Ocean Mazda - Service Center

horrible experience I get there at 10:23am to get my car diagnosed. Vlad was the one who attended me. He told me it would be 3hrs max till they figured out what was wrong I get there at 10:23am to get my car diagnosed. Vlad was the one who attended me. He told me it would be 3hrs max till they figured out what was wrong with my car. It was not even 2hrs till he called me back. When he phoned me i was right around the corner so i walked into his office. He told me the car car was done being checked and the estimate of how much it was gonna cost. He was actually very helpful till he gave the paper work to the cashier. When i approached her she said she hadnt recieved the keys due to the fact they apparently wash and clean the cars after they get service. After 30 minutes i came back and asked how long it was gonna take and both cashiers had no idea what i was talking about didnt know where the man who attended me was, apparently he had left. Then they proceeded to tell me they were still checking my car. And still washing it. So i sat down and waited another 30 minutes. When i went back and asked again they told me to wait and they would call me. Ive been waiting already for 4 hours. When they finally brought my car to me. They just gave me the keys and proceeded like it was no big deal. My car hadnt been washed the inside was still the same. Now im just wondering why it took so long. They didnt wash my car and i waited an extra 2 hours. Its just the principle. How am i supposed to trust these ppl when im being lied to and have me waiting 5 hours in total for nothing after getting my results. Im very unpleased with the staff and dealer. More

Ocean Mazda is the worst place to buy or fix a car. The second to last time I went there, they told me that my 2005 Mazda 3 and its tires were in good condition even though my car was making a lot of noise second to last time I went there, they told me that my 2005 Mazda 3 and its tires were in good condition even though my car was making a lot of noise. Every time I went for an oil change, I would always ask them to check to see whether everything was fine with the car. They would always tell me that I didn't need anything. The last time I went, they took away the lifetime warranty on my tires because they said that I didn't bother to do the alignment which, mind you, they never even mentioned when I asked them to check the car on previous visits. After this, I went to Mazda South Motor, and they changed the tires because they were uneven due to the lack of alignment. They found vibrations in the steering wheel and carbon deposits and #3 motor mount leaking among other things which had accumulated over a prolonged period of time. All this totaled to $1,252.87. Now that I'm driving it, it now feels new. Thanks to Mario Pavon, the mechanics in South Motors, and the manager for having such great workers. In short, don't go to Ocean Mazda, but South Motors is an excellent place to get everything done. More

I'm using Ocean Mazda for the last 5 years since I've bought my Mazda3 HB. I had a terrible experience with their sales department as I walked in to check the newly released Mazda3 and I was dressed with bought my Mazda3 HB. I had a terrible experience with their sales department as I walked in to check the newly released Mazda3 and I was dressed with shorts and t-shirts and I was completely ignored by the sales persons even after stating that I was thinking in buying the car. Being so I went to Gunther Mazda in Ft Lauderdale but, since Ocean was quite close to were I worked I decided to try their service department and was pleasant surprised by their work. All my complaints were always addressed and solved for the last 5 years and never had to get back to a rework. Not only they fixed all I've requested but in all my visits they looked for everything else that could be a problem and fixed them anyway under the warranty. Last week the car had a oil leak and I was not able to take the car there so my wife sent it on a tow truck with just a small note regarding what was happening and the extended warranty data. Danny got the car, did all the paperwork without bothering us with details, called me to let me know that I would have to pay for the oil (extended warr does not cover it) and gave me the date when the car would be ready. Next day I went to pick up the car and not only the leak was fixed as they replaced the motor mount (small vibration at idle), a window glass arm (was noisy but working fine) and a thermostat responsible for a long time lit check engine light...all without being asked or informed of. Ah, the car was very well cleaned interior and exterior. So, if you will buy a Mazda look somewhere else, if you need service there is the place to go. Thanks Danny, thanks Ocean Mazda service. Luiz Paulo Miami, FL More