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Olathe Dodge Chrysler Jeep RAM

Olathe, KS

Overview
Employees
Reviews
4.1
5,379 Reviews
Here at Olathe Dodge Chrysler Jeep Ram, our service and reputation defines who we are as a dealership. Our goal is to reach our community and be able to offer quality service for everyone. With more than 1,000 vehicles on 17 acres, we have the largest inventory in Kansas. Our Express Lane offers appointment free oil changes. We have the Midwest’s largest service center to take care of any problem, big or small. We have a staff of friendly individuals dedicated to customer satisfaction. We look forward to working with and respecting YOU, the customer! We are located at 15500 W 117th St, Olathe, KS 66062.
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15500 W 117th Street

Olathe, KS

66062

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Showing 5,379 reviews

April 27, 2024

Had my car taken in for a recall on the air bag and requested a diagnostic while there. The diagnostic was performed and received a voicemail after pickup that the airbag was never put in and I needed More

by Tainac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Tainac, I'm sorry to hear about your experience. It's clear we dropped the ball on communication and follow-through with your airbag recall service. This is not how we aim to operate and I'd like a chance to make things right for you. Please reach out at your earliest convenience so that we can discuss this further. Thank you, Tony Acock - Service Manager - 9137803700

Helpful
April 27, 2024

Nothing we had a horrible experience. Mia diagnosed, no communication, severely overpriced. We will never be back. More

by Chris.meyer479
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Chris, I'm sorry to hear about your experience. It's important for us that our customers feel valued and heard, so it's disappointing to know we fell short this time around. We'd appreciate the opportunity to discuss your concerns further and see how we can make things right - please reach out when you have a moment. Thank you, Tony Acock - Service Manager - 9137803700

Helpful
April 27, 2024

Easy service. Josh did great explaining everything. The website should include the credit card service fee. Shouldn’t make the employees take the task on in person More

by edwardswjc15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and are glad to know that Josh was able to assist you effectively. We also understand the importance of transparency in our fees, so we'll take your suggestion about including credit card service fees on our website into consideration. If there's anything else you'd like us to improve upon or discuss further, please don't hesitate to reach out! Thank you, Tony Acock - Service Manager - 9137803700

Helpful
April 27, 2024

Chargers me 95 dollars for a diagnosis, the diagnosis: something is either wrong with your key or your truck. No xxxx. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Chris, I'm sorry to learn about your dissatisfaction with the diagnostic service. We aim for clear and helpful communication in all our services, so it's disappointing to see we fell short here. Let's discuss this further and find a way forward that works best for you - please reach out when convenient. Thank you, Tony Acock - Service Manager - 9137803700

Helpful
April 27, 2024

The workers were very pleasant and kind. It was a longer wait than I thought but I didn’t have anything going on that day so it’s okay. More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Betty, we appreciate your patience and understanding during the wait at Olathe Dodge Chrysler Jeep Ram. We're glad our team could make it a pleasant experience for you despite the delay!

Helpful
April 27, 2024

Jason and Madison were great to work with on the purchase of my new Challenger. They found me the exact car I was looking for and made the buying process quick and easy. More

by dspomorgan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Espitia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Grist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Morgan, we're glad to know that Jason and Madison could assist you in finding the perfect Challenger at Olathe Dodge Chrysler Jeep Ram. We hope to see you next time! Enjoy your Dodge Challenger!

Helpful
April 26, 2024

Had issue with rack and pinion in for a OEM warranty RO. Major issues with service advisor #2000. Was loyal to this dealer until that date 6/2020 -(1/6/23) More

by R3D3Y3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth McMullen
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Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for reaching out. I'd like the opportunity to get some additional feedback from you so I can make sure I'm addressing the situation appropriately with our team. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, Tony Acock - Service Manager - 9137803700

Apr 29, 2024 -

R3D3Y3 responded

Tony, thanks for reaching out. I will contact direct asap to explain the process I had when only having Olathe CDRJ service my 21 SRT hellcat charger. I visited recently to pull all the RO reports to help you understand why I will never return even after having done a purchase once our dodge charger RT scat pack off your lot as others including an SRT 392 (20) and SRT HELLCAT Durango (23) and exclusively trusted you until this event

Helpful
April 26, 2024

Kassidy disappeared, had to have another service associate help me. They said they could send me the estimate via email but it was either illegible or not the right one. More

by Nunya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Acock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Kroesen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Nunya, I'm sorry to learn about the confusion with your service estimate and that Kassidy wasn't available when you needed assistance. We aim for clear communication and it seems we fell short in this instance. Let's get this sorted out - please reach out so we can ensure you have the correct information. Thank you, Tony Acock - Service Manager - 9137803700

Helpful
April 26, 2024

Josh was amazing. From buying tires for less what they were at Walmart to finding an engine issue covered by the warranty - $7,000 worth of work. I’ve serviced here fo More

by HENNIEENMARNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Acock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for trusting the Olathe Dodge Chrysler Jeep Ram team with your service needs! We're truly grateful for all of your support over the years and are thrilled to hear that Josh provided such helpful service during your recent visit. Take care and we'll see you again next time!

Helpful
April 25, 2024

Desde el principio hasta el final fue una excelente atencion y gran servicio. Definitivamente recomiendo este lugar. Muy profesionales y serviciales Gracias More

by vazquezfernando500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Acock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Kroesen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

¡Muchas gracias por su recomendación y comentarios positivos sobre nuestro equipo en Olathe Dodge Chrysler Jeep Ram! Nos alegra saber que tuvo una experiencia excelente con nosotros. ¡Estamos aquí para lo que necesite en el futuro!

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