure that they have the car before I go to their place and I was told they can get it ready within the hour as soon as I come by so I drove to their dealership. Unfortunately upon speaking to their general manager Hesham, the car was not available and the closest sister dealerahip that have it on stock was 400 miles away. Instead they are trying to convince me to get 2WD. The second red flag Mary told me that they are going to match the offer by Norm Reeves Honda and keep insisting for me to come to their place. Unfortunately they cannot. The 3rd red flag. They were trying to sell me different trim level of the car that they have it on stock in which I specifically told her that we are locked in getting the Honda CRV touring AWD. At least be considerate to your client, I have specifically told her that we are coming from SAN DIEGO and it will be more than an hour drive away. If you want to save yourself a time. Do not go to this place. More

Unbelievable pricing and service, exceeds expectations I walked in to this dealer with upside down equity in a previous model Honda. I didn't expect to be able to trade it for much and had little hope of g I walked in to this dealer with upside down equity in a previous model Honda. I didn't expect to be able to trade it for much and had little hope of getting the new car I really wanted. That's when Robert de Leon and Sam Said stepped in and changed my life. Hands down the best sales reps I've ever met. They were understanding, patient, extremely accommodating, highly informative, well knowledged and overall very personable and friendly guys to get to know. Working with his manager, not only did Robert get me $1000 more than my original trade-in appraisal, they dropped the price substantially on my dream car, gave me a $500 military bonus, showed me how to refund $2500 of my previous warranty and gave me competitive pricing on all the options. I sighed with relief, having nearly closed the gap on my negative equity. Unbelievable great service. To top it off the Finance Manager, Ali Fallah, made the signing and finance process fast, easy and completely honest with full disclosure. I'm used to feeling like I've been blindsided at dealerships; these guys went the extra mile to keep me and my wife informed. I can't appreciate that enough. We walked in with doubts and left with a brand new car, fully loaded, big smiles and more optimism than I've ever received from a dealership. Every single one of them invited us to field any questions to them and vowed to serve as our personal contacts if we ever needed help, day or night. Me and my wife couldn't be happier. Thank you all so much, I need friends like these guys in my life. Seriously, you're awesome. More