Olathe Dodge Chrysler Jeep RAM - Service Center

Turning a negative into a positive I loved this dealership from the start, they made the buying process so easy. I referred my parents who also purchased a vehicle. Flash forward a ye I loved this dealership from the start, they made the buying process so easy. I referred my parents who also purchased a vehicle. Flash forward a year and I took my Jeep in for routine oil change. I was disappointed two days later when I noticed oil leaking all over my driveway. I drove the Jeep back to the dealership and was not happy! It was very hard to stay angry, the two techs who greeted me both genuinely apologized, they got Mike Moutray, Jr. the manager to me right away. Mike reassured me they would make this all right. Mike rushed me to a complimentary rental for the day so I could get to work and then stayed in contact with me throughout the day. They gave mt Jeep a through inspection to ensure nothing else was wrong and send a tech to my house the next day to clean up all the oil. Mike, Kirby and the other techs restored my confidence is this dealership and turned a negative into a positive. More

Great Experience! My husband and I had settled in to wait for the oil to be changed in our 2014 Grand Caravan we purchased from Olathe Dodge 2 years ago. Theo approach My husband and I had settled in to wait for the oil to be changed in our 2014 Grand Caravan we purchased from Olathe Dodge 2 years ago. Theo approached us and struck up a conversation! Just a little over two hours later, Theo had us in a 2016 Grand Caravan with everything we asked for in the van! There was no hassle, no pushing, and no pressure. That is the quickest we have ever purchased a vehicle and it was great! More

Replace windshield with auto wipers and remote start My dealer worked closely with my insurance adjuster and installed a new factory replacement windshield. The work involved removing and reinstalling th My dealer worked closely with my insurance adjuster and installed a new factory replacement windshield. The work involved removing and reinstalling the remote start transmitter/receiver on the windshield. All this was done at no cost to me, insurance paid the entire bill. Service was fast and all personnel were courteous. I highly recommend this dealership for auto damage repair. This is my second experience with them and both were outstanding. More

Amazing service Went to the service center very upset about my car. Eiris was so nice and helpful that before I even made it to the waiting room I was already smiling Went to the service center very upset about my car. Eiris was so nice and helpful that before I even made it to the waiting room I was already smiling. It was nice to see an employee with such excellent customer service skills and pride in their profession. I will definitely return to this location because of Eiris. More

Good experience wirh salesman and the process was easy 1) I wish (probably should have asked) that I had known that no loaner cars are provided for warranty service. This is the 1st dealership I've ever d 1) I wish (probably should have asked) that I had known that no loaner cars are provided for warranty service. This is the 1st dealership I've ever dealt with that did not provide free loaners for major service work. I've even purchased a car out of town and then taken to a local dealer and been given free loaner when needed. I hope this isn't something I will ever need - but it is surely a surprising inconvenience considering the purchase. 2) My salesman promised that I would receive an e-mail with a coupon or something for no-charge first oil change. I've never received anything. 3) I have tried several times since purchasing the Durango to sign up for the free subscription to UConnect - with not luck. I've finally given up - I guess if I cannot sign up for it I must not need it that much. Wish that I could get some help with this without having to make a trip to the dealership. So - in summary - the experience with the recent recall was fine and the service department seems to do a good job. but I wish someone would rethink the no loaner policy and also send the oil change coupon or information about it that I was promised. Thank you for your time More

SERVICE MANAGER RUDE COULD NOT REPAIR MY VAN AFTER 3 WEEKS..... GUY THAT SAID HE WAS THE SERVICE MANAGER MOUTRAY RUDE AND ARROGANT HAD EQUIPMENT MISSING FROM VAN BECAUSE COULD NOT REPAIR MY VAN AFTER 3 WEEKS..... GUY THAT SAID HE WAS THE SERVICE MANAGER MOUTRAY RUDE AND ARROGANT HAD EQUIPMENT MISSING FROM VAN BECAUSE THEY DIDNT LOCK VAN..... AVOID AT ALL COSTS More

Touched by a group of ANGELS On June 3, 2016 my husband ( Terry) & I were touched by a group of Angels, the vehicle rental department at Olathe Dodge . We were on our way to picku On June 3, 2016 my husband ( Terry) & I were touched by a group of Angels, the vehicle rental department at Olathe Dodge . We were on our way to pickup a rental car from Budget car rental ; when our fuel pump went out. We tried & tried to contact Budget with no luck. Terry Googled Rental car companies . He called several numbers; finally reached a human. It was our group of angels @ Olathe Dodge Rental. Well it had been more than an hour since we broke down ; I thought great what now? Terry got a confused look on his face and said ok that would be AMAZING. They actually came and picked us up, we went back and signed the paperwork & sent us on our way It amazed us how over and beyond they went to help us. We did make it to St. Louis Mo to the 40th anniversary concert of Boston that Randy Raley gave us tickets to. I guess you can say it was More Than A Feeling; it really happened thanks to the group of Angels at Olathe Dodge. Thank you for your service. More

Great experience From walking in the door, to leaving in my Jeep, I felt very comfortable. Treated me like I was their only customer at that time, and made me feel From walking in the door, to leaving in my Jeep, I felt very comfortable. Treated me like I was their only customer at that time, and made me feel like my patronage was appreciated. Will definitely be a return customer More

Untrained Techs and Aggressive Manager Stay AWAY from the SERVICE DEPARTMENT! They weren't able to solve a in-warranty wiring issue after three attempts! Finally the manager blames m Stay AWAY from the SERVICE DEPARTMENT! They weren't able to solve a in-warranty wiring issue after three attempts! Finally the manager blames me and claims "the wiring from your GPS is the issue" . I have a suction mounted external Garmin which has nothing to do with it. He still insisted there were after market wires in there that caused the problem. He asked for $175 to remove "the wires" and fix it!! I refused. After reading up about it today, I opened up the dash. Wasn't able to find any wire that looked out of place or aftermarket. I did find the wire they had "fixed". It wasn't soldered together but instead was held on by half a twist. No wonder it would randomly stop working. Fixed it up and it works perfect! I also managed to put the panel back without a gap, something they said "Isn't possible once you open it up." What kind of a service department are you running when your tech can't even correctly twist two wires and solder it? And then you blame the customer and demand money? It took me a few minutes of research and half an hour. The "tech" couldn't fix it in three attempts. Save the effort. Go someplace else. More